Dear John, we appreciate your comment and evaluation of our service. The opinion of our guests is essential for us, so we take all opinions into consideration.

Estimada Isabel,Lamentamos que haya tenido una mala experiencia en su última visita a nuestro hotel. Por favor podría explayarse en las razones en las que fallamos en entregar un buen servicio para que podamos tomar nota y mejorar nuestra atención.

Estimada Carolina,Mil gracias por su preferencia y por su tiempo en compartir sus comentarios. lamentamos no haber cumplido con sus expectativas y le aseguramos tomaremos las medidas necesarias para mejorar ese aspecto,Esperamos tener el gusto de tenerla pronto nuevamente con nositros.atentamente,Angelica PümpinSub-Gerente Hotel

Thank you for your hearthwarming review. We will make sure to keep up with the good work and our quality standars. We will also let José Miguel know about the excellent service he provided and how it improved your experience.

Estimado Miguel,agradecemos su preferencia y su tiempo en dejar su puntuacion. Esperamos tener el gusto de recibirlo pronto nuevamente. Cordialmente,Angelica PümpinSub-Gerente Hotel

Dear Eduardo,Thank you for taking the time to write a review. We are sorry to hear that your stay was less than satisfying due to different inconveniences at that time. That is certainly not the kind of experience we would like our valued guests to have. Please accept our sincerest apology for any inconvenience it has caused. Your feedback is greatly appreciated and will be use to fine tune our improvement programs.and ensure that situations like this won't happen again. We hope for another opportunity to make a more favorable impression in the future.Sincerely,Angelica PümpinSub-Gerente Hotel

Dear Dan,Thank you for posting a review. We are saddened to hear that we fell short of your expectation due to the room service you received at that time so as by the support given by the staff. Certainly, this is not the kind of experience we would want you to have and we do apologize for any inconvenience this may have caused you. Know that your voice has been heard and this will be taken for further improvement. It is our hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience in the future.Sincerely,Angelica PümpinSub-Gerente Hotel

Thank you for taking the time to write your review. We are glad to know that you were pleased with the location of the hotel. Our team is working hard to make sure that our guests are comfortable and are receiving our best service. On the other hand, we noticed that you gave us a 2-star rating. Should you wish to change it into a 5-star rating, you may do so. We would love to welcome you again on your future trip that will bring you back here.

Dear Eduardo, Thank you for taking the time to share your experience at our Hotel. Our main goal is to give memorable moments to our guests, and we regret that we did not exceed your expectations in this opportunity, we assure that we will take the necessary corrective actions and keep improving our service. On behalf of our entire staff, we thank you for your preference and we really hope to have you back and will make our best effort to meet or exceed your expectations! Kind regards, Angelica Pûmpin Sub-Gerente Hotel

Dear Markus, Thank you for taking the time to rate our hotel. We apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future. Sincerely, Angelica Pùmpin Sub-Gerente Hotel

Dear Carlos. Thank you for taking the time to write a review. We are sorry to hear that your stay was less than satisfying due to different inconveniences at that time. That is certainly not the kind of experience we would like our valued guests to have. Please accept our sincerest apology for any inconvenience it has caused. Your feedback is greatly appreciated and help us to improve our service to ensure that situations like this won't happen again. We hope for another opportunity to make a more favorable impression in the future. Kind regards Angelica Pûmpin Sub-Gerente Hotel

Dear Maria, Thank you for taking the time to share your experience at our Hotel. Our main goal is to give memorable moments to our guests, and we regret that we did not exceed your expectations in this opportunity, we assure that we will take the necessary corrective actions and keep improving our service. On behalf of our entire staff, we thank you for your preference and we really hope to have you back and will make our best effort to meet or exceed your expectations! Kind regards, Angelica Pûmpin Sub-Gerente Hotel

Dear Mr. Byung, Thank you for taking the time to share your experience at our Hotel. Our main goal is to give memorable moments to our guests, and we regret that we did not exceed your expectations in this opportunity, we assure that we will take the necessary corrective actions and keep improving our service. On behalf of our entire staff, we thank you for your preference and we really hope to have you back and will make our best effort to meet or exceed your expectations! Best reards Angelica Pûmpin General Maager Assistat

Dear guest, Many thanks for taking time to write a review, your comments are of utmost importance to us. It is a delight to hear that you were pleased with our staff and view in your room. I will share your comments with Gloria. One of our most important job at this time is to make our guest feel safe. We hope to have the pleasure to have you back when your travels bring you to the area. Sincerely, Angelica Pûmpin Manager on Duty

Dear guest, Many thanks for taking time to write a review. We are glad you enjoyed your stay, on the other hand we are pleased to inform you that we already started with the remodelation of our standard rooms. We hope to have the pleasure to have you back when your trips will bring you to the area again. Sincerely, Angelica Pûmpin General Manager Assistant

Dear guest, Many thanks for taking time to write a review. We are glad you enjoyed our Swimpool. We do what we can to ensure guests are comfortable and satisfied and we're sorry if we fell short of any expectations. Your feedback is of utmost importance to us and we will be sure to use it to help us in the further improvements of our hotel and services. We hope that when you come back to the area, you'll give us another chance to exceed your expectations. Sincerely, Angelica Pûmpin General Manager Assistant

Dear guest, Thank you for taking time to write a review. We apologize for the inconvenience caused by the shortage of service during your visit. Certainly this is not the type of experience we would like our guests to have. Your feedback is greatly appreciated and will be forwarded to the different area managers to ensure that situations like this won't happen again. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay. Sincerely, Angelica Pûmpin General Manager Assistant

Dear guest, Many thanks for taking time to write a review. we are glad you enjoyed your stay and hope to have you back when your travels will bring you to the area again. Sncerely, Angelica ûmpin General Manager Assistant

Dear guest, Thank you for taking time to write a review. We're glad you appreciated our restaurant and location. On the other hand, we're sad that our lockers in the SPA are not that private as they have to be, so as we well took note of your suggestion about swimming cups. We understand how important your privacy is and we see that it affected your overall experience. We do what we can to ensure guests are comfortable and satisfied and we're sorry if we fell short of any expectations. Your feedback is of utmost importance to us and we will be sure to use it to help us in the further improvements of our hotel and services. We hope that when you come back to the area, you'll give us another chance to exceed your expectation. Sincerely Angelica Pûmpin General Manager Assistant

Dear Matias, Many thanks for taking time to write a review, your feedback is of utmost importance to us. We are glad you enjoyed your stay and hope to have you back soon. Best regards Angelica Pümpin General Manager Assistant