Ratings based on 674 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Columbus, OH

Worst Hotel Staff Ever

Posted Jul 10, 2017
Check in time 3pm, we arrived 6pm. Room not ready. When finally ready, we entered our room to find it already occupied. When trying to speak with the front desk staff and manager about the issue, we were told to find a new hotel. Staff would also speak negatively of guests in front of others. Daughter's bed didn't have a comforter for 2 days. When asked...reply was "dryer is broken." Couldn't have your room cleaned or fresh bed linens until check out. When asked...reply was "we're short staffed."
Comment from Hotel Management
Jul 18, 2017 by MT, Hotel Management
Im so sorry that you did not enjoy your stay. Your feedback is valuable to us. I will certainly share this with our team.
2 out of 5
by A verified traveler

Nice hotel, Staff was terrible!!!!

Posted Jul 9, 2017
I have never experienced such bad customer sevice ever in a hotel. Our rooms were bot ready when we got there way after 6pm. And then wgen we was given a room we opened the door to already find that our room was occupied!
Comment from Hotel Management
Jul 18, 2017 by MT, Hotel Management
I am so sorry that you did not enjoy your stay. Your feedback is valuable to us! I will certainly share this with my staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, Virginia

It's a nice hotel with great amenities.

Posted Jul 2, 2017
My hotel stay was great. Clean, friendly environment, friendly staff, and a great location. Short drive from the beach. A mall and a variety of restaurants are located within short walking distances.
Comment from Hotel Management
Jul 18, 2017 by MT, Hotel Management
Thank you for your feedback! We appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the fruit infused water!

Posted May 16, 2017
They had fruit infused water in the lobby at all times. Loved it! The room was clean and smelled fresh. The bathroom was updated and nice.
Comment from Hotel Management
Jul 3, 2017 by Marsha, Hotel Management
Thank you fro your feedback.
5 out of 5
by Matt

Great room, just a bit off.

Posted Apr 21, 2017 on Hotels
Would like to have firm pillows and the iron was leaking couldn't iron anything, room 632
Comment from Hotel Management
Jun 2, 2017
Thank you for you feedback!
4 out of 5
by Ronald

Stay at Virginia Beaxh

Posted Apr 19, 2017 on Hotels
Nice hotel and friendly staff. Convenient to lots of stores and eateries. Wish breakfast was included... $13 for buffet even if you just want toast or a bagel. Windows smashed on 6 cars in the parking garage one night
Comment from Hotel Management
May 31, 2017
Thank you for your Feedback! I had not heard of any windows smashed, and will certainly follow up on that.
4 out of 5
by Peter

This traveler left a rating score only Posted Apr 17, 2017 on Hotels
5 out of 5
by Janice

Posted Apr 16, 2017 on Hotels
Comment from Hotel Management
Jun 2, 2017
Thank you for your feedback!
5 out of 5
by Richard

This traveler left a rating score only Posted Apr 9, 2017 on Hotels
5 out of 5
by Pamela

This traveler left a rating score only Posted Mar 31, 2017 on Hotels