Front of property

Reviews of PortAventura Hotel Gold River - Theme Park Tickets Included

4 out of 5
PortAventura Hotel Gold River - Theme Park Tickets Included
Avda Alcalde De Pere Molas s/n, Vila-Seca, Tarragona

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 605 reviews" "
Rating 8 - Good. 220 out of 605 reviews" "
Rating 6 - Okay. 71 out of 605 reviews" "
Rating 4 - Poor. 19 out of 605 reviews" "
Rating 2 - Terrible. 16 out of 605 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 1 night in Mar 2024
Response from customer care on Mar 19, 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Timothy Mark

Stayed 4 nights in Dec 2023
Response from CUSTOMER CARE on Mar 7, 2024
¡Gracias por tu valoración!

6/10 Okay

Grant

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel overall is fine but dinner service is like the Wild West and make sure and eat fast. Park operations are amongst the worst that I have experienced globally….and I’ve been to a lot of theme parks. They heavily promote express pass and it shows….2 hour queues with one train on is unacceptable. Sadly I will not be rushing back.
Stayed 3 nights in Nov 2023

10/10 Excellent

hila

Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Stayed 2 nights in Sep 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Georgios

Traveled with family
Stayed 3 nights in Aug 2023

10/10 Excellent

ahmed

Traveled with family
Liked: Cleanliness
The park is amazing the hotel is very basic , and the check inn was very easy because of hannan
Stayed 2 nights in Aug 2023

4/10 Poor

Sharron

Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After reading many reviews, we decided to visit the Gold River Hotel and it was first class on all levels. I have previously stayed at Disneyland Paris Hotels with my family and this is every bit as good. The quality of the food is excellent. They offer various slots for breakfast and evening meal, which suited us perfectly. Having unrestricted access to the park is ideal as we found queue times to be busy during the day but come back about 9PM and the ride queues are all very short. We had a connecting family room, which was very comfortable and spacious. I would highly recommend this hotel.
Stayed 7 nights in Jun 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jun 2023

2/10 Terrible

John

Stayed 2 nights in Jun 2023

4/10 Poor

John

Traveled with family and small children
Disliked: Cleanliness, staff & service
They refused to give me VIP benefits. I asked at checking and after paying full price for dinner and when asking for late checkout. One supervisor said he didn’t know anything about Expedia gold status.
Stayed 1 night in Jun 2023

6/10 Okay

Deborah Helen

Traveled with family and small children
Disliked: Property conditions & facilities
Disappointed, Hotel dark and dingy Very small bathroom No towels put in room, had to keep chasing for towels on one day. Food average, staff very rude Park was great fun
Stayed 4 nights in Jun 2023

6/10 Okay

John

Disliked: Staff & service
Stayed 4 nights in May 2023

6/10 Okay

Damian

Traveled with family
Disliked: Staff & service
No gold exclusive membership benefits applied :-(
The hotel would not apply any of the gold exclusive benefits that you get with hotels.com. We didn’t even ask about the room upgrade. It was not given. And the 20% off in the food was not applied at the restaurant because they didn’t know about it. We showed them the booking with the discount, and they refused to apply. The hotel in Sevilla the night before applied a late check out as it was possible. And also brought us the bottle of bubbles to the room, all without even asking. As it was given at the time of booking.
Stayed 1 night in Mar 2023

2/10 Terrible

Martin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property itself is very nice and enjoyable, but terrible service and problem solving - not trained representative, 3hrs waiting on a reception from 1am - 4am letting me to solve the case of missing room
Stayed 3 nights in Oct 2022

10/10 Excellent

K T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a brilliant holiday. The family rooms were great as we were connected with our kids but they were in a separate room. Having your own entrance into the park was great for popping back to the hotel during the day. We loved the pools and had lunch most days from the poolside restaurant.
Stayed 6 nights in Aug 2022

10/10 Excellent

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Convenient for PortAventura park
Just a few minutes away from the park which was very convenient. Loveky food with plenty of choice. Spacious rooms and the hotel was spotless. The only downside was the long check in queue and the lack of information given at check in. They rely on you using the park app for everything and this app is badly designed.
Stayed 5 nights in Aug 2022

10/10 Excellent

Sylvana, Gibraltar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just beside the theme park. Could go on and out of the park at any time. The staff were amazing too. Thoroughly enjoyed our stay here.
Stayed 7 nights in Jul 2022

10/10 Excellent

Rania

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and great services
Stayed 2 nights in Jul 2022

10/10 Excellent

aidan

Stayed 1 night in Jul 2022

8/10 Good

Asaf

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
perfect hotel
Stayed 2 nights in Jul 2022

10/10 Excellent

didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Noelette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

levent

Stayed 3 nights in Apr 2022

6/10 Okay

Francesca

Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location
Stayed 2 nights in Nov 2021

2/10 Terrible

Paula

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is an expensive property to stay in but choose this purely for the theme park. Very disappointing them park only open until 6pm, this not reflected in reduction in price for off peak season. Also park really busy so had to purchase fast pass tickets for an additional é270, no real benefit of staying in hotel. No entertainment after 6pm. Wallet was stolen in hotel and staff extremely unhelpful. Very disappointed, overpriced
Stayed 3 nights in Oct 2021

10/10 Excellent

Sadie

Liked: Cleanliness, property conditions & facilities, room comfort
Best themed Hotel ever! Must Stay!!!
This hotel is incredible. From the moment you walk through the doors you are transported into a different world. The theming of this hotel is just insane. The swimming pools are amazing and the walk to the theme park takes about 60 seconds. The service was a bit hit and miss but that was purely down to the fact of how short staffed they were. But that wasn’t the staffs fault. Some nights they were so rushed off their feet it was not good. But they did their best. My advice is do not pay for half board to have the buffet included in your stay. It’s so expensive and the quality is not as good as the on site restaurant which was really nice food! If you’re coming to Portaventura you simply have to stay here. Yes it might be a bit more expensive but you get what you pay for. A truly memorable experience!
Stayed 2 nights in Sep 2021

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Noemie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was great
Great hotel great rooms! Amazing swimming pools and the staff were really kind and helpful ! the only thing is the dinner buffet which was cold and not tasty at all As well as the breakfast.
Stayed 1 night in Sep 2020

4/10 Poor

Miguel, London

Traveled with partner
Liked: Cleanliness, staff & service
The Hotel is well themed...room was clustrophbic like in a basement with no chance to open the window and view of a gravel floor that is above the actual room...Dinner buffet is NO WAY... don't eat there almost 25 euros per person and all is junk, cheap food. Almost nothing for vegetarians. In the a la carte restaurant no vegetariansmains at all....
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the theme park - was easy to just walk in and out when required
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel Callaghan was nice and new with helpful staff. The hotel room was clean and the shower very good. An option for option for a double and 2 single bed would have suited our family needs.
Stayed 4 nights in Oct 2019

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic PortAventura Stay!
Family holiday mid-Oct - amazing stay at Hotel Gold River - clean, comfortable and quiet. Service/staff were more than hospitable, although the reception can get busy at check-in times. PortAventura park entry is literally a 2min walk which the kids loved. we stayed half board for breakfast/dinner. Food was great and there was a wide selection there to please even our picky kids. The hotel is part of the PortAventura resort so is a little isolated form the town. We focused our stay on the park but did take a day out to visit Salou which only cost us 15euros taxi to the park and back. We would highly recommend this hotel.
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Western Theme Hotel
Great hotel with some fantastic western theming. Good value for what you get considering we had a day's park access included for each day we stayed. Clean, comfortable and unique. This hotel is as close to staying in the wild west as possible, great fun. Made up of a number of buildings which make it feel like a western village, there is also numerous restaurants too. Only complaint was our particular room could have had better sound insulation, noise of people walking in room next door could be heard and babies calling their parents. Free parking at the hotel is a great benefit and direct theme park access through a private entrance into the western theme part of the park is also really good. 100% would stay here again.
Stayed 3 nights in Sep 2019

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice family room for 5 people and 1 child. There was a pantry and two bathrooms. Very clean and staff was very friendly. The hotel provides access to the Theme Park and one entry to Ferrari Land. We stayed for 4 nights at the hotel. The cleaners would clean up the room and replace towels and make up bed. Very impressed. There is a free shuttle bus that takes you to Salou town centre and back from 8pm onwards. They even provide taxi's to the airport however be careful of the drivers as they may not give you back the correct change! I would recommend Hotel Gold River to everyone going to Port Aventura Theme Park.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th visit here over the last 7 years. As a family we love it here as you can do as much or as little as you like, Clean and safe and older children can go off on their own. Very few minor probs which did not spoil holiday (1. Could not get any pool towels, asked 3 lots of staff @ hotel) 2.Food not quite so good @ dinner as the past 3 visits, too much burgers, some food not hot enough) Apart from that it is a lovely holiday destination.
Stayed 6 nights in Aug 2019

6/10 Okay

Nicola

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

HILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay here as a family, the theming is fantastic and the kids love it. We we’re really disappointed on arrival to find our room was run down with exposed wires and broken aircon. We had only visited two months earlier and the room was far better. After a chat with reception we managed to get a new room the following day which was far superior, bright and airy with lots of space. Great family holiday
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Booking in ridiculous 45 minutes not enough staff, Door lock failed and could not gain entry to room after breakfast on second day wasted an hour ,staff who attended were apologetic but no contact from hotel, Same story in park,lack of staff in some cases only 1 person operating resulting in unnecessary queues Suggest the management visit USA to see how to run the parks correctly and see the level of service they provide,doubt if I’ll come back sooner save up and go to Florida
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Theme of Wild West was excellent Clean and spacious rooms Pool area clean and never too busy
Stayed 3 nights in Aug 2019