Ratings based on 95 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Private location, excellent staff.

Posted Feb 23, 2017
Pros: Great service, very clean.
Cons: I can't think of a thing.
Location: A rental car is a must. The private location means you are beyond walking distance to attractions, although there is bus service on the public road.
We arrived two hours before the posted check-in time. No problem - we were checked in, and received a no charge upgrade to a Junior Suite (me and my traveling companion each received the upgrade to our rooms). All staff were friendly and accommodating. The meals were varied and expertly prepared. Rooms, bathrooms, and all areas throughout the facility were impeccably clean. The hotel has been recently renovated - it has a fresh, new appearance.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

On the coast, good stay

Posted Oct 16, 2016 on Orbitz
Hotel is well located on the coast, a quick drive from ponta Delgado. The check in was quick and smooth, the reception desk agent Dora was thorough and efficient. We had been upgraded to a junior suite with a balcony that looked onto the pool area and the ocean. Quite a spacious room with a good sized bathroom. It had a run and a shower stall, as well as two sinks. The beds were comfortable. The curtains block out light well. There is a safe in the room, but you need to give deposit to get a pin and they charge 2 euros a day. Our room didn't have a refrigerator initially. Apparently it was being repaired. They did bring it back the second day and the front desk in the meantime stored stuff for us that needed the cold. Breakfast is a busy affair. Buffet with enough variety- eggs made to order by a lady in the breakfast area. She also makes crepes. Very sweet and friendly woman who I thought worked really hard with a full crowd. They also have local cheeses, cold cuts, fruits, yoghurt, breads, cakes.. None of these are worth writing home about.. Good pool with a poolside bar. They give you a towel per day for free at the front desk with a coupon system. The main inside bar we found was often not staffed, perhaps the bartender has other duties as well. Room was cleaned daily. The bed was made and the toiletries filled.. However if you used the wine glasses in the room, they would be left unwashed exactly as you left them. Wasn't sure why this wasn't part of housekeeping. Gr
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Dear Guest, Thank you for your nice review about Pestana Bahia Praia. Our main goal it is to give to our guest a great stay. Please accept my apologies for the glasses left inside the room: this is not part of the standards and for some reason it did appen with you. We would like to welcome you again in a near future. With my best regards, Miguel Metello.
5 out of 5
by A verified traveler

Posted Sep 19, 2016 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Guest, thank you for your review about your stay at Pestana Bahia Praia. We would like to host you back again. With green regards, Miguel Metello. Area Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambs, UK

Beautiful, quiet location

Posted Sep 18, 2016
We had a very enjoyable time at the hotel. Staff very friendly, helpful and knowledgable. It is slightly isolated and not much to do in the evenings but we took the bus into town a couple of times. Hiring a car for 2 or 3 days will enable you to see the whole island and all that it has to offer. Would go back again.
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Dear Guest, Thank you very much for submitting your review about your stay where you share your experience at Pestana Bahia Praia. Our biggest aim is to ensure memorable holidays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation.We look forward to welcome you again. With kind regards, Miguel Metello.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Lovely hotel next to beach

Posted Sep 11, 2016
Beautiful hotel, room was a standard as we booked last minute, but it was huge. We had a view over the gardens but we could also see the ocean so we were very fortunate. The hotel was lovely the only downside was the bar that opened at 7pm, there was never anyone there to serve you, & if there was then they disappeared when you wanted another drink.The other disappointment was the evening meal.The menu was very limited. Fortunately there is the beach bar that is open till 11pm & does really nice food at the right price, we went there most nights watching the sun set.Don't get me wrong this is a lovely hotel & location & we would stay there again, the positives well outway the negatives. A car is a bonus too
Comment from Hotel Management
Jan 9, 2017 by Manager, Hotel Management
Dear guest, Thank you for taking the time to give us your opinion about our facilities and services. Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies for the inconvenience. Looking forward to your next visit, Kindest regards, Miguel Metello.
5 out of 5
by Richard from Alexandria VA

will certainly stay here again

Posted Jul 27, 2016 on Hotels
Cancelled other reservation, stayed two extra nights, accomodating staff, friendly, very professional. Excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Stylish large rooms in a lovely setting

Posted Jul 17, 2016
Pros: Style, staff, location, rooms, breakfast, pool.
Cons: Food and beverage offering is really poor
We really liked the hotel. It has recently been refurbished and combines old and new styles really well. The room was large and comfortable, lovely public areas including the pool. The gym is small but sufficient (I never encountered anyone else in there) and has new equipment - treadmill, bike and a couple of multi gyms. Hotel is well located to discover the island. We rented a car for the entire stay, and are glad we did for the flexibility it afforded us. Roads are really good and quiet, very easy to navigate with Google maps and we found driving was a pleasure. Staff were friendly and helpful, it was easy to communicate in English. Breakfast was good, with a good selection of baked goods, cereals, yoghurts, hams and cheeses, fruits, and cooked items. Only minor criticism is the fruit juice which is really watered down. Coffee is good though. We had lunch by the pool once, I had an omelette and my husband had a sandwich. The lunch was OK but not great and did not reflect the price nor the quality of the hotel. We were on bed and breakfast, we did have a look at the dinner buffet but it was not appetising so we went to the beach bar next door (2 minute walk) which offered simple but tasty options. We went to this bar a few times as it had a nice atmosphere. Reception were very helpful in offering advice, helped us book a boat trip and with our airline check in. In summary a great hotel but let down by the food offering.
Comment from Hotel Management
by Metello, Hotel Management
Dear Guest, we have to thank you for yout to take your time answering about your saty at Pestana Bahia Praia. It is always a pleasure for us to receive comments like yours. Otherwise I am sorry that the food and drinks did not meet your expectations but thank you for your feedback: it is always important and help us to inovate. We would like to have another visit from you. with all the team regards, Miguel Metello.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2016
Enjoyed my stay, very convenient to all parts of the Island!!!
Comment from Hotel Management
Aug 5, 2016 by Metello, Hotel Management
Dear "Anonymous", thank your for your comment about your stay at Pestana Bahia Praia: we are delighted with your words: they help us to go ahead each day. We would like to see you soon back in our hotel. With my best regards, Miguel Metello
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Wonderful accommodating staff beautiful view

Posted Jun 14, 2016
Despite Expedia messing up and the hotel not expecting us they were able to give us a wonderful sea view room. Front desk staff were always very kinda and suggested excursion trips and called us cabs to town
Comment from Hotel Management
Aug 5, 2016 by Metello, Hotel Management
Dear Guest, Thank you very much for your positive feedback about your stay ao Pestana Bahia Praia. It is always a pleasure to receive commenta like this. And thank you for your input about Front Office Staff: They are the best. We would like to host you back again. Best Regards, Miguel Metello.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire, CT

Great private location.

Posted Jun 12, 2016
Pros: The staff and cleanliness of the hotel
Cons: More food options
Location: It's near the village of Villa Franca Do Campo or a 6 euro taxi drive.
Pestana hotel is about 20 minutes from the city center of Ponta Delgada so it is in a more private location not really near much. The hotel itself is extremely clean and the staff is very polite and helpful. The rooms are comfortable and clean. The pools are relaxing and there is also a nearby beach to walk to that also has its own small eatery great to have lunch/dinner. Breakfast is included at the hotel and they offer a free shuttle to Ponta Delgada if booked at the hotel a day in advance. Overall I highly recommend a stay at this hotel.
Comment from Hotel Management
Aug 5, 2016 by Metello, Hotel Management
Dear Guest, thank you for taking the time to give us your feedback about your stay at Pestana Bahia Praia. Comments like your help us to carry on. Thank you fro the comments about the stff: I will let them know. We are all looking forward for your next visit. Miguel Metello