Ratings based on 244 Verified Reviews

3.8 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Close to shopping

Posted Jan 24, 2017
Was disappointed with transportation. Advertisement said shuttle was free and we were charged..
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect location

Posted Dec 26, 2016 on CheapTickets
Lovely staff and the perfect location, had a great time...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great location

Posted Sep 30, 2016
This is a nice modern hotel, right in the heart of the shopping district Friendly helpful staff and we'll run hotel
Comment from Hotel Management
Oct 8, 2016 by Calidad Sureste, Hotel Management
Dear Guest: We appreciate your comments and makes us please send are very important for us to improve every day, carefully read the evaluation we did get through Expedia.com, we note that their stay was very good, that we encouraged to continue working in facilities and service to continue exceeding their expectations, we hope to have you again in this home and greet you personally. Best regards Emmanuel Gaspar General Manager.
5 out of 5
by A verified traveler

Me gusta mucho

Posted Jul 22, 2016 on Hotels
Air conditioner was laud and wi-fi was weak but generally hotel is very good
Comment from Hotel Management
by Calidad, Hotel Management
Estimado Huésped: Agradecemos su preferencia y los comentarios que amablemente nos hace favor de enviar, son muy importantes para nosotros para poder mejorar cada día, leemos con atención la evaluación que nos hizo llegar a través de Hotels.com, observamos que su estancia fue buena, esto nos entusiasma a seguir trabajando en las instalaciones y servicio para continuar superando sus expectativas, esperamos tenerle nuevamente en esta su casa y saludarle personalmente. Saludos Cordiales. Emmanuel Gaspar Gerente General.
2 out of 5
by Hampson from Australia

Dont do it

Posted May 3, 2016 on Hotels
dreadful stay. No parking - busy streets, no decent places to eat.
Comment from Hotel Management
May 12, 2016 by Calidad, Hotel Management
Dear Guest: We appreciate feedback makes us please send are very important for us to improve every day, carefully read the evaluation we did get through Hoteles.com, we are very sorry that your stay was not satisfactory, we have valet parking 24 hours and two parking for our guests, to the neighborhood from restaurants types fast food to fine dining with a la carte international food depending on what you are looking for, at the hotel reception can provide you with a map with the location of these which one can easily walk across the historic center, we hope to have it again in this home Javier Pascual Best Regards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great room right in town

Posted Apr 3, 2016
The hotel was easy to find and our room was wonderful with a lovely view of the city and lots of space. The airport shuttle runs at certain times during the day and is an extra cost, we found it was cheaper to take a taxi. Breakfast is also an additional cost.
Comment from Hotel Management
Apr 26, 2016 by Calidad Sureste, Hotel Management
Estimado Huésped: Agradecemos los comentarios que nos hace favor de enviar, son muy importantes para nosotros para poder mejorar cada día, leemos con atención la evaluación que nos hizo llegar a través de Expedia, observamos que su estancia fue muy buena, esto nos entusiasma para seguir trabajando y continuar superando sus expectativas, esperemos tenerlo nuevamente en esta su casa Saludos Cordiales Javier Pascual Gerente General
3 out of 5
by Victor M from MIAMI

Romantic time.

Posted Mar 27, 2016 on Hotels
I Spent 3 nights with my pregnant's Wife. Room was good. Hotel's Restaurant serves only simple breakfast.Outside Hotel there are not good Restaurants.You only alternative for a variety of food is Vips.
Comment from Hotel Management
Jun 11, 2016 by Calidad, Hotel Management
Estimado Huésped: Agradecemos los comentarios que nos hace favor de enviar, son muy importantes para nosotros para poder mejorar cada día, leemos con atención la evaluación que nos hizo llegar a través de Hotels.com, observamos que su estancia fue buena, esto nos entusiasma para seguir trabajando y continuar superando sus expectativas, esperemos tenerlo nuevamente en esta su casa Saludos Cordiales Javier Pascual Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Good except for wifi

Posted Mar 26, 2016
Pros: Staff and location
Cons: WiFi to work and quieter air conditioning
Good location, lovely staff with noisy air conditioning and terrible WiFi.
3 out of 5
by Yves from Montreal

Over priced, but ok and we'll located.

Posted Mar 25, 2016 on Hotels
Day staff speaks English and is polite, evening staff understands a little English and answers back in Spanish. Got wrong remote control for TV. Hotel is very well located and clean, second key card not working.. way too expensive for what I paid, this should be a maximum 400 pesos hotel for a double room.
Comment from Hotel Management
Jun 11, 2016 by Calidad, Hotel Management
Estimado Huésped: Agradecemos los comentarios que nos hace favor de enviar, son muy importantes para nosotros para poder mejorar cada día, leemos con atención la evaluación que nos hizo llegar a través de Hotels.com, observamos que su estancia fue buena, esto nos entusiasma para seguir trabajando y continuar superando sus expectativas, esperemos tenerlo nuevamente en esta su casa Saludos Cordiales Javier Pascual Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to attractions, shopping, parks,

Posted Mar 20, 2016
The staff are excellent. Very helpful from the shuttle bus driver to the front house staff to the cleaning staff!! Fantastico!!!
Comment from Hotel Management
Mar 26, 2016 by Calidad Sureste, Hotel Management
Estimado Huésped: Agradecemos los comentarios que nos hace favor de enviar, son muy importantes para nosotros para poder mejorar cada día, leemos con atención la evaluación que nos hizo llegar a través de Expedia, observamos que su estancia fue muy buena, esto nos entusiasma para seguir trabajando y continuar superando sus expectativas, esperemos tenerlo nuevamente en esta su casa Saludos Cordiales Javier Pascual Gerente General