View from property

Reviews of Hotel Riviera dei Fiori

4 out of 5
Hotel Riviera dei Fiori
Via Aurelia 3, San Lorenzo al Mare, IM

Reviews

8.0

Very Good

Rating 10 - Excellent. 64 out of 186 reviews" "
Rating 8 - Good. 74 out of 186 reviews" "
Rating 6 - Okay. 29 out of 186 reviews" "
Rating 4 - Poor. 12 out of 186 reviews" "
Rating 2 - Terrible. 7 out of 186 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Steffanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Silvia on Sep 7, 2023
Grazie mille per il suo commento! Siamo felici che abbiate trascorso un soggiorno piacevole e rilassante nel nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare le esigenze dei nostri ospiti. Conserveremo con cura i suoi commenti. Ci auguriamo di poterla accogliere presto tra i nostri ospiti. Con i più cordiali saluti,

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it - great walking and clean and comfortable rooms would definitely go again.
Stayed 1 night in Mar 2023
Response from Silvia on Aug 3, 2023
Grazie mille per la sua eccellente recensione! Siamo lieti che abbiate trascorso una vacanza piacevole e rilassante presso il nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare tutte le esigenze dei nostri ospiti. Ci auguriamo di potervi accogliere presto come nostri graditi ospiti. Con i nostri più cordiali saluti

10/10 Excellent

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! They made us feel very welcome. The room was spacious and comfortable. Our room overlooked the ocean and was so beautiful and peaceful. Breakfast was delicious! We would definitely stay here again!
Stayed 1 night in Nov 2021

10/10 Excellent

Ed, Geneva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably the first 4 star hotel in Italy that exceeded my expectations on every count. The location is exceptional, right on the beach and within easy drive from some beautiful towns in Liguria. The rooms are nicely appointed and the staff are exceptional. The choices at breakfast are also very good and the small village itself is a hidden gem. If the hotel had a spa and a small boutique, it could be considered for a 5 star.
Stayed 4 nights in Aug 2020
Response from The Staff on Aug 13, 2020
Thank you for your words: we try always to do our best! We hope to see you again!

10/10 Excellent

Wendy, UK

Liked: Staff & service, property conditions & facilities, room comfort
Great hotel destination
Everything! Just the canopy dumbed was dirty and the curtains too.
Stayed 1 night in Aug 2018
Response from reception on Apr 29, 2019
Dear Ms Wendy, thank you for the review. The opinion of our guests is very important for us. have a great day! Regards

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
secret gem
hotel premises are fantastic. service was also high quality, in reception, in the restaurant, bar, and housekeeping. well done.
Stayed 1 night in Jul 2018
Response from maud on Aug 1, 2018
Dear customer, thank you so much for your kind words. We work hard everyday to get the best results, and reading comments like this one, gives us more and more motivation to continue like that. We hope to see you soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Service: perfect People: super friendly. Beds: hard Pillows: hard
Stayed 2 nights in Jul 2018
Response from maud on Aug 1, 2018
Dear customer, thank you for having used your time to write us a comment. Every advice helps us to grow more and more. We hope to see you soon back here in our Hotel.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Beautiful place to stay. Great selection for breakfast.Coffe was very good. Dogs friendly.
Stayed 11 nights in Jun 2018
Response from maud on Jun 27, 2018
Thank you so much for your comment ! Ours staff is working hard to make happy every single guest. We are so glad to know that you enjoyed your stay. We hope to see you soon!

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel
Lovely hotel we have returned many times
Stayed 2 nights in Dec 2017
Response from Valentina on Dec 21, 2017
Dear Ms Annabelle, we really thank you for your really kind words! It's a pleasure to have such lovely guests as you are. And it's even more a pleasure for us to do everything possible to make your stay a nice experience all the times. We really hope to have you here again very soon!

6/10 Okay

Leigh, london, uk

Liked: Cleanliness, room comfort
Questionable 4*
Ok hotel with nice views and pleasant staff but no 4* service or extras. Very standard service yet very expensive. Odd arriving home and having to walk through the cake cutting ceremony at a wedding that took over the whole hotel. Also emailed about Chromecast left on room but no reply.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and a nice hotel however the room could have been more comfortable if the air conditioning stay on rather than switching off automatically after a set time
Stayed 1 night in Aug 2017
Response from v on Sep 10, 2017
Good evening, we thank you for your vote. The air condition can be regulated from your room and also from our computers. We hope to see you again .

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the visit
Great place, clean, comfortable, friendly staff and good food
Stayed 1 night in Jun 2017
Response from Valentina on Jun 29, 2017
Thank you so much for your beautiful words. We hope to see you as soon as possible. Our best wishes, The Staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting with a private beach.
Arrived late but reception welcomed us & provided us with our needs. Room super, good products. Breakfast provided in a lovely airy room with a view. Staff incredibly helpful.
Response from Massimo - Reception on Aug 10, 2016
Thank you so much for your wonderful review. The satisfaction of our customers is our priority. We hope to have you welcome customers again. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice
Awesome location! Private beach. Loved the bicycle theme! Loved riding their bicycles on the famous coastal trail. Watching the sunrise over the Mediterranean from our room was awesome! What we weren't crazy about was dinner. Dinner was not so great. The air conditioner in our room was not so great. The Wi-Fi was not so great. But it was still a nice hotel to stay in and I would recommend it.
View from our room
Response from Massimo - Reception on Jul 25, 2016
It has been a really pleasure to have you as our guests. We hope to see you again very soon. Best regards

10/10 Excellent

Alisdair, Lucca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended.
An nice contemporary style hotel in a good location. A friendly welcome at reception, lovely big room, free wi-fi, very good choice at breakfast, free parking and it's own beach. Right next to a marina and a 10 minute walk along the sea front to the village of San Lorenzo al Mare. Not much in the village, but worth the walk for the restaurants, which are great value. Minus points? Well despite having it's own beach, residents are still expected to pay for the sun loungers, and some of the things that cost extra at breakfast are a bit cheeky. Despite that, I'd recommend it and would definitely go back.
Response from Valentina on Jul 15, 2016
It has been a really pleasure to have you as our guests. We hope to see you again very soon. Best regards

10/10 Excellent

Jen, Arona, italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful long weekend
My husband, dog, and I just spent 3 nights here and it was a wonderful experience!! The staff was so helpful and the food and service were great! Nice, little private beach. The pista bicycle path start is really close to the hotel.

8/10 Good

kaco, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel on a marina with a small private beach.
Good directions to exit the highway, but after finding two good signs indicating direction of hotel, we actually passed it as the sign outside the hotel was inadequate - difficult to turn around and come back. Receptionist extremely pleasant and spoke excellent English; room was attractive with sea view and very large balcony. Dinner in hotel was delicious and service was good; however breakfast area is uncomfortable for sitting; breakfast products adequate to good.

8/10 Good

PrTMI, NORWAY

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Normal hotel
It was nice hotel, but hotel service was TOOOOO SLOW. For example... i was waiting for menu for 15 minutes... for lunch around one hour. Air condition system was controlled from the reception, so it was impossible to adjust the proper temperature in the room by myself. But other stuff was quite good. Nice beach, nice room.

8/10 Good

Liron

Liked: Cleanliness, property conditions & facilities, room comfort
Nice & modern
Well situated with private beach and marina exiting the lobby. Nice, small and modern, well furnished. Good breakfast and quality restaurant for a nice dinner. Free parking and bike to ride in the area. Helpful staff that hardly speak English. We enjoyed our stay.

8/10 Good

carlo

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Struttura molto bella e curata, alcuni dettagli da migliorare (insetti nel letto e dispenser in bagno rotto), ma la vista ripaga di tutto. Colazione ottima
Stayed 1 night in Jan 2024

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre sur la mer, très agréable, parking face à l’hôtel pratique et gratuit. Location de vélo à l’hôtel. Personnel très sympathique et efficace
Stayed 2 nights in Nov 2023

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service, property conditions & facilities
Lampe virkede ikke på begge værelser, mad ringe og strømmen gik så alle forlod hotellet.
Stayed 1 night in Oct 2023

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from Silvia on Sep 7, 2023
Grazie mille per il suo commento! Siamo felici che abbiate trascorso un soggiorno piacevole e rilassante nel nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare le esigenze dei nostri ospiti. Conserveremo con cura i suoi commenti. Ci auguriamo di poterla accogliere presto tra i nostri ospiti. Con i più cordiali saluti,

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Silvia on Aug 3, 2023
Grazie mille per la sua eccellente recensione! Siamo lieti che abbiate trascorso una vacanza piacevole e rilassante presso il nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare tutte le esigenze dei nostri ospiti. Ci auguriamo di potervi accogliere presto come nostri graditi ospiti. Con i nostri più cordiali saluti

10/10 Excellent

gianluca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Silvia on Aug 3, 2023
Grazie mille per la sua eccellente recensione! Siamo lieti che abbiate trascorso una vacanza piacevole e rilassante presso il nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare tutte le esigenze dei nostri ospiti. Ci auguriamo di potervi accogliere presto come nostri graditi ospiti. Con i nostri più cordiali saluti

10/10 Excellent

Pascal

Stayed 1 night in Mar 2023
Response from Silvia on Aug 3, 2023
Grazie mille per la sua eccellente recensione! Siamo lieti che abbiate trascorso una vacanza piacevole e rilassante presso il nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare tutte le esigenze dei nostri ospiti. Ci auguriamo di potervi accogliere presto come nostri graditi ospiti. Con i nostri più cordiali saluti

10/10 Excellent

ANDREA

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Silvia on Aug 3, 2023
Grazie mille per la sua eccellente recensione! Siamo lieti che abbiate trascorso una vacanza piacevole e rilassante presso il nostro hotel e che abbiate apprezzato tutti i nostri servizi e il lavoro del nostro staff, sempre pronto a soddisfare tutte le esigenze dei nostri ospiti. Ci auguriamo di potervi accogliere presto come nostri graditi ospiti. Con i nostri più cordiali saluti

6/10 Okay

joseph

Stayed 1 night in Jan 2023

10/10 Excellent

Giovanni Paolo

Stayed 1 night in Nov 2022

8/10 Good

Frederic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Diego

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft ist nicht 4 Sterne würdig!!!! Preis Leistung SEHR überteuert, ist ein Hotel max 3 Sterne. Einzig Positive ist der Strand. Sauberkeit bei Ankunft ok. Während der Woche wurde das Zimmer sehr oberflächlich gereinigt. Zum Beispiel Gläser und Tassen wurden nicht gereinigt oder gewechselt. Minibar war LEER! Wir hatten eine Suite mit Meerblick gebucht, uns wurde erst nach Intervention das entsprechende Zimmer mit einem Aufpreis von Euro 100,00!!!!! pro Tag gegeben. Also insgesamt ist die Unterkunft nicht empfehlenswert!!
Stayed 7 nights in Aug 2022

8/10 Good

Emmanuel

Liked: Cleanliness, property conditions & facilities, room comfort
bon séjour de détente
Petit Déjeuner ouvert à 7h30, en retard, ce qui est déjà très tard pour cette classe d'hotel. Pas d'eau chaude le premier matin. Pour le reste, bon séjour. Hotel sur la plage, ce qui est rare en riviera ligure poniente.
Stayed 2 nights in Aug 2022

10/10 Excellent

Michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

Antonio

Stayed 1 night in Apr 2022

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi
Malheureusement le wifi fonctionnait très mal Et la télé également
Stayed 2 nights in Mar 2022

6/10 Okay

Julien

Liked: Cleanliness, property conditions & facilities, room comfort
Un hôtel agréable au demeurant. Petit déjeuner néanmoins décevant par son choix et les modalités de service (procédure COVID?) La demie pension (Diner) est par contre à opter car la nourriture de très bonne qualité. (35€ par personne hors vins (très onéreux à mon goût: 30-35€/bouteille). Un gros bémol cependant et qui aurait pu gâcher complètement notre séjour est la réception d'équipes cyclistes qui ont accaparés la salle du restaurant, repoussant les clients en couple à diner en retrait de la salle prévue à cet effet. Décevant sachant que nous étions venu également pour le cadre agréable avec vue du restaurant de l'hôtel. Un hôtel agréable au demeurant mais peut être pratiquant des prix excessifs surtout dans cette configuration en sortie de l'hiver
Stayed 2 nights in Mar 2022

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2021
Response from Lo staff on Oct 14, 2021
Thank you for leaving a review. We hope to see you soon at our Hotel Riviera dei Fiori!

8/10 Good

Tore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Lo staff on Oct 14, 2021
Dear Tore thank you for leaving a review. Hoping to see you again soon as our guest we cordially greet you.

8/10 Good

Davide

Liked: Cleanliness, property conditions & facilities, room comfort
Bello ma potrebbe essere ancora meglio
Struttura e posizione molto belle. Si nota la mancanza di una gestione alberghiera manageriale: personale di buona volontà ma senza una guida, menù del ristorante non adeguato al livello dell’hotel (infatti non abbiamo mai cenato da loro), ecc. Non si sta male, tutt’altro, ma non riescono ad arrivare all’eccellenza. Hanno la fortuna che la posizione in cui sono fa dimenticare tutto.
Stayed 3 nights in Jun 2021
Response from Lo staff on Oct 14, 2021
Gentile Davide grazie per aver lasciato una recensione. Siamo lieti che si sia trovato bene presso il nostro Hotel Riviera dei Fiori. Teniamo conto delle osservazioni fatte dai nostri ospiti per migliorarci costantemente. Speriamo di rivederla presto come nostro gradito ospite!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima location e ottimo servizio .
Stayed 6 nights in May 2021
Response from Lo staff on Oct 14, 2021
Grazie mille per la sua recensione, sperando di rivederla presto presso il nostro Hotel Riviera dei Fiori le porgiamo i nostri cordiali saluti

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Reception on Sep 24, 2020
Dear Guest, thank you very much for the excellent review, we are happy that you enjoyed your stay, see you soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Reception on Sep 24, 2020
Dear Guest, we are pleased that you enjoyed your stay with us, we look forward to seeing you again as our guest!

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020
Response from Reception on Sep 24, 2020
Good evening, we are sorry you did not enjoy your stay.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2020
Response from Reception on Sep 24, 2020
Dear Michel, thank you for the excellent review, we are happy that you had a great stay. We look forward to seeing you again as our guest!

10/10 Excellent

François

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Le Staff on Aug 13, 2020
Merci, il sera un plasir de vous avoir chez nous une prochaine fois.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissimo albergo,personale gentilissimo
Stayed 1 night in Jul 2020
Response from La Direzione e lo Staff on Jul 11, 2020
Gentilissimi, siamo lieti che abbiate gradito il soggiorno, apprezzando la location e lo staff. Speriamo di riavervi quali nostri graditi ospiti. Cordialmente

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Lo staff on Mar 17, 2020
La ringraziamo per la sua ottima valutazione! Speriamo di riaverla presto quale nostro gradito ospite!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Reception on Feb 1, 2020
Dear, thank you so much for giving such a good opinion on our Hotel. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Reception on Aug 22, 2019
Dear Guest, thank you so much for giving good review on our Hotel, hoping to have you back as our guest soon, we send you our best regards. Regards