Ratings based on 997 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Saint Clair Shores, MI

4-5 blocks from the beach

Posted Aug 30, 2017
Pros: Nice lobby
Cons: Free breakfast
Location: Virginia Beach, what else needs to be said.
The lobby was real nice. The room was average at best. We had a view of a big air conditioner. The latch on the bathroom door was broke. We had to pay for breakfast and it took an hour.
Comment from Hotel Management
Sep 1, 2017 by John, Hotel Management
Thank you for your feedback. We do apologize for the view and broken latch. We hope you will visit us again. Thanks, John Zirkle General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel not far from beach

Posted Aug 28, 2017
This was a great hotel away from the busy beach boardwalk. They had a complementary shuttle to get you to the beach which means you don't have to find and pay for parking. Parking at the hotel is also complimentary. Room was clean, bathroom was clean, hotel was clean. Great experience. Would go back.
Comment from Hotel Management
Sep 1, 2017 by John, Hotel Management
Thank you for your review. We are happy to see you had a great experience and will be back. Thanks, John Zirkle General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond

Favorite hotel in Va Beach!

Posted Aug 12, 2017
Pros: Cleanliness and comfort
Cons: Microwaves in the rooms
Location: The beach, convention center, lots of great restaurants, and shopping.
I have stayed at this hotel many times and every time I am thankful that I chose this hotel. It is relaxing and just close enough to everything fun nearby without the noise. The facilities and staff are wonderful and the room is always very clean and comfortable. Definitely would recommend staying here!
Comment from Hotel Management
Aug 18, 2017 by Johm, Hotel Management
Thank you for the compliments and continued patronage. Thanks, John Zirkle General Manager
5 out of 5
by Kelly

Virginia was amazing.

Posted Jul 14, 2017 on Hotels
Having never been to Virginia Beach I wanted a hotel close to the beach but still far enough away to get away from the busy beach. We were greeted by a sweet young lady at check in. She let us know great spots in the area to go and see. Every time we left or came back we were greeted by staff members. Which isn't something i have ever experienced in all my years of travel. The room was your standard room, but the beds were so unbelievably comfortable. The cleaning staff were polite and always asked if we needed anything. I would definitely recommend this hotel and would absolutely stay here again.
Comment from Hotel Management
Jul 21, 2017
Thank you for the 5 star rating and review. We strive to exceed each guest's expectations and are pleased to see we did that for your visit. Come back and visit again soon. Thanks, John Zirkle General Manager
5 out of 5
by Sydney

Great place to stay, wonderful service

Posted Jul 10, 2017 on Hotels
We were able to check into our room early (which was great!!) and upon entry noticed there was a leak coming from the ceiling. We called down and a maintenance worker came up immediately, took a look around and said they will get us keys to another room. We didn't even have to contact the front desk, he came back with keys to another room and even offered to help us move our luggage. Seriously, fantastic customer service and all of this happened relatively quickly. This hotel also offers a free shuttle to the beach (it is not ocean front) which is another reason to stay here. I will return.
Comment from Hotel Management
Jul 14, 2017
Thank you for your review. We do apologize for the leak in your first room, but are happy to see we quickly moved you to another room. We look forward to welcoming you back in the future. Thanks, John Zirkle General Manager
4 out of 5
by John

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017
Thanks, John Zirkle General Manager
4 out of 5
by VAN

happy!!!

Posted Jul 10, 2017 on Hotels
good place, enjoyed stay.
Comment from Hotel Management
Jul 14, 2017
We are happy to see you enjoyed your stay and were happy. We look forward to welcoming you back soon. Thanks, John Zirkle General Manager
2 out of 5
by A verified traveler

Posted Jul 9, 2017 on Orbitz
Broken towel rack No exhaust in bathroom Room was always damp mad carpet and clothes always wet feeling Bathroom light was intermittent Iron was temp setting was broken Needed to finish up a few things for work before checking out but was already cut from wifi at 8am.
Comment from Hotel Management
Jul 14, 2017 by John, Hotel Management
We are very sorry for the challenges you experienced. Our area is a very high humidity area. We have shared your comments with our team so corrections can be made. We do provide complimentary wifi, however you must renew your login every 24 hours. Thanks, John Zirkle General Manager
1 out of 5
by Erick

Posted Jul 9, 2017 on Hotels
No like
Comment from Hotel Management
Jul 14, 2017
We are sorry we failed to exceed your expectations. Thanks, John Zirkle General Manager
5 out of 5
by Alvaro E

Veryy satisfied

Posted Jul 5, 2017 on Hotels
It was very amazing stay. The hotel was very comfortable and convenient. It was really great that they provided a shuttle to the beach and back, made the commute much easier.
Comment from Hotel Management
Jul 7, 2017
We are happy to see you enjoyed your stay. We look forward to welcoming you back again soon. Thanks, John Zirkle General Manager