Ratings based on 1,671 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Clean rooms with beautiful view!

Posted Jan 6, 2018
I stayed at the Sandcastle over New Years weekend and I couldn’t have had a better experience! Due to some flight delays I didn’t end up getting in until 1:00am but the hotel was super polite and understanding when I called and changed the reservation into my boyfriends name so he could check us in. We stayed in a king room on the 9th floor and the view was spectacular! Every room has a good sized ocean front balcony and we were even able to see some dolphins in the mornings! The attached parking garage is great for convienence. The room was super clean and the housekeeping staff was wonderful. The bed was super comfortable as well. Expect some morning air traffic noise during the week thanks to NAS Oceana being so close, but being Navy ourselves, this didn’t bother us. The hotel has the normal wear and tear of a beachfront hotel with high traffic but I have zero complaints especially thanks to a Black Friday that let me book my 4 night stay for a total of $258. I would definitely recommend this hotel to anyone looking for a clean ocean front room that doesn’t want all the luxury add ons!
Comment from Hotel Management
Jan 15, 2018 by Brad-Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach
5 out of 5
Recommended
for Everyone
by A verified traveler

It was very comfortable clean and pleasant.6

Posted Jan 4, 2018
Only thing Ihad a problem with is where we at breakfast at was a cold room need more heat in that roompeople was cold but the food was to die for the staff was friendly they made you feel welcome.
Comment from Hotel Management
Jan 5, 2018 by Brad-Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach
5 out of 5
Recommended
for Everyone
by A verified traveler from eden nc

Nice oceanfront room

Posted Jan 2, 2018
I really enjoy my stay will be staying again food was good coffee was good staff was nice room was clean and love the way they had it set up room was nice and warm had everything on breakfast
Comment from Hotel Management
Jan 5, 2018 by Brad-Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach
4 out of 5
Recommended
for Everyone
by A verified traveler from Cary, NC

Beach front, beautiful views

Posted Jan 2, 2018
The views were perfect. The free breakfast was a highlight, buffet style. Also, the restaurant was easily accessible, and tasty. The only thing I could complain about was the spa/jacuzzi, I assumed was there looking at the pictures... it’s just a kiddy pool. No spa/jacuzzi!
Comment from Hotel Management
Jan 5, 2018 by Brad-front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We apologize the kiddie pool being mistaken for a jacuzzi. We hope to see you on your next stay in Virginia Beach
3 out of 5
Recommended
for Everyone
by A verified traveler from alexandria va

Good but .....

Posted Dec 31, 2017
My three positives of the hotel 1. Staff was best I ever seen helpful , kind , friendly, they even made sure my suv could fit in the garage 2. By far best breakfast I have seen at any hotel 3. Cleanness room was clean and day maid made room was supplied with clean towels everyday while we where there 4. The view was what is the best on the top floor Negative 1. Hotel is run down it needs lot up keep from painting round the doors to the elevator look awfully just painting door frames elevator would go long way looking good 2. I was disappointed with room decor no regular chair just office chairs really you guys could only find that.( I know we spend not much time in room would been nice have one though ) and freash coat of paint would have been nice to see along updated funiture overall I say this would have been 5 star stay if was not for upkeep of the hotel which I do not blame the staff that falls on the owners this has to be best staff I ever seen to bad owners failing them
Comment from Hotel Management
Jan 6, 2018 by Brad-Front Desl Supervisor, Hotel Management
Thank you for the great response. We are sorry to hear we did not meet your expectations. Our guests typically have a great stay and we will look over your comments and suggestions as ways to improve the hotel and guests stay. We hope you will give us another chance to win your business back. We hope to see you on your next stay in Virginia Beach
3 out of 5
by A verified traveler from Upstate NY

It was ok at best

Posted Dec 30, 2017
It was obvious that Best Western bought an economy hotel on the beach, upgraded the lobby & left the rest. There was no “Plus” to this Best Western. It was okay - someone’s dirty sock next to one bed & a sand toy under the other, dusty rooms, & clanking water pipes. It wasn’t all bad though - the kids loved the pool & the room heaters worked really well. However, I can’t see us going back to this hotel.
Comment from Hotel Management
Jan 3, 2018 by Brad-Front Desk Suoper, Hotel Management
I am sorry your stay was not enjoyable. This is not typical of our hotel if you see our reviews and would like a chance to regain your business. We know we can do better for you and would like to show you we can make it up to you
5 out of 5
Recommended
for Everyone
by A verified traveler from Bordentown, NJ

Short Stay Pleasentry

Posted Dec 30, 2017
We chose to stay here in close proximity to a visit with our daughter and family in Norfolk. The accommodations we're great and the staff very pleasant. We will definitely be back during the peak summer season.
Comment from Hotel Management
Jan 1, 2018 by Brad-Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Hotel location is perfect and

Posted Dec 28, 2017
Pros: I love the seafood restaurant downstairs. Not sure who the cook was that night but my seafood pasta was to die for!
Cons: The hotel could use some updates in decor and color scheme.
Location: Right on the beach.
Hotel location was perfect and my room was very clean and comfortable.
Comment from Hotel Management
Dec 28, 2017 by Brad- Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us.Your comments will be taken into consideration on ways to improve the hotel. We hope to see you on your next stay in Virginia Beach.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Va

Oceanfront hotel

Posted Dec 24, 2017
Nice friendly staff when checking in. Room was clean but small to get around with 3 people in it. Parking deck ceiling is very low so if you have a large van or a monster truck you will have to park on the street. The only turn off about the hotel is the elevator. It is very noisy when the doors open it sounds like a gun shot.
Comment from Hotel Management
Dec 25, 2017 by Brad- Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
The front desk (Betty & Angie) and all the staff very friendly and helpful. We have stayed here five times. The breakfast is excellent. Jim and staff do a great job.
Comment from Hotel Management
Dec 12, 2017 by Brad-Front Desk Supervisor, Hotel Management
Thank you for the great response. We are glad you had a positive and enjoyable stay with us. We hope to see you on your next stay in Virginia Beach