Ratings based on 571 Verified Reviews

2.8 out of 5
56% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Raleigh NC

Nice enough place when you have pets

Posted Sep 5, 2017
Pros: Close to the beach
Cons: Update rooms
Location: Near the convention center and 1/2 mile walk to the beach
Stayed here for the RNR Half Marathon on Labor Day weekend. It was one of the cheaper places we could find that would allow pets. Overall it was OK (definitely wouldn't stay here if we weren't traveling with a pet). The window had a very large crack in the corner, the door wouldn't shut properly (had to slam it shut to make it latch), had random stray hairs here and there. Definitely not worth the amount we paid, but when traveling with a pet there aren't many options.
Comment from Hotel Management
Sep 7, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello Jess Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Contents Duly noted & sincere apology for any inconvenience
3 out of 5
by A verified traveler

Posted Sep 5, 2017
Hotel not really clean, curtains not fully hung well, bathroom a bit dirty. When I entered the room, there was an empty beer bottle on the floor and the next day it was still not picked up
Comment from Hotel Management
Sep 7, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Contents Duly noted & sincere apology for any inconvenience
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Ok hotel but not close enough to the beach

Posted Aug 26, 2017
I thought the rooms had balconies but I was mistaken, they're walk ways. It's like 15 minute walk to the beach, so if you're carrying stuff & have kids then you have to drive. Parking is plenty near the beach but it's going to cost $10 on weekends, $5 on weekdays at the local lots. Oh but the Wifi is very good., I had no issues with that.
Comment from Hotel Management
Aug 29, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again thank you very much & we remain at your service
3 out of 5
by A verified traveler from virginia

Close to the beach but not the greatest

Posted Aug 23, 2017
Hotel was close to beach, room very outdated to the point I was scared to use the microwave. Door didn't close without slamming it and it still sometimes kept coming open. I was scared it would come open in the middle of the night. I was told that it didn't work great bc they were wood doors. You had to slam it extra hard to close and almost break your nails to open. Sometimes it wouldn't even open. Bed clean, bathroom clean but very dingy shower curtain that needed to be changed as well as the thing that keeps you from slipping in the shower needed to be changed. Price was too high for the way the room looked. There was free coffee and muffins in lobby, it sucked to have to walk that far for coffee each morning. Room was worth half of what I paid for it then I wouldn't even complain.
Comment from Hotel Management
Aug 25, 2017 by AMBASSADORS INN SUITES, Hotel Management
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Points noted. Once again thank you very much & we remain at your service.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Walking distance & excellent location

Posted Aug 23, 2017
Our stay was better than expected given some of the reviews. This hotel meets the standards and expectations of an average to above average stay. It has comfortable rooms and is in a very convenient location (not immediately downtown) but only a 10-12 minute walk. I would highly recommend this hotel as a bargain getaway.
Comment from Hotel Management
Aug 23, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello M/s Sophia Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again thank you very much & we remain at your service
1 out of 5
by A verified traveler from VA

Very Outdated Hotel

Posted Aug 18, 2017
Bad! Room reserved by Credit card belonging to grandparent as I was under 21. Explained I would not have CD @ was told not a problem. Upon arrival because I didn't have her card or drivers licence they said I would have to pay cash for both nights which I did nut her card was not credited for amt charged and then they placed another charge on it after taking cash payment!
Comment from Hotel Management
Aug 21, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello Tyler Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Contents noted & thank for bringing to our attention & sincerely apologise for the inconvenience. Kindly note that we have to have a valid written authorization form or letter from the person whose credit card is being used. without authorization its difficult for us to verify the charges. Once again thank you very much & we remain at your service
3 out of 5
Recommended
for Everyone
by A verified traveler

You get what you pay for

Posted Jul 26, 2017
The overall stay was fine. The room smelled when we first got there so, we purchased a candle and used that for the smell. The staff was friendly.
Comment from Hotel Management
Jul 26, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback,. We strive to give a memorable stay to all our esteemed guest. Sincere apology for the inconvenience. At your service we remain.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Hotel was close and in walking distance to the beach.
Comment from Hotel Management
Jul 25, 2017 by Ambassadors Inn & Suites, Hotel Management
Hello Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the feedback. Once again thank you very much & we remain at your service
3 out of 5
by A verified traveler from virginia

Far away from beach !

Posted Jul 4, 2017
Check in quickly. Room outdated,fairly clean , for one night stay was ok , noisy people making party on their rooms ,AC didn't work properly, I took 3 hours to get to the temp we wanted , and very far away from the beach .you have to drive to get there and pay parking ,for the price (too expensive ) you can pay a little more, be more close to the beach and better room !!!
Comment from Hotel Management
Jul 5, 2017 by AI&S, Hotel Management
Hello M/s Alarreynaga Thank you very much for staying at the hotel & sincerely appreciate your stay as well as the feedback. Thank you very much once again and we remain at your service
2 out of 5
by A verified traveler from Fredericksburg

Too much money for condition of hotel

Posted Jul 4, 2017
Pros: Beds were made nicely but had holes in sheets.
Cons: Upgrade and maintenance of rooms
Location: Too far to walk to beach. No nearby restaurants. The only restaurant was questionable as there were about 7-10 young men playing pool without shirts
The sheets had holes in them; bathroom not cleaned; the toilet paper dispenser came away from the wall; sink clogged up. Attempted to call management but phone kept ringing. Told management upon check out (only stayed one night) and the manager told me he would call me once they investigated condition of room. He lied!
Comment from Hotel Management
Jul 18, 2017 by AI&S, Hotel Management
Hello M/s Lesha Thank you very much for staying at this hotel & sincerely appreciate your stay as well as the good feedback.as it gives us opportunity to serve better. Sincere Apology for any Inconvenience