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Reviews of Fauna Hotel

3 out of 5
Fauna Hotel
Paseo Dimalow 166, Valparaiso, Valparaiso

Reviews

9.0

Wonderful

Rating 10 - Excellent. 176 out of 305 reviews" "
Rating 8 - Good. 93 out of 305 reviews" "
Rating 6 - Okay. 29 out of 305 reviews" "
Rating 4 - Poor. 5 out of 305 reviews" "
Rating 2 - Terrible. 2 out of 305 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming rooms. The staff were outstanding and the view from the rooftop restaurant is fabulous.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

William

Stayed 1 night in Jan 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fauna Hotel
Fauna Hotel is well located within few steps from Reina Victoria elevator. Staff is kind and helpful, they recommend activities and places to eat. Room was comfortable, nice good quality bed, bathroom has a good size too. We got a room with amazing sea view. Restaurant at the hotel has a very beautiful view too and good food for lunch. Cons: Breakfast is really fair and eggs are available upon request and are not well prepared, bread was awful. Very little offer and fruits not looking fresh either. Our room with sea view was extremely noisy
View from restaurant
Tuna for lunch
Shrimp entree
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fauna hotel was an amazing experience in a beautiful location. The rooms are adorable and very clean. The breakfast is delicious and the view from the hotel is extraordinary.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FANTASTIC! The hotel is located in one of the main walking alleys in Valparaíso. The staff was great, gave us advise and were always helpful. They have a great restaurant with a terrace that rounds up the experience. The only thing to consider is that it might not be accesible to people with reduced mobility.
Stayed 1 night in Apr 2023
Response from Nelida on May 2, 2023
Buenos días Nelida, Gracias por elegir a Fauna para tu estadía en Valparaiso.¡Tu opinión es muy importante para nosotros! SaludosFauna Hotel

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel. Perfect location for walking and discovering the area with graffiti everywhere. The staff are lovely and helpful with heavy luggage. Thankyou Sebastion!!
Stayed 3 nights in Mar 2023
Response from Brenda on May 2, 2023
Buenos días, gracias por elegir a Fauna para tu estadía en Valparaiso.¡Tu opinión es muy importante para nosotros!SaludosFauna Hotel

10/10 Excellent

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved being at the top of the hill and near fun dining and shopping options! The hotel is very unique and fun and the terrace restaurant has fantastic views! The staff was very friendly as well.
Stayed 1 night in Mar 2023
Response from Sherry on May 2, 2023
Buenos días Gracias por elegir a Fauna para tu estadía.¡Tu opinión es muy importante para nosotros!SaludosFauna Hotel

6/10 Okay

Christine

Traveled with family
Liked: Staff & service
Stayed 3 nights in Mar 2023
Response from Christine on May 2, 2023
Buenos díasGracias por elegir a Fauna para tu estadía ¡Tu opinión es muy importante para nosotros! SaludosFauna Hotel

6/10 Okay

Liam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful hotel, however the staff are not particularly friendly. Breakfast selection is very disappointing.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true ‘paraíso” in itself
Amazing building spread through a number of original Valparaiso houses. Great location in the middle of Cerro Alegre. Great staff, professional and friendly Claudia from reception couldn’t do enough to make my stay one yo remember. Will go back for sure.
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel, Manistee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and rustc. The restaurant was fantastic. Be advised the hotel is not accessible by car. One must walk a short distance along a pedestrian way.
Stayed 1 night in Feb 2023

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Well positioned
Stayed 2 nights in Feb 2023
Response from Gracias on Feb 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Ella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really unique hotel in an excellent area. Staff and restaurant were awesome. Only thing we didn't like was that the Wifi was not great and unfortunately that is an important thing for us when we travel.
Stayed 2 nights in Jan 2023
Response from Gracias on Feb 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Sita

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff is very helpful however need to provide more information and directions to if anything else is available and or working. For example had climb two huge stories up to find out if room to room phone could be done.
Stayed 1 night in Jan 2023
Response from Gracias on Feb 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Kavita

Traveled with group
Liked: Cleanliness, staff & service
Staff was helpful but getting to property with bags is very difficult for senior people. Taxi does not drop off at hotel.
Stayed 1 night in Jan 2023
Response from Gracias on Feb 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Dosinda, Granville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fauna is a great hotel: ecologically friendly design with great use of public areas (only issue maybe the lack of an elevator, so if you have ability issues it may not be the best). The restaurant has top-notch dishes and cocktails. It is also set on their top floor, with a terrace that has great views of the city below. If you walk by the hotel, in their main street, it is hard to imagine how spacious and cool the hotel and restaurant are inside. Most of all, I was impressed with their hospitality: all the workers were friendly, accommodating, informative, patient, especially the receptionists. They helped us find tours, taxis and solved any issues. I would repeat FAUNA in a heartbeat!
Stayed 3 nights in Dec 2022

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel and what they have done with the pre-existing older homes, the renovation and reuse of old materials is impressive. We love that they're working at being eco friendly. Our room was very clean and comfortable. The view from our room and from breakfast was amazing. The front desk staff were so very helpful, espcailly Sebastian and Vincent (I believe). Thank you to everyone!
Stayed 2 nights in Dec 2022

10/10 Excellent

Britta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2022
Response from Britta on Dec 13, 2022
Buenas tardes BrittaGracias por su visita, le esperamos en otra oportunidad.Un cordial saludo,Recepción, Fauna Hotel.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, with loads of personality and a very helpful staff
Stayed 1 night in Dec 2022
Response from María on Dec 13, 2022
Buenas tardes Maria Gracias por su visita, le esperamos en otra oportunidad.Un cordial saludo,Recepción, Fauna Hotel.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Gracias por tu estancia on Nov 25, 2022
Buenos días MichelleGracias por tu estancia con nosotros.Saludos cordialesEquipo Hotel Fauna

8/10 Good

RODRIGO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the HOTEL for me is the best hotel in VALPARAISO for its location and design I have asked for a nice room and they have given me the best view and the staff was super friendly the area is the most beautiful.- my only recommendations would be to improve the internet connection and maybe the breakfast too (although everything is delicious and you can repeat what you eat, I feel that it is not at the level of the hotel) the breakfast terrace / restaurant is great! yes I would return to this hotel and I would recommend it to everyone for being the best
Response from Fauna Hotel on Nov 10, 2022
Good afternoon RodrigoFor us is very important to give the best experience, we are very grateful for your comment and we will do our best to get a great advance for your next visit, apreciate for chosing us. Reception, Hotel Fauna.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I stay here as I loved it the first time. The free breakfast is great are so are the facilities and the location. The only thing that needs improvement is the staff as they could use being more courteous and welcoming. We were not greeted as we walked in and then they could not find my reservation! At no point in time were they apologetic about it, just overall not very polite both when we arrived and when we left.
Stayed 1 night in Jul 2022

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Matt on Jun 24, 2022
Buenos días Matt, gracias por elegir a Fauna para tu estadía en Valparaiso. Saludos Claudia

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valparaiso visit
A terrific stay at the Fauna. The hotel is very modern, with a very unique layout situated up the steep hillsides in a very nice 'neighborhood' of Valparaiso. Restaurant offered and excellent breakfast on the deck.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fauna Hotel is by far the best hotel in Valparaiso. The rooftop restaueant is a must, and Lucia makes everyone feel so comfortable.
Stayed 2 nights in Dec 2020

10/10 Excellent

Brandon, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and design. Great food and views
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cool hotel in the most interesting area off Valparaíso
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location in the colorful, funky neighborhood of Cerro Alegre! The hotel is stylish, clean and comfortable. Staff was friendly and super helpful. The rooftop bar and restaurant have an amazing view and the food/cocktails were fabulous.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, good mattress, nice staff.
Stayed 1 night in Oct 2019

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fauna - great location, interesting architecture.
The Fauna Hotel is a unique hotel. It was lovingly created. The hotel and rooms are on 4 floors. Our rooms were on the bottom floor 1 (the reception is on floor 3). Thankfully Iris greeted us when we arrived and carried my heavy suitcase down the 2 long flights of stairs. (Someone else carried it back up). The restaurant (4th floor) served an excellent breakfast buffet, including custom eggs. We had dinner there and all the food and wine were fabulous. The view of Valpariso from the restaurant was AMAZING! The hotel is located right at the top of a funicular and near some bakeries and small shops. We did a lot of walking in Valpariso! It's a lovely city. The Fauna is in a great area, and it's easy to get to many other places in Valpo by walking. Uber is also available in the city. Our room on floor 1 had a street outside of the window, but it was closed overnight and quiet. Our first morning included construction workers literally right outside our window! (Luckily we were already awake). The staff had warned us, but it was still a shock. In addition to the stairs, you cannot get to the hotel directly from the street. You have to walk in about 2 blocks, with some steps too. This was not a problem for us, but would be for some people. The hotel does not have an elevator, and the stairs in the hotel would be problematic for some also. Wifi worked very well. If you are fit, this hotel is unique and lovely. Highly recommend.
Stayed 3 nights in May 2019
Response from Iris Julio A. on Jun 10, 2019
Thank you so much for your kind comments!! It makes us happy to know that you had a pleasant stay with us. Saludos!!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
The property itself is quite amazing. Architecture, theme, decor, facilities and amenities, certain views, general atmosphere are all great or excellent. Restaurant staff was amazing and breakfast is amazing. Hotel staff was hit or miss, most were great/excellent, but a few bad apples made the difference. Staff from room cleaning service tried to enter twice in the same day with us inside without knocking and the lady at the counter who checked us in and coincidentally was there while we checked out was not really helpful and dismissive of our concerns as guests. No hotel staff offered help. Our only true concern was the fact that the hotel's inaccessibility and hidden location is not mentioned in the Expedia description. We missed the one costumer review that warns others about this. The hotel is not closed to the beach, there is no true beach in this industrial/port city, and the hotel is not in a central location, it is hidden in a pedestrian path up Cerro Alegre hill with no vehicle access. Maybe this is part of the "charm", but if you don't know, you don't know. We didn't and after a month cruising in Ecuador, Peru, and Chile, we wanted a break in a nice hotel. Having to lug out all of our bags from our rental car after trying to find the hotel was not what we expected. Had we known, we could've made a couple of day bags and leave all our equipment in the car. but this wasn't possible and really soured or experience.
Stayed 2 nights in May 2019
Response from Iris Julio A. on Jun 10, 2019
Hello, We are sorry that your stay with us wasn't as good as expected. We will address this information to whom may concern. Best regards!!!

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
There is no parking on site and the hotel is not accessible by car (it’s on a pedestrian only road). Enquired in advance about parking and on the day of, was directed to either park on a back street (tip: try to park either on Doctor Jose Grossi or on Capilla) on a neighbouring lot for 12,000 Chilean pesos. There are no elevators on site. Had to walk up/down 3-4 flights of stairs. There is no view. You can hear every word that other guests are saying next door as well as conversations at the restaurant on the top floor. There is zero insulation on the walls or on the door. It is a beautiful hotel despite all that. One of the most beautiful and newest in the area. Breakfast included is hearty and you can order great coffee (latte, americano, cappuccino... you name it) and proteins & fats like avocado, ham, eggs (fried or scrambeld) in addition to simple breads and desserts from a breakfast menu (at no extra chaege). The view from the rooftop restaurant is great.
Stayed 1 night in Apr 2019

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Good value. Great restaurant.
Brilliant location, right by the funicular. The current building is beautiful and very interesting, cut out of the hillside and joining two former houses together. The rooftop restaurant is perfect with stunning views but take a jacket as the wind from the Pacific can be chilly and some rooms are in deep shade. The reception staff were very welcoming and friendly and put us in touch with an excellent walking tour by two local history enthusiasts who did the whole thing in period costume!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the top of the vernacular right in the heart it.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

My husband and I stayed four nights at the Fauna hotel while exploring Valparaiso. I considered many other options and was extremely happy I selected Fauna. The location is perfect, the hotel is charming and comfortable and the staff is friendly and helpful. The rooftop restaurant has stunning views and is a wonderful place to be for breakfast or anytime for drinks or a meal. We enjoyed our time in Valp and staying at the Fauna made it even more special. Highly recommend the Fauna!
Stayed 4 nights in Mar 2019

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bar and restaurant in the best area.
The staff are very friendly and helpful. The restaurant/bar is the highlight with great views, food and reasonably priced drinks. Although the standard rooms are modern and comfortable they are very small and basic - no wardrobe/shelves for clothes, no tea/coffee facilities, no fridge. Although we enjoyed our stay and thought the staff were amazing, we thought the rooms were very basic for the price.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Fauna Hotel. The rooms and decor are super cool, amazing views, ideal location, and great restaurant upstairs. The staff were also very helpful with suggestions and lending us socket converters.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Valparaíso
We enjoyed our stay. The hotel was in a great location to enjoy Valparaíso. The restaurant was also very good with great views.
Stayed 1 night in Feb 2019

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location but noisy area on the weekends.
We stayed at Fauna for one night only on a Saturday because we had had lunch there in the past and really liked the feel of the place. The service, especially the staff at the restaurant and reception are incredibly friendly and welcoming! The rooms are spacious and modern but they don't have a TV. The only problem is that if you are looking for a good night's sleep you will not find it here as it is in the middle of one of the most popular areas of Valparaiso, surrounded by bars and restaurants with loud music until 5 AM, especially on Fri and Sat night. We didn't mind as we were out late and brought earplugs! Maybe from Mon-Thu it is better. The actual hotel is good value for money and has a brilliant breakfast!! I would recommend but the noise is something people should be aware of. It is part of the charm of the city, though.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel in a perfect location. Breakfast was poor but everything else was amazing - the view, stepping out into one of the best parts of Valpo, the superb shower... everything!
Stayed 2 nights in Jan 2019

10/10 Excellent

Noni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fun, welcoming location
Hotel staff; Iris, Nicolas and Diego were wonderful, welcoming, and very helpful. Great location, fun atmosphere. This hotel is not for those looking for a quiet peaceful location; stay here to be close to restaurants and nightlife.
Stayed 2 nights in Dec 2018