Ratings based on 136 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Staffordshire

Good for a large chain hotel

Posted Sep 20, 2017
Out of the way but easy to get to - 10 mins to the metro. Several cafes and other places to eat nearby. Staff very friendly and helpful. Not impersonal which is good for a large chain.
5 out of 5
by Tarek

This traveler left a rating score only Posted Mar 28, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 29, 2016
Good experience. Easy access, safe neighborhood. Nice spa facility
Comment from Hotel Management
Sep 30, 2016 by Pinto, Hotel Management
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards, Tiago Pinto
5 out of 5
by A verified traveler from Sussex

Comfortable and peaceful stay.

Posted Sep 10, 2016 on Hotels
Away from the centre of town, this hotel enjoys a quiet, peaceful location. It is close to the Metro, walkable in ten minutes or so, and easy to travel to town. The front desk staff are super friendly and helpful. The room and bed was very comfortable.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice & close to many places

Posted Aug 12, 2016
Would be improved if they had staff that could give better directions also they could benefit from a better map than they hand out , restaurant mediocre and overpriced with bad service
Comment from Hotel Management
Sep 30, 2016 by Pinto, Hotel Management
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your experience during your recent stay. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target areas to improve. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, thank you for your comments. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. We look forward to the opportunity of serving you in the future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Nice hotel

Posted Jun 13, 2016
Pros: Great lobby and quietness.
Cons: Room service is slow. Our room was cleaned after 5pm.
Location: Quiet. A good walk from downtown. If you can't walk and climb hills, do not rent a room there unless you drive.
Pros: great hotel in a very quiet neighborhood. About 20-30 minutes from downtown but it is worth it. Just 5 min walk from the train station. Fantastic lobby and bar. Great breakfast. Quiet floors. Cons: The smoking area just outside the lobby is annoying. Impossible to take a breath of fresh close to the door. AC is noisy.
5 out of 5
by Richard from Aghalee

High quality and comfort

Posted Mar 31, 2016 on Hotels
Great hotel, can be expensive but you get what you pay for here.
Comment from Hotel Management
Jun 4, 2016 by Rita Cruz, Hotel Management
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards, Tiago Pinto
4 out of 5
by A verified traveler

A different Oporto

Posted Jan 2, 2016 on Hotels
A bit far form the center since is located in Vila Nova de Gaia. Very Confortable with lots foi facilitiies, special indicanted for visiting the caves, and the Sud part of Oporto. Excelent for Business and with a "je ne sais pas quoi" that definetely catch us. Choose a room with river view.
Comment from Hotel Management
Mar 12, 2016 by Rita Cruz, Hotel Management
Dear Guest, Thank you for your comment regarding Holiday Inn Porto Gaia. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. We are always pleased to receive praise and acknowledgement of such a positive nature. It is truly rewarding when a guest recognizes our team’s efforts and takes the time to write a comment. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Porto Gaia a leader in excellence. Once again, thank you for your comments. We look forward to the opportunity of serving you in the future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2015
NICE HOTEL, IN GOOD CONDITIONS AND WELL LOCATED. I RECOMMEND IT
Comment from Hotel Management
Oct 16, 2015 by Tiago Pinto, Hotel Management
Dear Guest, Thank you so much for your nice review to our hotel. It is always nice to hear that our guests enjoy their stays with us. We work hard everyday to achieve the excellence and reviews like yours make our day. I really hope to see you soon. Regards