Ratings based on 470 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place to stay

Posted Aug 20, 2017
We stay four nights it was a wonderful stay. We so close to places to eat, shop and the beach. We were in the quite side
5 out of 5
Recommended
for Everyone
by A verified traveler from boston

Great family place

Posted Aug 19, 2017
Beautiful pools. Studio room was excellent. Only wish the room had a little more counter space and more hooks to hang up towels. Otherwise, had a wonderful time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Close to beach. Less than a min walk to boardwalk.

Posted Aug 15, 2017
Very nice pools and hot tubs. Need more towels in room. And new mattresses. Overall very nice
Comment from Hotel Management
Aug 19, 2017 by Joan, Hotel Management
Thank you for your feed back. We do appreciate it. We have noted your recommendations on the towels and the mattresses. I do apologize on the towels but also would like to advise that we do supply extra if we are aware of your need. On your next visit please give us a quick call to the Front Desk and we will be happy to assist. Let me know if there is anything else I can assist with for your next visit to Turtle Cay Resort. Regards, Please be aware that we do provide extra items when the guest advise us of their e
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great location and nice pools.

Posted Aug 4, 2017
Pros: Location was the #1 selling point even though it was not right one the beach...it was a 2 minute walk to get to the beach.
Cons: Paint walls/ceilings and fix broken items. Fix stairs to pool deck. Improve the security latches on the doors,
Location: The beach and bars/entertainment and restaurants...everywhere!
This resort is located at the south end of the strip in VA Beach, so it is within walking distance of everything you'd want to do. The resort looks nice and is well maintained, though some freshening up is needed. While we were there, some improvements were ongoing with painting and other maintenance. As you would imagine, this is a high traffic resort and it takes a beating from guests. All in all it wasn't a bad place to stay, was clean, and the staff was very friendly and quickly resolved the small issues we had while there. The appliances were newer and the bed was pretty good. The balcony room overlooking the pool was nice and the pools/hot tub were nice and clean.
Comment from Hotel Management
Aug 5, 2017 by Joan, Hotel Management
Thank you for your feedback. We appreciate your taking the time to do this. We are working on improving the property and hope that your next visit you will see even more improvements. Looking forward to welcoming you to Turtle Cay again. Best regards Joan
1 out of 5
by A verified traveler

Flies and sickness

Posted Jul 27, 2017
Pros: The pool was nice
Cons: Customer service, cleanliness of room
There were flies in my room. It was gross and made eating and sleeping uncomfortable. My daughter became ill and we had to check out a day early so we could take my her to a doctor. I prepaid and the hotel refuses to refund me for the day/night after we checked out.
Comment from Hotel Management
Jul 29, 2017 by Joan, Hotel Management
Hello I am so sorry to hear about your experience. It is difficult for the hotel staff to prevent flies this time of the year. Usually when balcony door is open then it becomes quite easy for the flies to access rooms. I am sorry for your daughters illness and hope she is doing much better. I see that you dealt with Reservation on the refund and not directly with the property. I will research this situation and follow up. I do apologize for the inconvenience. I will research and advise. Please let me know if there is anything else I can assist with
3 out of 5
by A verified traveler from Richmond, Va

Posted Jul 26, 2017
I would not recomend renting studio rooms that they offer. My room was dark with window facing hallaway and no balcony. Anybody passing trough hallaway would be able to see you in the room. In addition to that thare was a lots of trafic trough that hallaway where staff and guest would roll strolers and It would be so loud that sounded as a train passing by close.
Comment from Hotel Management
Jul 28, 2017 by Joan, Hotel Management
Good morning Huso, I do understand with the studios. They are smaller than the one bedrooms and are better served as a part of a 2 bedroom. I do apologize for the experience and would encourage you to visit again and to get the 1 bedroom unit instead. Please let me know if there is anything I can do to assist and looking forward to welcoming you again to Turtle Cay Resort Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Nice hotel

Posted Jul 24, 2017
It's worth the money hotel rooms are very good and the pool are excellent
Comment from Hotel Management
Jul 24, 2017 by Joan, Hotel Management
Thank you for your feedback. We are happy you enjoyed our resort and your vacation. Looking forward to welcome you home again to Turtle Cay Resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Best pool in area. Close to beach.

Posted Jul 23, 2017
The pool was so big and has heated section so awesome for the kids.
Comment from Hotel Management
Jul 24, 2017 by Joan, Hotel Management
We are so happy you enjoyed our pool at and the location of our resort. We hope you had a great vacation and look forward to welcome you back to Turtle Cay Resort. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from erie pa

Posted Jul 23, 2017
Definitely would go there again. The staff the Pool and the facilities or awesome
Comment from Hotel Management
Jul 24, 2017 by Joan, Hotel Management
Hi Michael, Thank you for your feedback. We are delighted that you enjoyed your stay with us at Turtle Cay Resort. We look forward to welcoming you home again at Turtle Cay. Best regards,
3 out of 5
by A verified traveler from sandston, va

Construction on units, average accomendations

Posted Jul 21, 2017
Pros: Staff was excellent
Cons: Refer to complaints
Location: Location is good. Restaurants c,ose y
Air conditioner broken. Staff tried to fix but could not. A portable unit was installed and we were given a fan. Construction ongoing. Fire stair exit was blocked on our end of hall. They say they are a resort but did not make the beds or clean the room or deliver clean linens. If you asked for linens the would bring them to you. A resort tax was also charged
Comment from Hotel Management
Jul 24, 2017 by Joan, Hotel Management
Dear Sheilau, I do thank you for taking time to give us your feedback and realize that all was not what it should be with your stay with us. We deeply apologize for the inconveniences you experience and daily we are working to have all these issues addressed. I do hope that you consider visiting Turtle Cays again as we are daily planning and working on improving our property. We hope your next visit will be better and looking forward to welcoming you home again to Turtle Cay. Regards,