Property amenity

Reviews of Zero Hotel

4 out of 5
Zero Hotel
Lautaro Rosas 343, Valparaiso, Valparaiso

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 95 reviews" "
Rating 8 - Good. 18 out of 95 reviews" "
Rating 6 - Okay. 2 out of 95 reviews" "
Rating 4 - Poor. 0 out of 95 reviews" "
Rating 2 - Terrible. 2 out of 95 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, Boulder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood
Stayed 3 nights in Feb 2024

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Zero was perfecto! We only had one night in Valparaiso and we wanted to be in the center of the artistic cultural area but close to lots of transportation to get around the area. Hotels had gorgeous gardens and sitting areas with epic views. It was intimate with fun and loveliness right outside the door. Room was pretty and very clean and also had incredible views. Highly recommend.
Stayed 1 night in Nov 2023
Response from Zerohotel on Dec 8, 2023
Thank you, Deborah, for your wonderful review on Expedia. We're thrilled to hear that Hotel Zero was perfect for your stay in Valparaiso, especially appreciating our location in the heart of the artistic and cultural area. It's great to know that our gardens, sitting areas, and the views from your room added to your experience. We're glad you found the room to your liking and cleanliness to be top-notch. Looking forward to welcoming you back for a longer stay next time!Best regards, Zerohotel Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Zerohotel on Dec 8, 2023
Thank you, John, for the perfect score on Hoteles.com. We're delighted that you had such a positive experience at Zerohotel. If there's anything specific you enjoyed or any feedback you'd like to share, we'd love to hear it. Looking forward to your next visit!Best regards, Zerohotel Team

10/10 Excellent

Csaba

Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised.
Overall, this is simply not a four star hotel. Service was almost non existent, rooms were dated, old and due for an update, sheets had holes or were fraying. Breakfast was inedible. I have stayed at nicer Pensions in Europe. I think Hotels.com needs to update the listing for this hotel.to no more than a two star. There is also no restaurant on site, only an honor bar.
Stayed 3 nights in Mar 2023
Response from Felipe C. on Mar 23, 2023
Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not have a positive experience during your recent stay. However, we do have some concerns about the validity of your review.We take pride in providing exceptional service and comfortable accommodations to our guests, and the vast majority of our guests leave satisfied and happy. We find it surprising that your experience was so negative, and we are unable to identify any specific issues based on the feedback you have provided.We would be happy to discuss your concerns further and address any issues you may have had, but we ask that you provide us with more specific details about your stay.

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2023
Response from Felipe C. on Mar 23, 2023
Thank you for your wonderful review!

10/10 Excellent

Clara Maria

Stayed 1 night in Jan 2023
Response from Felipe C. on Mar 23, 2023
Thank you for the 5-star rating! We are so glad that you enjoyed your stay with us.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location on Cerro Alegre
Response from Felipe C. on Mar 23, 2023
We are honored to have received such a positive review from you. Thank you for your kind words!

10/10 Excellent

Cristian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel en la zona turística de Valparaíso
Excelente hotel, muy bien ubicado en la zona turistica del cerro Alegre en Valparaíso. Muy buena atención del personal, piezas cómodas y rico desayuno. Totalmente recomendable.
Stayed 1 night in Jan 2023
Response from Felipe C. on Mar 23, 2023
¡Muchas gracias por tu excelente reseña! Nos alegra saber que disfrutaste de tu estadía con nosotros y que nuestro hotel cumplió con todas tus expectativas. Esperamos recibirte pronto nuevamente. ¡Y gracias por recomendarnos!

10/10 Excellent

Georges

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very nice hotel and rooms, very quiet and superb view. Access by car difficult as in most places in Valparaiso,
Stayed 3 nights in Dec 2022
Response from Felipe C. on Mar 23, 2023
Your feedback is incredibly valuable to us. Thank you for choosing our hotel and for sharing your experience with others.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hillside hotel with a view
Splendid hotel with a magnificent harbor view and friendly service!! Truly delightful.
Stayed 1 night in Dec 2022
Response from Felipe C. on Mar 23, 2023
We are delighted to hear that we exceeded your expectations. Thank you for the 5-star rating and for recommending us to others!

8/10 Good

Timothy

Stayed 1 night in Apr 2022

10/10 Excellent

Peder Holk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

FrankCarmel, New York City, New York 10065-6987 U.S.A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was extremely courteous and helpful to me, and made me feel very comfortable. I really appreciated the staff's attention. My experience was first-rate at Zero Hotel and look forward to returning there next year for a longer stay. Frank Carmel
Stayed 2 nights in Sep 2019
Response from Rodrigo on Oct 8, 2019
Dear Frank, Thank you very much for your review. We hope to see you soon again. Best Regards, Zero Hotel Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique view and environment ------------------------------------------------------------
Stayed 1 night in Jul 2019
Response from Rodrigo ZeroHotel on Aug 28, 2019
Dear Guest, Thank you for your review. We hope to see you again soon. Best Regards, ZeroHotel Team

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Valparaiso!
This is a perfect hotel for Valparaiso - small, quaint and unique - just like the city! It's a great location for walking and exploring. Breakfast was individually prepared and outstanding. The welcome and the service could not have been better or more personal. I really enjoyed my time here and Valparaiso was an unexpected delight in its own funky way. I can't wait to come back!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely small hotel in a great location. Good views of the harbour. Staff were very helpful and attentive and room was kept clean and tidy. We stayed 3 nights and the restaurant was closed for the first two. We ate on the last night and the food was delicious.
Stayed 3 nights in Mar 2019

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views; friendly staff, great spot; NO AC
We enjoyed two nights at the Zero Hotel during a short visit to Valparaiso. The hotel is in an "artsy" part of town peppered with hidden stairways, lots of murals, great restaurants, artisan shops, and friendly people. The people who manned the desk were always lovely and helpful. The breakfasts were delicious and filling. I would say that the one negative is that the rooms do NOT have air conditioning. If you sleep with the windows open, you are kept awake by the outside noises including screeching birds, traffic, and people yelling/talking.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
This small hotel was very well run. There was always someone at the door who spoke excellent English and could provide recommendations on restaurants and activities. The patio was lovely---great views, more pleasant in the morning when it was in the sun than in the late afternoon. Our room didn't have a view but was still very nice. Amazing bathroom with large tub too. As a sweet touch, they leave a truffle and bottle of water in the evening when they turndown the beds. Would definitely come back here.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaport historic area.
Comfortable and quiet, all remodeled and refinished, very comfortable stay and breakfast included.
Stayed 2 nights in Apr 2018

10/10 Excellent

Felipe, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, well-appointed hotel near interesting sights
Zero Hotel has a homey, cozy atmosphere, decorated with simplicity, functional and comfortable. Comfortable bed and plentiful hot water shower. Delicious breakfast and very attentive staff make the stay a relaxed, worry-free experience. Rooms 7 and 8 face east have a great view to the port, Viña del Mar and on a clear day you can even see Aconcagua!
Stayed 1 night in Mar 2018

10/10 Excellent

K, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel, great location, relaxing terrace
Zero Hotel is a great find, up the winding hill from the flats of Valparaiso on a lovely street flush with a small market on the corner, shops and restaurants on the street as well. Best advice we could offer if arriving by car is to pay for parking. It's not included (or wasn't for us) but well worth it. There was no parking available on the street. Lovely old hotel (a little creaky), be aware that it's got a staircase up to the 2nd floor. Staff couldn't have been kinder or more helpful with great advice about where to go and what to do. Breakfast is tasty and filling, and the cooks are more than willing to prepare just about whatever kind of eggs/french toast you'd like. We didn't eat in the restaurant for dinner but it smelled wonderful. It was lovely after a day trekking up and down hills to return to the hotel and sit on the terrace and look out over the city and port below. We stayed quite happily for a long weekend.
Stayed 3 nights in Mar 2018

10/10 Excellent

Maggie , Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel
Love this small hotel in Valparaiso. A little bit removed from the noice. Nice terrace and a beautiful view.
Stayed 1 night in Mar 2018
Response from Rodrigo on Mar 13, 2018
Dear Maggie, Thank you for your lovely report. We hope to see you again soon. Best Regards, ZeroHotel Team

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Janet, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming with perfect location!
This property is perfectly situated and an incredible hidden respite, complete with flowers and gardens. The views from our room were spectacular. This is a very small intimate property, and the staff were excellent and helpful. You are just steps away from walking the incredible streets of the neighborhood, full of creative street art and murals. Can't wait to return!
 Hi ceilings, comfortable beds, a peaceful haven
Clean and spacious
Peace private patio
in every color- everywhere!

10/10 Excellent

Meera, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic find in Valparaiso!
This is a beautiful boutique hotel. We were so happy to settle in after days of "roughing it" in Patagonia. The rooms are large with extremely high ceilings. They feel really light and airy. Location is perfect for exploring the nicest areas of Valparaiso. Very nice/helpful hotel staff. Would definitely return!

8/10 Good

Brian, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay
We really enjoyed our stay here at Zero Hotel. We booked it last minute so we got a really good rate. The rooms were really nice, a lot of character and a really good view. I don't know why this hotel isn't rated higher? Perhaps it is the price relative to what you get. The breakfast was somewhat lacking with buffet service, but not bad. I would recommend this hotel and would stay here again.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Near Perfect Small Hotel in a Perfect Location
I was lucky enough to be checking in on a Sunday in the October off season and got a free upgrade to a great ocean view room. Those without view rooms should take advantage of the three level garden and its great views. The location of the hotel is nearly perfect with many great restaurants nearby and a huge amount of great street art nearby. The staff was great and had excellent English language skills. The breakfast the hotel proved was rather good. A near perfect hotel for a pre or post cruise stay. The hotel had multiple WiFi routers so internet speeds seemed excellent everywhere. Creaky floor boards were the only problem with this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the most attractive cities views
Great please to stay in valparaiso, we had a wonderful time.

10/10 Excellent

Heather, Kirkwood, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 1890 wooden town home turned hotel
Located very centrally in the UNESCO protected portion of Valparaiso, this hotel is charmingly attractive in an historic way. The views from our two great big windows gave us a gorgeous panorama of the city and port. The building is old and yet graciously kept. The staff is extremely helpful and kind. Breakfast in the glassed in room with a view was terrific and service was very attentive. We loved how we could walk to so many of the sites we wanted to visit in Valparaiso although the city is very vertical and walking requires some steep hill climbing. There are some beautiful outdoor decks with lovely gardens terraced which we visited but did not linger in due to the cold marine layer that had settled on the city. On a sunny day, they would be excellent spots to rest.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Concierge "Rex" is awesome!
The Concierge "Rex" is awesome, the hotel is in a great location and the room was very comfortable. Thank YOU!

10/10 Excellent

Sam, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Val Paraiso
Our room was not huge, but very well accommodated. Very tall ceilings, beautiful floors and furnishings, and wonderful linens. The terraces outside were serene and filled with flowers, and the breakfast was delicious and substantial. The best part, though, was the attentive and friendly service of the staff. We only wish we could have stayed longer in Val Paraiso!

10/10 Excellent

Robert G, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A splendid hotel, full of character. Very obliging staff, excellent breakfast, well stocked Honesty Bar, and heavenly garden, with panoramic views. I would not hesitate to recommend to anyone going to Valparaiso.

8/10 Good

Graham, High Wycombe UK

Liked: Cleanliness, staff & service, room comfort
Lovely Historic Building
A warm welcome and drinks in the beautiful terraced garden in the morning sunshine helped us to forget the miseries of the long flight. The hotel is in a pleasant and convenient location for the tourist attractions and great and inexpensive local restaurants. Our very pleasant room was no 1 on the ground floor complete with a high ceiling, comfortable bed plenty of space and a good bathroom. The polished wood floors look great but can creak a bit so pay the extra money and have a room facing the sea and on the top floor if you are able. Breakfast is very good too, the honesty bar works well, the Wi-Fi works fine too and the reception team helpfully make bookings for restaurants for dinner etc. We will stay at the Zerohotel again on our next visit to this unusual and historic city.

10/10 Excellent

Sylvia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views of the harbor/central location
We had a fantastic time at Hotel Zero and can highly recommend it not only for the wonderful service, the views but it is the best location in the city for sightseeing. The staff were all exceptionally helpful.

10/10 Excellent

suzanne, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would definitely stay here again
Although their was a minor issue with water in the upstairs rooms, staff worked hard to fix it even bringing us a 6 liter bottle of water and giving us a discount on one day due to our inconvenience. Rex was great and helped us with directions and etc. .

10/10 Excellent

Laura, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel, Stay and City!
We were welcomed from the moment we walked in the door. Friendly and helpful staff, beautiful setting and great service. Really nice breakfast and love the "honor bar" system. Really made you feel at home. Would highly recommend to anyone traveling to Valparaiso.

10/10 Excellent

Paulina, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but they need to fid the heating
The hotel it is lovely, the Lady Manager was very nice with us once we checked in late night, only thing they should advise is that the hotel do not have parking lot... so you have to find yourself a place to park in Valparaiso, which is not easy.... About the room has space enough, very warm once we arrived but in the middle of the night I am not sure if they tunr off the heating or was a room problem? Very cold at night... They should fix the heating .... Cheers

8/10 Good

P. Meller, White Plains

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
. Dangerous City
The hotel was fine Hotel manager recommended a walking tour guide . Guide nor hotel advised us to leave all valuables at the hotel and guide took us to a bad area. We were mugged at gun point. Both hotel and guide showed extremely poor judgement. Additionally, haven't heard from hotel management re. an apology or to find. Out how we are doing. Would definitely not recommend Valparaiso as a destination.

10/10 Excellent

Kate, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Neighborhood close to lots of great stuff
We loved this place! The garden in the back is a wonderful place to read a book or enjoy a glass of wine. Beautiful views and a great staff. We'd had many an uncomfortable bed on this trip but these were amazing and a wonderful way to end our trip! We'd definitely go back!

2/10 Terrible

Jean, Vancouver

Liked: Cleanliness
Disliked: Room comfort
The information provided is inaccurate. NOT all rooms face the street or the ocean. Room #6 faces an ugly rusty wall with no view of either the street or the ocean as advertised. The price is outrageous for such a poor room, and the price for this room should be significantly lower. Be careful when you book to make sure what the room faces.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Shuttle from airport & check in efficient Staff friendly & with good english

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Really cool place. Great helpful staff. We had a wonderful stay and hope to come back again.

10/10 Excellent

Seth & Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great Location. Great Staff.
Zero Hotel is in a perfect location and everything is easy walking distance. The rooms are very clean and the bathrooms are modern. The rooms with a view of the ocean are fantastic. Most importantly, the staff was fantastic. English speaking and always eager to help point us in the right direction and offer us suggestions - whether it be for dining, beaches, tour options, etc. I would highly recommend this hotel to all!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for couples trip
Excellent service. The people there were very nice. Great views. The hotel has a pool, but it was too cold to use over the Christmas holiday. Serve yourself honor bar with wines and beers were a big hit. They will also help you park your car across the street for overnight parking. We would definitely go back.

8/10 Good

Eliane, Bethesda, MD, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced charm in old Valparaiso
Located in a heritage house, in a picturesque neighborhood, renovated in a minimalist style, the Zero Hotel has a lot of charm and a wonderful garden, lush with tropical plantings, with a view of the famous harbor and bay of Valparaiso. However, it rained during our stay, keeping us out of the garden (the best feature of the property) and the only public room, the winter garden, was under repair and so equally unavailable. So we were restricted to our own room which seemed somewhat under-decorated and lacking a comfortable reading chair. The staff was pleasant and helpful, but we still felt the room was way overpriced.