In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews of Howard Johnson by Wyndham Galloway Atlantic City Area

3 out of 5
Howard Johnson by Wyndham Galloway Atlantic City Area
224 East White Horse Pike, Absecon, NJ

Reviews

6.4
Rating 10 - Excellent. 259 out of 1003 reviews" "
Rating 8 - Good. 233 out of 1003 reviews" "
Rating 6 - Okay. 162 out of 1003 reviews" "
Rating 4 - Poor. 123 out of 1003 reviews" "
Rating 2 - Terrible. 226 out of 1003 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Britni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually enjoyed my time it was clean quiet and peaceful
Stayed 1 night in Apr 2024

2/10 Terrible

Julio

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a lot of fixing and updates the restroom, outdated, broken furniture, main entrance of the door frame, broken overall horrible
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Julio,We sincerely apologize for the issues you experienced during your stay. It's clear we missed the mark, and for that, we are truly sorry. Your feedback is incredibly valuable to us and we assure you that we will utilize it to improve our facilities and services. We hope to have another chance to provide you with the top-notch experience that our guests usually enjoy.Warm regards,Hotel Management

10/10 Excellent

Nicholas, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
people were partying all weekend slamming doors. Other than that the place was worth the money for sure.
Stayed 7 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear Nicholas,Thank you for choosing our hotel and for your positive review! We are thrilled to hear that you found value in your stay. We sincerely apologize for the inconvenience caused by the noise. Your feedback is valuable in helping us enhance our guest experience. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet,nice staff,very clean room and close to everything
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Stephen,Thank you for your glowing 5-star review! We're thrilled to hear that you appreciated our friendly staff, clean rooms, and convenient location. We strive to provide a peaceful environment for all our guests and your feedback confirms that we are on the right track. We look forward to welcoming you back soon.Warm regards,Hotel Management

2/10 Terrible

Jadir

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for my room to be thoroughly cleaned because my girlfriend is literally a cleaning boss & I wouldn’t want her to be doing any cleaning on her off day man we get to our room thought it was clean and good come to find out there was a cigarette bud behind the couch I called the lobby to tell them and they were not even in the least bit worried or even cared!!!! That was shocking then I asked for another room and never got it. I even paid for another reservation for a different room they said they were going to call me back when the room was ready which he said would be an hour or 2 and he would let me know it was 11am I never got a call or anything.. I ran around to do some arrands look at the time and it was 5pm no call. Trashiest hospitality ever and they laugh and joke about everything bad that you tell about the room what the hell is going on and over there!! I am calling the health department ASAP and see how they treat they’re paying customers after that!!!!!!!!!
Stayed 1 night in Apr 2024
Response from GM on Apr 5, 2024
Dear Jadir,We sincerely apologize for your recent experience and understand your concerns. It's evident that we fell short in providing the high-quality service we aim for. We appreciate your feedback as it helps us improve. Please be assured that we are taking your comments seriously and will address these issues promptly. We hope for an opportunity to better serve you in the future.Warm regards,Hotel Management

10/10 Excellent

solomon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a safe nice place to stay
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Dear Solomon,Thank you for your lovely review and 5-star rating. We're delighted to hear you enjoyed your stay at our hotel, finding it a safe and nice place. Your comfort and safety are our top priorities. We look forward to welcoming you back in the future for another wonderful experience.Warm regards,Hotel Management

2/10 Terrible

Jadir

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my gf checked in a room we reserved hours after I booked it , we get to the hotel checked in went back to the car her & i sitting there then there is a flash at the window it was the cops saying someone called for 2 suspicious ppl in the car
Response from GM on Apr 4, 2024
Dear Jadir,We sincerely apologize for the misunderstanding and any discomfort caused. We value the privacy and safety of our guests, and this incident seems to be an exception to our usual standards. We're addressing this to prevent such situations in the future. We hope you give us another chance to serve you better.Warm regards,Hotel Management

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service
Comfortable bed, spacious room. Bathroom was kind of dingy, and the smoke detector was disconnected when we got there. Overall, enjoyed our stay
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Ashley,We're thrilled you enjoyed our comfortable beds and spacious rooms at our hotel! We regret any inconvenience caused by the bathroom and smoke detector. Your feedback is invaluable and we're addressing these concerns to improve our guest experience. We look forward to welcoming you back soon for an even better stay.Warm regards,Hotel Management

6/10 Okay

Shawn

Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear Shawn,Thank you for taking the time to rate our hotel. We noticed you gave us a 3-star rating and we would love to hear more about your experience. Your feedback is crucial in our continuous efforts to improve our services. We are committed to making our guests' stay exceptional and we hope you will give us another opportunity to serve you better in the future. Warm regards,Hotel Management

10/10 Excellent

solomon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice I like it there
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Solomon,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. Your kind words are truly appreciated and we hope to have the pleasure of welcoming you back to our hotel in the near future. Your satisfaction is our highest motivation!Warm regards,Hotel Management

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Everything was actually great. Clean room, great staff. Did make aware that there was a leak in the roof ( due to heavy rains that day)
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Melissa,Thank you for your valuable feedback. We're delighted to hear you enjoyed our clean rooms and friendly staff. We regret the inconvenience caused by the leak and appreciate your understanding due to the heavy rains. We're addressing the issue to ensure it doesn't reoccur. We look forward to welcoming you back for an even better stay.Warm regards,Hotel Management

4/10 Poor

Vincent

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The sink was cracked the tub was cracked, the room was dirty the toilet paper holder was falling out of the wall. People next door were smoking weed and it stunk.
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Vincent,We're truly sorry to hear about your experience at our hotel. Your feedback is crucial to us and we assure you that we will look into the issues you've raised. We strive to provide a comfortable and enjoyable stay for our guests. We hope for another opportunity to exceed your expectations in the future.Warm regards,Hotel Management

8/10 Good

Vianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Vianca,Thank you for taking the time to rate our hotel. We are glad to see you had a positive experience. However, we are always striving to improve and we would love to hear any feedback you may have. We hope to welcome you back soon and make your next stay a full 5-star experience!Warm regards,Hotel Management

2/10 Terrible

Nea

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has mold on walls hot tubs look like they haven’t been cleaned in years
Stayed 3 nights in Mar 2024
Response from GM on Mar 18, 2024
Dear Nea,We're sincerely sorry to hear about your experience. Your feedback is incredibly important to us and we are taking immediate steps to address these issues. We're committed to offering a clean, comfortable environment for all our guests and we hope we can welcome you back in the future to show our improvements.Warm regards,Hotel Management

2/10 Terrible

LaShawnda

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear LaShawnda,We're sorry to see your 1-star rating. We're committed to providing our guests with an exceptional experience, and it seems we fell short during your stay. We'd appreciate if you could provide more details about your experience, so we can make improvements. Your feedback is valuable to us. Thank you.Warm regards,Hotel Management

8/10 Good

Abhijit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful. Liked the stay. Room as chosen.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Dear Abhijit,Thank you for your positive review and for choosing to stay with us. We are delighted to hear that our front desk staff provided helpful service and that you enjoyed your stay and the room. We are committed to providing our guests with a memorable experience. We look forward to welcoming you back in the future.Warm regards,Hotel Management

6/10 Okay

Sherry

Traveled with partner
Disliked: Staff & service
My boyfriend and I have stayed there several times and the person that checked us in wasn't friendly and I asked him if I could have a different room on the 2nd or 3rd floors because I really didn't want to be on the 1st floor and his response was no because they were still cleaning and I didn't check in until after 7PM. The room was clean but needed some repairs.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Dear Sherry,Thank you for your continued loyalty and for sharing your experience. We deeply regret that your stay did not entirely meet your expectations. Your feedback regarding the check-in process and room preference is crucial for our improvement. We are also taking note of your comments about the room condition. We hope that you will give us another chance to provide you with a superior experience on your next visit.Warm Regards,Hotel Management

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good spot.
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Dear Anita,Thank you for choosing our hotel and leaving such a positive review. We're thrilled to hear that our place is always a good spot for you. It's guests like you that make our job wonderful. We look forward to welcoming you back on your next visit.Warm regards,Hotel Management

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasure staying with them !
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Dear Anita,Thank you for your heartwarming review! We're thrilled to know that your stay with us has been consistently delightful. It's always a joy to have you and we look forward to making your future stays just as enjoyable, if not more. Your kind words are truly appreciated. See you soon!Warm regards,Hotel Management

6/10 Okay

Karina

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
Old guy at the front desk very rude
Stayed 3 nights in Feb 2024
Response from GM on Mar 2, 2024
Dear Karina,Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with our front desk staff. Please know that we value your comments and will use them to ensure we provide superior service to all guests in the future. We hope you'll give us another opportunity to exceed your expectations during your next visit.Warm regards,Hotel Management

6/10 Okay

Mikel

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean and quiet but the service was not as expected
Stayed 4 nights in Feb 2024
Response from GM on Feb 27, 2024
Dear Mikel,Thank you for sharing your experience with us. We're delighted to hear you enjoyed our clean, quiet rooms. However, we regret that our service didn't meet your expectations. Your feedback is invaluable and we're committed to improving in this area. We hope you'll give us another opportunity to serve you better in the future.Warm regards,Hotel Management

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice vary clesvĝ
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Michelle,Thank you for sharing your positive experience at our hotel. We're delighted to hear that you enjoyed your stay and found the room to your satisfaction. Your feedback is greatly appreciated and we look forward to providing you with the same level of comfort and cleanliness in your future stays. Thank you for choosing us and we hope to see you again soon!Warm regards,Hotel Management

8/10 Good

Michael

Liked: Cleanliness
Disliked: Amenities
The property itself is not lovely, but it's adequate and the staff keeps it clean enough. The restaurant is GREAT if you like Indian food, and I do! A major quality of life issue for me is access to plenty of hot coffee in the morning and you're NOT going to get that here. In your room, you get a little coffee pot with one bag of regular coffee (and one decaf, plus some black tea bags) and NO filters to brew the coffee, NO creamers to lighten the coffee (a moot point, since you get no coffee filters) They have some limited coffee available in the lobby -- I was able to get one small cup of coffee on Saturday morning, but the coffee was all gone Sunday morning at 8:15 am. If you want creature comforts, bring them yourself.
Stayed 2 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Michael,Thank you for your feedback and for appreciating our restaurant's Indian food. We're sorry to hear about the coffee situation and we understand how important a good cup of coffee can be. We are continuously working on improving our amenities and your comments are valuable in this process. We hope to welcome you back soon with enhanced in-room coffee facilities.Warm regards,Hotel Management

8/10 Good

Jennifer

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast only Coffee and granola bar, cleaning service is done after three days of stay. Dennys is close by. Room was clean and spacious has single person couch and table with two chairs. Beds were comfortable. Close to the event attended. Refrigerator did not work. Could use update in room appliance.
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Jennifer,Thank you for your valuable feedback. We're delighted to hear you appreciated our clean, spacious rooms and comfortable beds. We've noted your comments on updating our appliances and the breakfast offerings. We strive to improve our services and your suggestions are integral to that process. We hope to welcome you back to our hotel in the future.Warm regards,Hotel Management

8/10 Good

Jesenia

Traveled with partner
Liked: Staff & service
It was a little on the outdated side but our room was clean. Check in was easy and the staff was friendly. Can't really give it a better rating because it was only a 1 night stay.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Jesenia, Thank you for choosing our hotel and for your honest feedback. We're glad to hear that you found our staff friendly and check-in process smooth. Your feedback about the decor is noted and will be considered in future updates. We hope to welcome you back for a longer stay so we can truly showcase what we have to offer.

4/10 Poor

Melissa

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Melissa,Thank you for your rating. We regret to see that your experience didn't meet your expectations. As we strive to provide all our guests with an enjoyable stay, we'd appreciate it if you could share more details about your experience. Your feedback is important to us and will help us improve our services. We hope to have the opportunity to welcome you back for a more satisfying stay in the future.Best regards,Hotel Management

10/10 Excellent

Eduardlin

Business traveler
Liked: Amenities
Goo
Stayed 7 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear Eduardlin,Thank you for choosing our hotel and for your 5-star review. We are thrilled to hear that you had a good stay with us. We strive to provide our guests with warm, memorable experiences and your feedback is valuable in helping us achieve that. We look forward to welcoming you back soon.Warm regards,Hotel Management

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was nice and clean and check in and out was nice and easy. I enjoyed my stay and would definitely stay here again. I loved how affordable and accessible it is to the Casinos and outlets.
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear Kathryn,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our clean property, efficient check-in/out process, and strategic location. Your feedback serves as a great testament to our commitment to provide a wonderful experience. We sincerely look forward to welcoming you back on your next visit!Warm regards,Hotel Management

2/10 Terrible

Ray

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 10, 2024
Dear Ray,Thank you for your recent stay at our hotel. We value all feedback and strive to ensure every guest has a positive experience. We're sorry to hear that your stay fell short of expectations. If you could provide more details about your experience, we'd greatly appreciate it, as it will help us address any issues and improve our services. We hope to have the opportunity to welcome you back and provide a better experience.Warm regards,Hotel Management

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
TV’s not working. Heat was bad. Sheet had blood stains.
Stayed 1 night in Feb 2024
Response from GM on Feb 9, 2024
Dear Andrew,We deeply regret the inconvenience caused during your stay at our hotel. Your experience does not reflect the high standards we strive for. We've noted your concerns about the TV, heating, and bedding. We assure you that we are taking immediate action to address these issues. We hope to have another chance to provide you with a better experience.Warm regards,Hotel Management

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast
Stayed 3 nights in Jan 2024
Response from GM on Feb 8, 2024
Dear Janelle,Thank you for staying with us and taking the time to leave a review. We regret to learn that you missed our breakfast service. We're constantly working to improve our guest experiences and your feedback serves as an invaluable part. We hope to have another opportunity to serve you, perhaps with a delightful breakfast next time. Warm regards,Hotel Management

6/10 Okay

Tikia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The older guy at the front desk was rude. But other then that is was a good stay.
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Tikia,Thank you for your feedback. We're glad to hear you had a good stay. However, we're sorry to hear about your experience with a member of our front desk team. We strive for exceptional guest experiences, and we'll address your concerns to ensure better service in the future. We hope to welcome you back soon.

6/10 Okay

HENRY

Business traveler, Traveled with family
Stayed 3 nights in Jan 2024
Response from GM on Jan 23, 2024
Dear HENRY,Thank you for taking the time to share your feedback. We appreciate your rating and hope you had a comfortable stay. If there are specific areas where we can improve and enhance your experience, please feel free to share them with us. We strive for excellence and value your insights. We hope to welcome you back and provide an even better stay in the future.Warm regards,Hotel Management

2/10 Terrible

Domenic

Stayed 1 night in Jan 2024
Response from GM on Feb 10, 2024
Dear Domenic,Thank you for taking the time to rate your experience with us. We're sorry to hear that your stay didn't meet your expectations. Your feedback is important to us, and we'd love to learn more about your concerns to improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience.Warm regards,Hotel Management

10/10 Excellent

Britni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Dear Britni,Thank you for sharing your positive feedback on the cleanliness and quiet ambiance during your stay. We are delighted to hear that you found our facilities to meet your expectations. Your satisfaction is important to us, and we look forward to welcoming you again for another pleasant experience.Warm regards,Hotel Management

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
It was very nice and I will return in the future.
Stayed 2 nights in Jan 2024
Response from GM on Jan 15, 2024
Dear Sherry,We're delighted to hear that you had a very nice experience with us! Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future and ensuring your next stay is equally enjoyable. If there's anything specific you loved about your visit or any way we can further improve, feel free to share. Thank you for choosing us!Warm regards,Hotel Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, nice decor, clean & quite
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear John,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated the great room, nice decor, cleanliness, and the tranquility of our property. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Warm regards,Hotel Management

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Location is good. 20 min away from AC. There is an Indian restaurant next door and you’re not too far from a few wawas. Room was clean but they used too much bleach.
Stayed 1 night in Dec 2023
Response from GM on Jan 7, 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found our location convenient and the cleanliness of your room satisfactory. Your comments about the use of bleach will be shared with our housekeeping team to ensure a better balance in the future. We appreciate your input and hope to welcome you back for another positive experience.Best regards,Hotel Management

8/10 Good

Alethea

Stayed 3 nights in Dec 2023
Response from GM on Jan 21, 2024
Dear Alethea,Thank you for choosing to stay with us. We appreciate your positive rating, and we're thrilled to know you had a satisfactory experience. If there's anything specific you'd like us to improve or enhance for your next visit, please feel free to share your insights. We value your feedback and look forward to the opportunity of welcoming you back for an even better stay.Warm regards,Hotel Management

4/10 Poor

Rachel

Stayed 2 nights in Dec 2023
Response from GM on Jan 21, 2024
Dear Rachel,Thank you for taking the time to share your feedback. We value your opinion, and we're sorry to hear that your experience fell short of expectations. We would appreciate more details to better understand your concerns and improve our services. We hope to have the opportunity to enhance your experience in the future.Warm regards,Hotel Management

10/10 Excellent

Jasai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Jasai,Thank you for taking the time to rate your experience with us. We appreciate your perfect score and are thrilled to hear that your stay met your expectations. We look forward to the opportunity to welcome you back for another outstanding stay.Warm regards,Hotel Management

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was a great atmosphere
Stayed 1 night in Dec 2023
Response from GM on Dec 24, 2023
Dear Brian,Thank you for taking the time to share your feedback! We're delighted to hear that you had a great stay and enjoyed the atmosphere. We appreciate your patronage and look forward to welcoming you back in the future.Best Regards,Hotel Management

10/10 Excellent

Akira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Love the nice and quite stay
Stayed 3 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear Akira,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed a nice and quiet stay with us. Providing a peaceful environment is important to us, and we're pleased to know it contributed to your overall experience. We look forward to welcoming you back.

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and what I needed before the next day
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Rosa,We're thrilled to hear that your stay was quiet and met your needs. Providing a comfortable and peaceful experience is our priority. We appreciate your feedback and look forward to welcoming you again for another restful stay.Best regards,Hotel Management

8/10 Good

Olwen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Olwen,Thank you for choosing to stay with us and for taking the time to provide your rating. We're delighted to see that you had a positive experience during your visit. We look forward to welcoming you back for another enjoyable stay.

2/10 Terrible

Robin Renai

Stayed 1 night in Dec 2023
Response from GM on Dec 17, 2023
Dear Robin,We're sorry to see that your experience fell short of expectations. Your feedback is important to us, and we'd appreciate any additional details you can provide to help us address your concerns and enhance our service. We value your input and hope for the opportunity to make amends.

10/10 Excellent

Jasai

Stayed 1 night in Nov 2023
Response from GM on Dec 17, 2023
Dear Jasai,Thank you for choosing our hotel, and we appreciate your fantastic rating of 10/10! We're thrilled to hear that your experience was excellent. We look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night mid week. Check in was quick and painless. The room was clean and just as advertised. We had a jacuzzi tub, which we loved. The jets were loud and not very powerful so we didnt use them. Overall our experience was great and we will be going back.
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Dear Shannon,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're pleased to hear that check-in was efficient, the room met your expectations, and you enjoyed the jacuzzi tub. Your feedback is valuable, and we look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Britni

Traveled with partner
Liked: Amenities
I loved it
Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Dear Britni,Thank you for your kind words! We're thrilled to hear that you loved your experience with us. Providing a positive and enjoyable stay is our goal, and we're delighted that we could meet your expectations. We look forward to the pleasure of welcoming you back for another excellent stay.

4/10 Poor

Ivy

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Tub is too small for adult to use. Faucet is too old and hard to turn off. Hangers are rusted. Overall equipment in the hotels are old.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Ivy,Thank you for sharing your feedback with us. We appreciate your input and take all guest comments seriously. Our goal is to ensure a positive experience for all our guests, and we apologize if we fell short in any way. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.