Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Needs renovation

Posted Aug 22, 2016
Great location, old building, dirty and small room
4 out of 5
by Eduardo from Santiago, Chile

Buen Hotel

Posted Jun 4, 2016 on Hotels
Muy buena experiencia, hotel boutique y muy bien mantenido
3 out of 5
by Edward from Walnut Creek, CA

Older than pics show

Posted May 15, 2016 on Hotels
Hotel is older and in less repair than its photos show. The stairway to our room was very steep with very narrow stair treads. Room was just OK. Neighborhood and patio made the stay.
1 out of 5
by jaime

This traveler left a rating score only Posted May 14, 2016 on Hotels
4 out of 5
by daniel

This traveler left a rating score only Posted May 9, 2016 on Hotels
5 out of 5
by A verified traveler

Historic building at heart of historic Valparaiso

Posted Apr 17, 2016
Pros: Historic building, great location, very friendly and helpful staff at reception.
Cons: For some guests the age of the building and wooden stairways with no elevator might be a problem. But we considered this part of the character.
Location: Best location. Right at the top of the historic Concepcion funicular. Really good restaurants, cafes, shops and walking all nearby.
We loved this hotel - a beautiful restored historic building located within walking distance of the best of everything that historic Valparaiso has to offer. The interior is stunning - original wooden floors, ceilings etc. Includes a rooftop terrace where we relaxed in the late afternoon/evening. I particularly want to comment on our experience with reception staff. They were super friendly and helpful - during check-in, and assisting with advice and organising cars and taxis for day trips and to the airport.
Comment from Hotel Management
May 7, 2016 by Cinthya V., Hotel Management
thanks for your comments , most of our passengers appreciate our concern for historical preservation of the house , unfortunately for some of them for health is a problem with the stairs. We hope your visit on your next travel to valparaiso
5 out of 5
by Alessandra from Curitiba

nota 10

Posted Apr 14, 2016 on Hotels
Adoramos tudo, não tem defeito pra contar
Comment from Hotel Management
Jul 9, 2016
Gracias por su comentario! los esperamos en un proximo viaje a Valparaiso
5 out of 5
by Mohammad from Jacksonville Florida

Wonderful

Posted Apr 1, 2016 on Hotels
It's a nice stay Old building w lots of characters But no elevator and steep steps Not great for older guests
Comment from Hotel Management
May 7, 2016
Thank you for your comment , unfortunately for being a world heritage house can not be modified in its structure in order to install elevators. We hope to visit us on your next trip to Valparaiso
4 out of 5
by Louise from San Francisco Bay Area

Valparaiso Gem

Posted Mar 31, 2016 on Hotels
The hotel is in a great location just at the top of the lift. The wood doors are lovely, high ceilings, great staff. The bathroom is cramped but ok. No phone in room and no elevator and many stairs, but it the staff can help. Many little restaurants and shops close by. Liked the Belles Arts Museum with art collected by the same man who owned this hotel. Just 7 blocks away.
Comment from Hotel Management
May 7, 2016
Thank you for your comment , unfortunately for being a world heritage can not be modified in its structure in order to install elevators house but we are here to help you and make your stay more comfortable. We hope to visit us on your next trip to Valparaiso
5 out of 5
by Tamara from Santiago

El staff muy amable y el hotel precioso

Posted Mar 29, 2016 on Hotels
Excelente atención, el staff fue súper atento en todo momento. La ubicación del hotel es perfecta, tuve una hermosa vista desde mi habitación y desde la terraza. El desayuno muy variado y todo fresco y delicioso!!! Todo el tiempo están preocupados de ofrecerte lo que necesites. Quiero destacar la atención y calidez de Carmen, yo estaba con mi bebé y se preocuparon de que estuviéramos muy cómodos. Realmente volveremos, gracias a Guillemo y Danilo en recepción... Muy amables!!!
Comment from Hotel Management
May 7, 2016
Gracias por sus comentarios, el objetivo nuestro es tener una atencion familiar y cariñosa con nuestros pasajeros, ojala nos visiten nuevamente en su próximo viaje a Valparaiso! Saludos