Only nice at first glance
Posted Jan 22, 2013
We requested an early checkin because we arrived on a cruise ship at 5 am. When we came to the hotel, they could not even find our reservation...
The staff speaks only Spanish which made everything very complicated (they cannot even call you a taxi). They do not have town maps or any other information.
The internet was down almost the whole time of our stay (WiFi was however available) which was not fixed. No adaptors (apart from an Argentinian one which of course does not go into the Chilean socket). No cable TV (missed the football finals).
Small breakfast: thin coffee (even for US standards), one slice of toast per person, juice and a small yoghurt.
Harbor view room very nice, but no "real" walls, just wood so that you can hear everything from the neighboring rooms. Bed very soft, bathroom adjusted to the height of children (clean though).
Leading to the rooms are metal stairs on which you hear every step (very loud).
On the pro side: location, nice lobby.