In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express & Suites Miami, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Miami, an IHG Hotel
509 Hendley Avenue, Miami, OK

Reviews

7.0

Good

Rating 10 - Excellent. 80 out of 216 reviews" "
Rating 8 - Good. 37 out of 216 reviews" "
Rating 6 - Okay. 34 out of 216 reviews" "
Rating 4 - Poor. 39 out of 216 reviews" "
Rating 2 - Terrible. 26 out of 216 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Stayed 1 night in Apr 2024

10/10 Excellent

Michael St.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the desk was super friendly and very nice with a great smile and attitude . He was very helpful and very friendly every time we saw him! I don’t know his name but he was from Jamaica and he is a great asset to the hotel.
Stayed 2 nights in Mar 2024

6/10 Okay

Melanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had to call to find night clerk. Took iver 30 min to come out to check us in
Stayed 1 night in Mar 2024

6/10 Okay

Dondi

Liked: Cleanliness

4/10 Poor

carol

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is run down. Needs serious updating. Breakfast bar was sparse because of busy weekend. Not our fault!! Pancake maker broken?? Window shade in our room was broken. No curtain?? The bed was clean appearing and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

liliana

Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place was filthy. Area was noisy. No handicap parking in handicap spaces.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the highway
Stayed 1 night in Oct 2023

8/10 Good

Martin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Nice property, guest rooms need some maintenance. Breakfast was limited and pool was closed for maintenance but was not informed at check in.
Stayed 1 night in Oct 2023

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that checked us in was extremely friendly and helpful. Hotel was quiet, which was nice. The only issue was the lack of supplies in the room. Shampoo and body wash were emptied, and we had to go grab coffee cups since none was in the room. I would come back. But I would not use the website again to book a room. The cost was extremely high. I could have saved myself money by calling the hotel directly.
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot t
Stayed 1 night in Aug 2023

4/10 Poor

Rebecca

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have been to numerous holiday in express’ over the years, and in multiple states. I pick this particular hotel “chain” because of the consistency. Unfortunately that wasn’t the case here. I don’t expect a 5star hotel, but this particular location was dirty. The hotel room floor had pieces of food all over, hair and dirt on the bathroom floor, was out of Kleenex, the fitted sheets were not attached to one Queen bed, and the duvet cover had dirt foot prints on it. The hallways were equally dirty, so it doesn’t appear to simply be “I got a bad room”. The overall hotel seemed consistently kept in poor overall condition. I’m not one to complain to staff, I’d rather just not stay there again. But I did find this hotel worthy of a poor review. Other guests were also complaining to one another during the continental breakfast- which was on par with other holiday inn express hotels. I won’t stay there again, and I would not recommend it to others.
Stayed 2 nights in Jun 2023

4/10 Poor

Mary

Stayed 1 night in Jun 2023

4/10 Poor

Mary

Breakfast area was disappointing. Ants were on coffee bar, with ants IN the coffee creamer dispenser. Attendant was in supply room on his phone. Ate breakfast at other location in town the next morning.
Stayed 1 night in Jun 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice little inn, was clean, had a bad problem with ants. Otherwise we will stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service
We had a room with a jetted tub. It was fantastic. The room was clean and the staff were great
Stayed 2 nights in Jun 2023

8/10 Good

Kevin, SAND SPRINGS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room was reasonably clean and comfortable. We arrived around 4:30 pm, well after regular check in began, but our room was not ready. Had to wait 15-20 minutes for the bed to be made. Manager did give free beverage and snack as conpensation.
Stayed 1 night in May 2023

4/10 Poor

Mary

Liked: Staff & service
The room had a foul smell, the shade was full of holes & the remote did not work. The shower was full of mildew. The ice machine did not work and the pool was “out of order” Breakfast was oK
Stayed 1 night in May 2023

10/10 Excellent

Melissa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This was a awesome place great staff! Nice rooms
Stayed 1 night in May 2023

10/10 Excellent

Joe

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Safe
Stayed 1 night in May 2023

4/10 Poor

Kelli

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Roger

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Deferred maintenance
The entry and bathroom floors were very sticky. Lots of deferred maintenance as the soap and shampoo holders were not fastened securely to the wall. Electrical outlet unusable in bathroom. Drain and shower, not fastened to tile flooring thus slippery and dangerous.
Stayed 1 night in Apr 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Michael A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and room was clean
Stayed 3 nights in Feb 2023

6/10 Okay

Dustin

Stayed 1 night in Feb 2023

10/10 Excellent

AMY

Stayed 1 night in Feb 2023

8/10 Good

Kurt

Traveled with family
Liked: Staff & service
staff helpful. bed awful.
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay, very nice; I will stay again
Stayed 1 night in Feb 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service
Spa was out of service, which is why we booked here.
Stayed 2 nights in Jan 2023

10/10 Excellent

Chance

8/10 Good

HARLAN, WILBERFORCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff. Breakfast was very good every day.
Stayed 1 night in Dec 2022

10/10 Excellent

Morgan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Tristen

Business traveler
Disliked: Cleanliness, property conditions & facilities
Very nasty room

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night or weekend getaway
Wonderful staff, very nice and helpful, room was nice and clean!
Stayed 1 night in Nov 2022

10/10 Excellent

darcey

Stayed 1 night in Nov 2022

4/10 Poor

Lacey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't stay here!! So dirty!! We couldn't find a clean towel or blanket. The TV remote had dried food all over it. There was hair in the shower. We found dog hair all over our comforter. We went to get another comforter and it had crusty stains on it. The dresser had crumbs and hair!! So nasty!! The entire hotel smelled like pot. The only good thing about the hotel was the ladies at the front desk. They were super nice.

8/10 Good

DENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and value
Very comfortable and excellent check in staff
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Alin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
after staying at several Holidays Inn through out US this location had the worst breakfast selection and service.
Stayed 1 night in Oct 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Hannah

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and needs updates. My bathroom had mold on the walls. The worse part is I woke up with bug bites on my arm every night, but I can't tell if it was bed bugs or a spider. I would not stay here again.
Stayed 3 nights in Sep 2022

4/10 Poor

Glenn

Disliked: Cleanliness, property conditions & facilities
Smells of sour mop water in lobby and elevator. Stains and odor on hallway. Dcreeming crying baby for ours sounded like it eas in my room . No directionsl signs grom main road back in the industrial area whete thr hotel eas located
Stayed 1 night in Sep 2022

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022