Ratings based on 100 Verified Reviews

3.8 out of 5
50% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Old, very dirty, terribly kept, not worth a visit/

Posted Mar 5, 2017
Old, very dirty, terribly kept, not worth a visit/stay, very disapointing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunnyvale

Nice view of the lake

Posted Dec 17, 2016
Friendly. helpful staff, minimum of 50 characters here.
Comment from Hotel Management
Jan 19, 2017 by Cristobal.valdebenito@enjoy.cl , Hotel Management
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito
5 out of 5
by A verified traveler

Fantastic location with beautiful views

Posted Dec 16, 2016 on Hotels
Gran Pucon has a great location overlooking the blacksand beach. The standard rooms were sparse on toiletries, but rooms were large. There is no complimentary bottles of water. There are 2 pools with access to the beach. We will stay again at £57.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito
4 out of 5
by A verified traveler

Good location and shopping

Posted Dec 16, 2016 on Hotels
Good location and shopping.
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito
3 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito
3 out of 5
by A verified traveler from B

Great location , faded hotel

Posted Nov 12, 2016
Location: Lovely two. And great location fir the views etc
It's got great views, but the staff were indifferent, except housekeeping who were consistently lovely. Good size rooms, but limited plugs - beds comfortable.
Comment from Hotel Management
Jan 25, 2017 by Cristóbal Valdebenito, Hotel Management
estimado gracias por sus comentarios, estos nos sirven para seguir mejorando.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
3 out of 5
by A verified traveler

Good location, good breakfast

Posted Oct 22, 2016 on Hotels
I stayed here three nights. The hotel is old and a little dated, but clean and well located. Pucon is very walkable so anyplace in town is close to everything. The breakfast was good. The wifi was very substandard. This is the biggest hotel in town, there's no excuse for miserable wifi.
4 out of 5
by Maria Victoria

This traveler left a rating score only Posted Jul 24, 2016 on Hotels
2 out of 5
by A verified traveler from Costa Rica

I guess at some point it was nice

Posted Dec 14, 2015
Pros: The breakfast wasn't bad
Cons: General maintenance.
Location: It's located in the main town, near restaurants and shopping centers.
The hotel was large, and I guess at some point it was nice. However, it is in very bad shape, poorly maintained. Several of the supposed amenities were closed (and it seemed that they have been closed for a long time).
Comment from Hotel Management
Jan 21, 2017 by cristobal, Hotel Management
Gracias por sus comentarios, estos nos sirven para seguir mejorando. Esperamos haber cumplido sus expectativas.