Ratings based on 192 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to beach good restaurant

Posted Sep 23, 2017
Awesome experience first time there everything was prefect
4 out of 5
by A verified traveler

right on the beach

Posted Sep 15, 2017
Very nice hotel great location! definitely needs some cleaning
3 out of 5
by A verified traveler

Posted Sep 11, 2017
The staff was friendly. The only thing that could use work were the beds. They could be more soft.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
No complaints. Enjoyed my stay. The staff was very nice and the room was clean which was very very important to me.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice Oceanfront hotel

Posted Sep 2, 2017
First impression was ok. The front desk person was nice, but there was no on site parking which we knew, but if you have a second vehicle with you then you have to pay to park in the lot down the block. Our room was clean and neat upon arrival but the housekeeping could take half the day to get there. We ran out of toilet paper twice waiting for them to come. Then, once we let them in and gave them a generous tip-all they did was make the bed and drop fresh towels. Our sheets were not changed the entire 4 nights we were there and they spend maybe 5 minutes cleaning your room. There was no vacuuming and you are bringing sand in which is inevitable after the beach and it was also on the bathroom floor. I also found the hotel to be leaking in the hallway windows of the 8th floor by the elevator and when we went to eat at their Calypso restaurant, there were pails catching water. I actually got wet sitting at one of their booths and had to change tables. The pool is very cold and we know it's not heated but very few people swam in it. Luckily, the beach and boardwalk is right there and you can walk right onto it from the hotel. The view is amazing from the balcony. You can also rent chairs/umbrellas if need be. Gave it a 4 overall and everyone is very friendly and courteous every time you enter which is nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phila, PA

Great time!

Posted Aug 28, 2017
Cons: The pool needed to be skimmed and felt a little too closed in.
This was our first stay in VA Beach. The hotel is in a great location, was very clean and comfortable. View of the ocean, beach, and promenade was amazing! Great bar/restaurant attached to the hotel with lots of other great choices within walking distance. I'm so glad we brought our bikes. The bike path right in front of the hotel is open for use 24/7.
Comment from Hotel Management
Aug 31, 2017 by Jessica , Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jessica G Guest Service Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Good room for the money

Posted Aug 23, 2017
Room had a great view and was clean and comfortable. Staff was friendly except for the woman at the front desk the day we left. VERY little parking, but valet parking was good when needed. No noise issues.
Comment from Hotel Management
Aug 25, 2017 by Jessica , Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jessica G Guest Service Supervisor
3 out of 5
Recommended
for Everyone
by A verified traveler from w.v.

Posted Aug 23, 2017
Pros: Decent food,close to beach
Cons: Is a little dated for cost of rooms.
Location: Good location,lots to do in area.
Was nice place,friendly staff,easy beach acccess,was a little over priced,but would probably stay again.
Comment from Hotel Management
Aug 25, 2017 by Jessica , Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jessica G Guest Service Supervisor
4 out of 5
Recommended
for Families
by A verified traveler

Great Staff

Posted Aug 19, 2017
Pros: I would recommend this Hotel . Great View and easy access to the beach.
Location: In proximity to many attractions for the kids
There was a minor hiccup concerning special needs concerns for my wife. The staff bent over backwards to try and remedy the issue. Despite all that we had a great stay.
Comment from Hotel Management
Aug 22, 2017 by Jessica , Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3 out of 5
by A verified traveler

Not as nice as it appears in photos

Posted Jul 24, 2017
I was very disappointed in the condition of the hotel lobby, hallways and pool. The pictures made them appear much nicer than they are. The room was nice and clean. The hotel staff were very nice but very unprofessionally dressed. Housekeeping wore mismatched scrubs and the front desk had on basic street clothes except one person who had on a blue shirt which appeared to be the uniform that everyone should have been wearing. When leaving, I had to wait 10 minutes for the valet person to show up and when he finally did, he was strolling out of the hotel with a cup of coffee. The pool area was not clean and very closed in. The pool is also very small and the depth of the water is incorrectly displayed on the walls. I'm 5'9" and could only stand in the 5ft area on my tip toes. My son is 5' and could not stand in the 4ft area at all. The best part of this hotel was the location. It is right on the beach which was nice. We paid $289 per night for this hotel which was WAY more than what the stay was worth. I would not book this hotel again unless the price was $125 per night or less because that is all it was worth.
Comment from Hotel Management
Aug 17, 2017 by Jessica , Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jessica G Guest Service Supervisor