Ratings based on 179 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lima, Peru

An old mansion facing the Pacific

Posted Mar 27, 2017
Pros: The sights and the style of the building
Cons: A better service to the customers.
Location: It is fine to walk down the stairs to go downtown. The boat ride at the port is a must.
Staying at the Gervasoni is an opportunity to live the experience of a writer from the Nineteenth Century. The location is magnificaent with a stunning and poetic view of the Valparaiso Bay. One may think about Melville's novels, Flora Tristan's voyage from Bordeaux, many vessels from England going north to San Francisco 150 years ago. From the comfort point of view the hotel is only fair, but it's worth the stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent location with lots of character

Posted Feb 27, 2017
Very helpful staff. Charming traditional building in heart of UNESCO area. Could do with some investment
3 out of 5
Recommended
for Everyone
by A verified traveler

They don't have A/C.

Posted Feb 23, 2017 on Orbitz
I booked this hotel because it had good reviews and offered air conditioning. My husband sleeps warm and needs to have a cool room. When we checked in we were told the A/C was broken, however there was no unit in the room. When we asked the gentleman at the front desk, he said it's cool at night. We asked for him to call the manager and he did only to tell us that she said only 3 rooms have A/C but none worked well. Overall the hotel was clean and in a good location, but don't advertise what you don't have. Also, why is your manager not there at 5pm?
4 out of 5
Recommended
for Families
by A verified traveler from Greenbrae, CA

Grand old hotel in a bohemian neighborhood

Posted Feb 20, 2017
Pros: Location, old-style character, breakfast buffet, evening drinks & tapas, "welcome drink," very helpful staff, near funiculars.
Cons: Plumbing is adequate but could be better. One night was 'bongo night' nearby interrupting sleep at 3am. Not sure what hotel can do. :(
Location: The happening/hipster place for Valparaiso. Restaurants and artists galore. May need to walk up-and-down steps from place-to-place.
The hotel (and the neighborhood) appears to be transitioning from an old to a bohemian type of neighborhood. Area is chock full of excellent restaurants, viewing areas, artist shops and galleries, and accessible by funiculars! Definitely the area to stay in Valparaiso. The hotel itself while is well placed and is a bit worn but that can be its charm or its deficiency--depending on your point-of-view. Breakfast buffet is more than adequate, evening drinks and tapas also very good and convenient if you don't feel like venturing out. The Pasta e Vino restaurant is in the same building of the hotel, read great reviews but didn't try it. Other great restaurants are within easy walking distance. We had to get the right combo of internet network and password before getting success--need patience for this. Staff is overall very courteous (like much of South America) and they will try to help you in most regards. Overall recommended but don't expect a new (say) Hilton hotel with all modern conveniences.
Comment from Hotel Management
Feb 22, 2017 by Hotel Gervasoni, Hotel Management
Dear Maurice: We are glad that you enjoy your stay. thanks for the comments, we work every day to give a good service. We hope to see you again. Regards
5 out of 5
by edwin

Great weekend getaway..

Posted Feb 10, 2017 on Hotels
Great hotel, the House was wonderful, we had to wait for the room, but the hotel staff made it acceptable by offering a welcome drink. Room was great great views and romantic.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Edwin: We are glad that you enojy your stay. Thank you for your comments. We hope to see you again. Regards Hotel Gervasoni
5 out of 5
by keith

Posted Jan 22, 2017 on Hotels
excelent
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Keith: We are glad that you enojy your stay. Thank you for your comments. We hope to see you again. Regards
4 out of 5
by A verified traveler

Authentic & Rustic

Posted Jan 21, 2017 on Hotels
Great location & beautiful building. Room clean. Excellent service & good breakfast but go early before food runs out. But halls & furniture dusty & dirty. Chandeliers all needed to be cleaned. Bed old, throw pillows on bed needed to be cleaned. Not generous with asking for ice.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Dear Edwin: We are glad that you enojy your stay. Thank you for your comments, we will work in all the details. We hope to see you again. Regards
5 out of 5
by A verified traveler from Regins

Old but good

Posted Dec 21, 2016 on Hotels
I loved the stay. small rooms but it's expected for a concerted mansion. very old and great views.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Right in the middle of the old town

Posted Nov 11, 2016
Pros: A hotel with character
Cons: signage - name of Hotel and directions to Reception
Great Location and a young multilingual staff who are very helpful
2 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
terrible property management, more concentrated on comments than on management of property. description of room far away from reality. Service and cleaness very poor