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Reviews of Faraway Martha's Vineyard

3 out of 5
Faraway Martha's Vineyard
23 Kelly Street, Martha's Vineyard, Edgartown, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 922 reviews" "
Rating 8 - Good. 256 out of 922 reviews" "
Rating 6 - Okay. 69 out of 922 reviews" "
Rating 4 - Poor. 27 out of 922 reviews" "
Rating 2 - Terrible. 21 out of 922 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Rebecca - Hotel Manager on Dec 15, 2023
Thanks for the great review. We hope to be your home Faraway the next time you're in Edgartown!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view. P
We had a great experience. We had a suite in the Court House. Very nice layout, plenty of room and very clean. The king size bed was particularly comfortable.
Stayed 1 night in Dec 2023
Response from Rebecca - Hotel Manager on Dec 7, 2023
Thank you for the great review! It was a pleasure having you join us this week and I agree, those beds are great!

10/10 Excellent

Heather

Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our little weekend getaway with Faraway!
Stayed 2 nights in Dec 2023
Response from Rebecca - Hotel Manager on Dec 7, 2023
Thanks for the 5-star rating! We love helping people getaway at Faraway!

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca - Hotel Manager on Dec 7, 2023
Thanks for the great review. We hope to host you again next time you are on the Vineyard!

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023
Response from Rebecca - Hotel Manager on Dec 18, 2023
Thanks for the 5-star review! We hope to host you again the next time you're on the Vineyard.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay off season for business. Very comfortable.
Stayed 2 nights in Nov 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
We're glad you found your stay with us comfortable and look forward to hosting you again soon!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
Thanks for the positive review. We hope to host you again in the future.

10/10 Excellent

Jonathan, Duxbury

Stayed 1 night in Nov 2023
Response from Rebecca - Hotel Manager on Dec 15, 2023
Glad you enjoyed your stay at Faraway!

2/10 Terrible

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Herb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
We're thrilled you enjoyed you time with us and hope to welcome you back soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
Thanks for the positive review, Nick. We hope to host you again the next time you're on the Vineyard!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slice of heaven
Wonderful hotel located in the heart of town. Fo the most part the staff was wonderful (one of the front desk I could do without).
Stayed 2 nights in Oct 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
Thank you for the positive review. We're glad you enjoyed the hotel and its location. We continue to train our team and hope that next time you stay with us all interactions will be positive.

4/10 Poor

Michael

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Underwhelming
We were so excited to see the new changes after being taken over from the Kelley House(which we loved and miss) but found the Faraway extremely underwhelming for the overinflated nightly rate of $1400+ per night…higher than the Harbor View rates!! There is no in room mini fridge, coffee station, robe, or slippers provided. The shower looks like it belongs in a motel…or gym bathroom, it’s just an open alcove with a curtain rod/shower curtain. There is limited drawer storage, and the clothing rod in the closet is literally only 4ft above the floor so your clothes are pooling on the floor. There is a $50 bike rental fee…bikes are complimentary at the Harbor View. The decor is mediocre at best, and the room did not appear to have been vacuumed prior to our checking into it. We inquired about potentially checking out early, and were informed there is a no cancellation policy and we would would be charged the full rate. The front desk clerk did offer to ask the manager for the possibility of providing a credit for a future stay…. No Thank you!! The pool and cabana area are lovely and beautifully designed and the Pelican is a chic outdoor restaurant/bar however this is a 3 star hotel at best commanding 5 star rates. This is not in the same league as the Harbor View, they need to lower their price point accordingly or they won’t be in business in Edgartown for long.
Stayed 2 nights in Sep 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
Thank you for your candor. As a newly opened property we experienced some hiccups along the way. Since your stay, the mini-fridges have finally arrived and been installed, as have our robes. During busy summer months, our bikes are complimentary for the first 2-hours and 50 for the day. This helps make bikes available for more guests. It has always been our standard to vacuum all rooms during each service. Still, we continue to retrain our team so that cleaning standards are clear. Your feedback alerted us to new inspection ideas, for this we thank you. We hope you give us a chance to wow you with all of these changes the next time you are on the Vineyard. Our room configurations vary significantly, so if you'd prefer a different type of shower or closet, please call us and we can assist you in finding the perfect room for your needs.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous but unsettling
Beautifully done hotel. Absolutely stunning decor! The rooms are modern and spacious. Love the height of the ceilings. The lobby is cozy, bright, and warm. Great amenities too. Most of the staff were AMAZING. The only reason I wouldn’t come back was because my family did not appreciate manager Rebecca (with the curly hair) questioning if we were guests of the hotel after she walked into the pool/gym area and saw us sitting in one of the cabanas. We were the only ones questioned while there were a few other families there. It was our last day and we (my parents and I) didn’t get to chill by the pool the few days prior because we were running around the island as well as visiting Nantucket, so I figured we can sit down, chat, and relax before checking out. The pool attendant was super lovely and then Rebecca came in. She pulled the pool attendant to the side, a few feet away from us, and asked her about us. The pool attendant came straight to us afterwards and asked “are you guests of the hotel” I said yes. She then asked for the room # which I gave. Then asked questions about our schedule and whether or not we were planning to come back to the pool (maybe because guests might and trespassers won’t?) The pool attendant was still lovely throughout, & she directly reported everything to Rebecca, who then left. We felt uncomfortable so we went to our room and waited there until checkout. I watched other guests arrive (some in swimwear, some not) & not get questioned. Disappointing
Stayed 2 nights in Aug 2023
Response from Rebecca - Hotel Manager on Nov 28, 2023
Thank you, Jessica, for taking the time to review the hotel and for the kind words on our room and decor. We take pride in our renovations and are thrilled that you enjoyed the aesthetic as much as we do.Let me start off by recognizing your feedback and unsettling experience at the pool. We strive to create positive guest experiences and clearly, we missed the mark. The pool, hot tub, and gym are exclusive hotel guest amenities. Excited by our re-opening, we have had an extensive number of passers-by help themselves to the space for self-guided tours and personal use, often interrupting the guest experience. Our process for hotel guests should have included a warm welcome and a checkin process that included issuing wristbands, escorting you to your preferred lounges and given menus. Having just opened, our pool attendant was new and still mastering the process. Seeing that you were not wearing wrist bands or pool clothes, I used this opportunity to speak to the pool attendant about the important parts of the check-in process. I did not intend for you to feel singled out. We would love the opportunity to welcome you back and show you how enjoyable the pool experience is when our team members are thoroughly trained. Thank you again for the feedback and if you plan on returning to Martha’s Vineyard, I would welcome the opportunity to personally assist you.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit was a memorable one ;0)
Stayed 3 nights in Aug 2023
Response from Rebecca - Hotel Manager on Nov 26, 2023
Glad we were able to make your first experience a memorable one! We look forward to wowing you again the next time you're on the Vineyard.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Guest Experience on Nov 30, 2021
Thank you for taking the time to rate us!

10/10 Excellent

Anahi

Stayed 1 night in Nov 2021
Response from Guest Experience on Nov 30, 2021
Thank you for taking the time to rate us!

6/10 Okay

Wellington

Stayed 1 night in Nov 2021

10/10 Excellent

SICHONG

Stayed 1 night in Nov 2021
Response from Guest Experience on Nov 15, 2021
Thank you for taking the time to rate us!

10/10 Excellent

Susan, Taunton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely coastal property in a New England fishing village setting.
Stayed 1 night in Nov 2021
Response from Guest Experience on Nov 15, 2021
Susan, Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

8/10 Good

Donell

Traveled with partner
Liked: Cleanliness, staff & service
Very nice, we got there right after a storm so conditions were the best. Hotel was in perfect location. I would give it 5 stars, but no air conditioning and no elevator bumps it down but overall very nice
Stayed 3 nights in Oct 2021
Response from Guest Experience on Nov 15, 2021
Donell ,Thank you for sharing your feedback from your stay. We will continuously strive to do better and will take into serious consideration what you have brought to our attention. We hope to welcome you again with positive changes.

10/10 Excellent

STEVEN W

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the location relative to the shops and restaurants in Edgartown, and the staff was delightful and fun, especially Cat !!
Stayed 2 nights in Nov 2021
Response from Guest Experience on Nov 15, 2021
STEVEN, Thank you for the overall 5 STAR rating. Your feedback is appreciated and will be shared with the team members. We look forward to your return.

8/10 Good

Christopher, SUDBURY

Stayed 1 night in Nov 2021

8/10 Good

Shane

Stayed 3 nights in Nov 2021
Response from Guest Experience on Nov 15, 2021
Thank you for taking the time to rate us!

10/10 Excellent

James

Stayed 1 night in Oct 2021

8/10 Good

Pawel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place within the heart of downtown. Walkable with plenty of fine dining options. Unfortunately the building is old and the walls are paper thin. Gets very loud at night from the other guests.
Stayed 1 night in Oct 2021
Response from Guest Experience on Oct 31, 2021
Pawel, Thank you for sharing your feedback from your stay. We will continuously strive to do better and will take into serious consideration what you have brought to our attention. We hope to welcome you again with positive changes.

10/10 Excellent

Mary

Stayed 1 night in Oct 2021
Response from Guest Experience on Oct 31, 2021
Thank you for taking the time to review your recent stay with us Mary

4/10 Poor

Louis

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
the location and old style charm
Stayed 1 night in Oct 2021
Response from Guest Experience on Oct 31, 2021
Louis, Thank you for sharing your feedback from your stay. We are sorry to hear about your unpleasant experience in our establishment. We will be sure to pass your comments along to the management so that these issues are addressed with the correct departments.

10/10 Excellent

giovanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 2 nights in Oct 2021
Response from Guest Experience on Oct 31, 2021
Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Experience on Oct 31, 2021
Thank you for taking the time to review your recent stay with us Melinda.

10/10 Excellent

Vanessa, Jonestown

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property. It is exactly what I envisioned in Martha's Vineyard. It is in a great location. This visit I got a chance to see more of the Martha's Vineyard and I would definitely return to The Kelley House in Edgartown.
Stayed 1 night in Oct 2021
Response from Guest Experience on Oct 24, 2021
Vanessa, Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love how cleaned and organized it was. Excellent guest service. Very convenience location in a safe environment
Stayed 1 night in Oct 2021
Response from Guest Experience on Oct 24, 2021
Miguel, Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful
Stayed 1 night in Sep 2021
Response from Guest Experience on Oct 7, 2021
Bruce, Thank you for the overall 5 STAR rating. Your feedback is appreciated and will be shared with the team members. We look forward to your return.

4/10 Poor

Jonathan

Disliked: Cleanliness, property conditions & facilities
The hotel loo
Stayed 1 night in Sep 2021
Response from Guest Experience on Oct 31, 2021
Thank you for taking the time to review your recent stay with us Jonathan.

6/10 Okay

Stefanie

Stayed 2 nights in Sep 2021
Response from Guest Experience on Oct 31, 2021
Thank you for taking the time to review your recent stay with us Stefanie.

10/10 Excellent

Crista

Stayed 4 nights in Sep 2021
Response from Guest Experience on Oct 31, 2021
Thank you for taking the time to review your recent stay with us Crista

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Guest Experience on Sep 20, 2021
Thank you for taking the time to rate us!

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the heart of walkable Edgartown. Very comfy bed, nice shower, large room.
Stayed 4 nights in Sep 2021
Response from Guest Experience on Sep 20, 2021
James, Thank you for taking the time to share your rating and review with us! We are happy to read that you had an overall positive experience and your comments are appreciated. We look forward to your next stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm place
The staff were very friendly and help the customer in finding option and solution for what they look for. It sits in middle of city with very nice surrounding. Interior was beautiful with lots of painting in hallway and room. The room was clean with enough space to move around.
Stayed 1 night in Sep 2021
Response from Guest Experience on Sep 20, 2021
Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

6/10 Okay

Anthony, Milton

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Property looks tired esp for the rates they charge. NO ELEVATORS. This should be made very clear on their website/or at booking - even rooms on 2nd floor are challenging for seniors and with luggage/parcels. Staff is helpful but this is 2021 and an elevator shouldn’t be an amenity!!
Stayed 2 nights in Sep 2021
Response from Guest Experience on Sep 20, 2021
Thank you for sharing your feedback from your stay. We will continuously strive to do better and will take into serious consideration what you have brought to our attention. We hope to welcome you again with positive changes.

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2021
Response from Guest Experience on Sep 20, 2021
Thank you for taking the time to rate us!

10/10 Excellent

William, Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable location and overall building/restaurants.
Stayed 1 night in Sep 2021
Response from Guest Experience on Sep 10, 2021
William, Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Tamara, Greenwich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very convenient enjoyable place! We will definitely come back.
Stayed 4 nights in Aug 2021
Response from Guest Experience on Sep 10, 2021
Tamara, Thank you for taking the time to share your feedback. We are thrilled that you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Excellent

lr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a marvelous time at The Kelley House! The Pros! Exceptionally clean, the grounds and our room were in pristine condtion! Modern and beautiful facility! The bed was incredibly comfortable! I wish I could have taken it home with me! Staff was very friendly and helpful each time we reached out for recommendations or directions. Quiet! For being in the heart of downtown, our room was very quiet! Cons- The only thing I wished the hotel offered was some type of continental breakfast or coffee bar in the morning. While there are plenty of breakfast options within the area, it would have been nice to just grab a coffee in the lobby to sit on their beautiful patio to enjoy without having to leave the grounds.
Stayed 4 nights in Aug 2021
Response from Guest Experience on Aug 20, 2021
Thank you for taking the time to rate us. We are glad that you enjoyed your stay with us. We will take into serious consideration on including breakfast for our guest. We hope to welcome you back again soon!

8/10 Good

Suzanne M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in the heart of Edgartown. Easily walkable to restaurants and beach. The property was recently updated and very clean including the pool area. I noticed a latch on a gate to the pool was broken off during our stay and was nicely repaired within a day, a good sign they are responsive. A few minor things that would be good are USB plugs next to the bed, a full length mirror somewhere in the room, and a couple chairs and a small table for the deck.
Stayed 3 nights in Aug 2021
Response from Guest Experience on Aug 17, 2021
Thank you for sharing your feedback from your stay. We are thrilled that you enjoyed your stay with us. We will be sure to pass your comments along to the management and we hope to welcome you back again soon!

8/10 Good

David

Stayed 2 nights in Aug 2021
Response from Guest Experience on Sep 20, 2021
Thank you for taking the time to rate us!

6/10 Okay

Andrada

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Cute hotel but basic (& cantankerous) to the core
The hotel is cute. Yet for $800 a night we have to request our room to be made daily. And one day they missed. Not what you would expect for this price. Lots of kids behaving noisily. Twice he had to call the front desk to quiet neighbours down. In one instance our next door neighbour try to break in through the door (they were adjoining rooms). He was obviously drunk. Staff is great, but everything is bare bones. I was charged for stuff i really did order and it took a while to get the money back, which is annoying. Most rooms don't have views, so don't be fooled by pics on hotels.com. The location is lovely and parking was relatively easy. For that money we will not come back but trade up to the Harborview Hotel o the Charlotte in.
Stayed 7 nights in Jul 2021
Response from Guest Experience on Sep 10, 2021
Thank you for sharing your feedback from your stay. We are sorry to hear about your unpleasant experience in our establishment. We will be sure to pass your comments along to the management so that these issues are addressed with the correct departments.