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Reviews of Holiday Inn Express Kansas City - at the Legends, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kansas City - at the Legends, an IHG Hotel
1931 Prairie Crossing Parallel, Kansas City, KS

Reviews

8.0

Very Good

Rating 10 - Excellent. 465 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chelcie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No WiFi on night one. TV didn’t work for two nights. Over book my room as well.
Stayed 2 nights in Apr 2024

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rundown and dirty. Very noisy. Can hear everything through walls. TV remote did not work.
Stayed 1 night in Apr 2024

2/10 Terrible

Stephanie, McAlester

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ac did not work. Night clerk said she would calls back and never did. Yerrible customer service. We will not stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Cole

Traveled with family and small children
Liked: Staff & service
Holliday Inn express is our go to when on the road. This location was a little more run down than we are acustomed to. Staff was excelent and clenliness was on par. Just could use some esthetic maintenance.
Stayed 1 night in Mar 2024

2/10 Terrible

Laurie

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the location. My coffee pot in room didn’t work, blind in room wouldn’t stay up, pool was down, ran out of food for breakfast and just ran down and needs maintenance tlc.
Stayed 2 nights in Mar 2024

8/10 Good

Hadaza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our room was large, it was on the first floor and close enough to the side entrance which was very convenient for packing/unpacking. The property felt safe (traveled with toddler) and super close to The Legends outlet mall and the main highway. The front desk and cleaning/maintenance staff were super friendly. What we didnt like was the first night the pool and hot tub were under maintenance, then the second and third night the pool was open but the hot tub was still closed and the pool was COLD, so so cold - my energetic toddler still enjoyed it but was very uncomfortable for us adults. This next one is more of a personal preference but the pillows were way too soft. I also wish they had a Change Machine in the laundry room - the front desk staff didnt have quarters available.
Stayed 3 nights in Mar 2024
Response from Jay Jayyusi on Apr 11, 2024
Dear Hadaza,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub not working. Nice and clean
Stayed 1 night in Mar 2024
Response from Jay Jayyusi on Apr 11, 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator was broken
Stayed 2 nights in Mar 2024

8/10 Good

Reed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was a concern was the door to my room you could see the hallway through a crack. Other than that it was great! Thanks for the clean stay!
Stayed 1 night in Mar 2024
Response from Jay Jayyusi on Apr 11, 2024
Dear Reed,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

2/10 Terrible

Jasmine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn’t up to par.. the swimming pool was out of order the elevator didn’t work whole time we was there so we had to take stairs to 3rd floor then I switched rooms to a second floor..
Stayed 1 night in Mar 2024

4/10 Poor

Joyce

Traveled with family
Disliked: Property conditions & facilities
The elevator didn’t work the three days we were there. The carpet in the room was kinda gross and the room had a cigarette odor to it. Staff was very nice.
Stayed 2 nights in Mar 2024

4/10 Poor

Stacey

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The property is in need of updates—cracked/chipped tiles in the bathroom; chipped/rusted tub; elevator not working; side door/room key entry not working.
Stayed 1 night in Mar 2024

6/10 Okay

Torrey

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff were kind and polite, nice customer service. Good area. The elevator and hot tub was broken 2/4 days we were there. The sink in our room had a seward smell when water turned on.
Stayed 3 nights in Mar 2024

8/10 Good

Kristy, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay Jayyusi on Apr 11, 2024
Dear Kristy,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

6/10 Okay

Brian

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We had 2 rooms. The first room had a broken thermostat and it was laying on the desk. Staff quickly gave us a different room. 2nd room had multiple hairs and a string on the floor and when we walked on the carpet it clearly wasn’t vacuumed. Very disappointing for $185-$200/room. We won’t be back.
Stayed 1 night in Mar 2024

6/10 Okay

Kelli

Traveled with family and small children
Liked: Staff & service
Everything was as expected except for the pool. It was very dirty and the table/chairs around the pool were needing to be replaced.
Stayed 1 night in Feb 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff
Stayed 1 night in Feb 2024
Response from Jay Jayyusi on Apr 11, 2024
Dear Lindsey,Thank you for taking the time to tell us about your experience at Holiday Inn Express KANSAS CITY - AT THE LEGENDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me by responding to this message at any time.Sincerely,Jay JayyusiGeneral Manager

8/10 Good

Allen

Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

RON, Le Mars

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lack luster customer service.
I know it was a New Year’s Eve stay but the check-in staff were less than enthusiastic upon our arrival. He did not give any details about breakfast. We had to ask. Room had only one cup for coffee maker. When we checked out there was no “thank you” by that staff person for staying at our hotel. He seemed bothered when I asked for a receipt. Again, I know it’s a holiday but we’ve had better service on previous stays.
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

8/10 Good

Tammie

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ja'Mya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is really friendly I enjoyed my stay definitely coming back 😂

8/10 Good

Doroteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Brent

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

James, Jewell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before, it is a nice place. The rooms are clean and comfortable. Nice place to stay
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love how friendly the staff is and the convience of the location of the hotel
Stayed 1 night in Dec 2023

4/10 Poor

Jeremiah

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great.
Not a nice hotel - definitely run down and not taken very good care of. We stayed as a group and all of our rooms had sticky and gross carpets. Your shoes would stick to the hard floor after walking on them and make noise. Dining furniture was all worn down. Bathroom not very clean comparatively to over stays - harder to clean areas not cleaned at all such as corners and under shelves in bathrooms. Rooms are a lot smaller than most hotels we have stayed at, which is several a year most of which booked on hotels.com. Narrow entrance with another door way to the bedroom from the bath/hall area. Our individual experience, but took 10 minutes for us to just check-in with one person in front of us because the staff was super slow.
Stayed 2 nights in Dec 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. Within walking distance of shopping and eating areas.
Stayed 1 night in Dec 2023

4/10 Poor

Carol

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was under construction. There were no curtains and lights shined in my eyes all night
Stayed 1 night in Dec 2023

10/10 Excellent

DARREYL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Haylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

vasile

10/10 Excellent

Wallace

Stayed 1 night in Dec 2023

8/10 Good

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Our group spent hours in the lobby and had a great time. The only complaint is no ashtrays outside for smokers.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! The tub was outdated compared to the rest of the look of the room. But still great!
Stayed 2 nights in Dec 2023

6/10 Okay

Diane

Traveled with partner
Disliked: Amenities
Everything was ok, located close to Shopping and dining. Nothing special about the property at all
Stayed 1 night in Nov 2023

6/10 Okay

Terra

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room smelled absolutely terrible. Like cat litter box. Staff gave us air freshener.... but only worked momentarily. Left bathroom door closed over night.... clearly it's the source of the smell. Staff was great.
Stayed 1 night in Dec 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

DENISE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked and freindly staff
Stayed 1 night in Nov 2023

8/10 Good

Shahzada, Kkrksville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast and service is good.
Stayed 1 night in Nov 2023

8/10 Good

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities
I have only 2 issues with my stay. 1- When we got to the room, my husband went to the ac/heater unit and the front panel fell off. 2- my husband took a shower and there was only enough bath soap for one person. I had to use shampoo as bath soap. Other than that, the stay was nice.
Stayed 1 night in Nov 2023