Ratings based on 144 Verified Reviews

2.5 out of 5
33% of guests recommend
2.6 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 30, 2017
The room I was in had bugs in it. The bathroom was extremely gross, the Jacuzzi tub looked as if there was a dead body in it once upon a time. Their breakfast wasn't breakfast, it was like being in high school café for breakfast again. None of the ice machines on any of the floors worked, had to go all the way to the other building for ice
Comment from Hotel Management
Nov 1, 2017 by Manager, Hotel Management
We appreciate that you've taken the time to share with us regarding our breakfast and your room. We wish all guests to have a convenient and accommodating experience, and we thank you for sharing your constructive review.
1 out of 5
by A verified traveler from Georgia

Cheap price..... you get what you pay for

Posted Oct 9, 2017
The bed was absolutely terrible lumps everywhere. The bathroom part of the shower ledge where it holds soap and shampoo had broken off and was laying in the tub shower head falling out which spray water everywhere bugs in the bathroom room smells musty.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
I apologize for the oversight on the condition of the bed. The request is sent to check and address your comment. along with the issue with cleanliness. We are disappointed to hear that we were not able to meet your expectations during your visit at our hotel. We assure you that we will certainly do our best to ensure that your next stay with us will be a worthwhile experience.
2 out of 5
by A verified traveler

Stay Away From This One

Posted Sep 10, 2017
Expedia says this hotel has; free WiFi,free airport shuttle, and fla $5 resort fee. When I got to the hotel; no free WiFi, No shuttle before 7am "the airport is a mile away!", and a $15 resort fee! Hotel staff was rude and didn't have a care in the world. Told me the shuttle driver doesn't wake up that early ' I needed the shuttle at 630am' . While I was waiting for my Uber at 6:15 I stood outside and watched an employee play video games on the lobby tv with the door locked and not paying attention to me knocking. Room was dirty on the perimeter. Decent location, only good thing. I would stay away from this place, don't give them your business.
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
I am very sorry that you were displeased with your recent experience here in our hotel finding our staff rude. We understand how frustrating and upsetting this must have been for you and this is definitely not the usual standard of service we are held to provide our guests. Your feedback is reported to our management, I assure you that this is addressed accordingly. Kind regards.
2 out of 5
by A verified traveler from Brooklyn, NY

Posted Aug 29, 2017
Pros: Cleanliness
Cons: Staff, AC, had many issues
Location: the location appeared unsafe
Had many issues at this hotel. It is unsafe as everybody has access to the elevator and the rooms. AC was leaking water, we brought it to their attention and they never fixed it. The key card didn't work and it took them the whole day to fix it, I had to stay in the room until it was fixed.
Comment from Hotel Management
Sep 2, 2017 by Manager, Hotel Management
I truly regret knowing that you were disappointed with the condition of the room, AC unit and there was an issue with the key card during your stay. Your feedback will be called to the attention of concerned staff for corrective measure. I hope we could have the opportunity to make up for the setback.
2 out of 5
by A verified traveler from Portage MI

bad experience dirty

Posted Aug 25, 2017
Pros: Beds
Cons: everything else
room need to be clean blood spatter on wall of bathroom, hand prints on mirror. sink and tub dirty, There where gaps in door. room smelled of marijuana. The only good thing was the New Beds. It was more like short stay residential worst hotel I ever stayed in.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
Our goal is to serve our guests with satisfaction about our hotel and we are saddened to know that it turned out the other way. We sincerely apologize for all the inconvenience that you had experienced during your stay. Know that your comments are important for us and we will use this feedback to help us improve our guest experience. Please do consider us again on your next trip through the area so that we may provide you with a more exceptional experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Reedville, VA

Overnight in VA Beach

Posted Aug 24, 2017 on Orbitz
Pros: Good sized room with refrigerator.
Cons: Tea at breakfast and in the room.
Location: Close to I64, VA Beach & Norfolk
Good value for the money. Room was clean and comfortable.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
We truly appreciate that you've taken the time to share your thoughts about your experience at our hotel. I am glad that you were pleased with the accommodation we provided and took note of your approval on the services. It would be a pleasure to see you again.
5 out of 5
by christopher

This traveler left a rating score only Posted Aug 24, 2017 on Hotels
4 out of 5
by Agnes

Posted Jul 29, 2017 on Hotels
The hotel was being redone, but they charged me twice what I booked for through hotels.com. Even after I showed them my booking at check in and asked them about. Hotels is resolving it for me, but the front counter service could be better.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 29, 2017 on Hotels
1 out of 5
by A verified traveler

Posted Jul 19, 2017
It was aweful, dirty. There was no full breakfast this staff was not polite
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
We are very sorry for the inconveniences that you encountered during your stay. We appreciate how you have let us know what areas of our service needs to be improved and hope to give us a chance to serve you again and will experience the improvements we have made with our services.