Ratings based on 943 Verified Reviews

3.4 out of 5
63% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Room as needed for stay.

Posted Sep 19, 2017
Pros: Room accommodations, staff.
Cons: Check all segments of bedding more closely. The decorative layer at foot was sticky. There was a pillow with a dirty pillowcase on one of the beds.
Location: Great location--it's between the boardwalk and Norfolk.
Our room was very nice. as were the people at the desk. Because of the horrid reviews, we went in early to check the accommodations. We had two problem which were minor and which we reported. With the room as nice as it was, it would have been nice to be able to stay another few days. The lady who checked out behind us had a list of problems, She should have reported it the evening before. It was a nice hotel. I hope they get their act together. All staff we encountered were very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

Pleasant stay

Posted Sep 16, 2017
Pros: Staff was polite and helpful. Parking was indoor and good.
Cons: Some basic upgrading is needed. Carpet, one TV was old.
Location: On the bay with beach. Grocery store and restaurants across the street. There is one night club across the street, but did not experience that.
The hotel is on the tail end of a previous renovation and is showing some age. The carpet in the 2 rooms I saw were dirty, stained, and thin. Other than that, the linens and amenities were good. I could not hear between the rooms, but the doors offered no sound insulation, so anything that happened in the halls was quite loud--vacuuming, doors slamming, voices. My room view of the bay was ok and I did get to see a pod of dolphins swim by. I would go back, but am glad I packed slippers so I didn't have to touch the carpet.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
It is our hope your pleasant trip also included some time spent relaxing on the beach or by the pool, or even taking some of the free bikes we have available for a ride. Making sure our guests receive polite and helpful service from our team is important to us, as well as offering clean and comfortable accommodations so we will let our staff know about your review. Thank you for staying with us and it will be our pleasure to have you back to stay with us again.
3 out of 5
by A verified traveler from KY

Close to the beach but that is the only plus

Posted Sep 12, 2017
First time visiting the Virginia Beach area and definitely pleased with the Bay Area vs the boardwalk area. Misleading as to the view of the ocean from this hotel. After reading other reviews I asked for an updated room and the staff complied. I don't know what rooms that haven't been updated look like but I can't see much updating. As the hotel is a conference center, we experienced a very noisy place. There was a wedding on Saturday and some kind of carnival on Sunday for a car dealership employees and their families. Very noisy and party atmosphere which is not what we were looking for. On our walk back from the beach on the sand path that runs beside the hotel we had to see beer bottles and avoid walking through puke. Just my honest opinion but this place has a lot of work to be done.
Comment from Hotel Management
Sep 19, 2017 by General Manager, Hotel Management
Our guest feedback means a lot to us and we are glad you told us about your visit, including your satisfaction with our excellent location on the Chesapeake Bay. We are sorry to read some other guests may have disturbed your visit and appreciate your patience with the events our location sometimes hosts. Thank you for staying with us and we do hope you had fun overall in the Virginia Beach area.
5 out of 5
Recommended
for Families
by A verified traveler from C'ville

Nice to beach, confortable room

Posted Sep 12, 2017
Pros: Nice to walk in beach, comfortable room, no traffic zam, good security. Spacious parking area. Everything is good.
Cons: nothing
Location: very good
Nice to walk in beach, comfortable room, no traffic zam, good security. Spacious parking area. Everything is good.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Your perfect review is truly appreciated and we are so glad to read you enjoyed your comfortable suite accommodations at our great location here on the beach. We hope your time with us also included dining with a view at TradeWinds Restaurant overlooking the Chesapeake Bay or exploring the fun attractions in the area. Thank you for staying!
1 out of 5
by A verified traveler from Indiana

AWFUL place

Posted Sep 11, 2017
Pros: The front desk people were friendly.
Cons: Everything. Update the rooms. Improve the lighting. Add restaurants that stay open on the weekend.
Location: Luckily there are restaurants and amenities nearby. Grocery store across the street. $20 Uber ride to the boardwalk.
I'll start with the only positive. The front desk workers were very friendly. Where do I start on the negative? First of all the guy in front of me in line had to change rooms because of bugs. 2- This place is a "conference and resort" hotel, yet there were NO restaurants on premises open where you could get a meal or a drink. The signs claimed you could still get room service, however, when I called for room service, they said no room service was available. 3) The pool area was dirty. 4) The rooms are very old and outdated. When I opened my door, my bed was LITERALLY less than a foot away from the door! 5) To get to the elevator to the rooms, you have to cut across a dark parking garage. I did not feel safe. I would never ever recommend this place to anyone. I travel all of the time and this was probably the worst hotel I've ever experienced.
2 out of 5
by A verified traveler from Va

Stained carpets & odor, mediocre

Posted Sep 6, 2017
Quick check in, carpets look nasty, room was nice size but the double beds were too small for 2 people. Pulled sheet back to find someone else's hair, the floor in the bathroom area had dirt on it. Went to take shower & water was cold. Had to run it for like 5 mins before it got hot. Nice sitting area and a lovely view of the beach! The view was the only reason we stayed! Location was good but not much to pick from in the way of food! Housekeeper knocked on the door more than an hour before checkout so we just left! May or may not go back! Woke up interrupted both mornings! Running kids & Housekeeper. I like to sleep in a little when on vacation! Never once did anyone ask how our visit was. First time for that! Usually at checkout they'll ask. I would only go back because it's more peaceful and less busy than the Main beach.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Our gorgeous location on the Chesapeake Bay is a perfect spot for travelers looking to relax and enjoy some quality time by the water. Hopefully you took advantage of the water sport rentals or simply relaxing on the beach. Your comments will be addressed with our housekeeping team immediately, as this is not the typical experience our guests have. Thank you for staying with us and we do hope you will return to our lovely location again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, private beach close by family friendly

Posted Sep 5, 2017
Pros: Good customer service, spacious rooms with amazing view of beach
Cons: The bathrooms need to be renovated.
It was my first time at this hotel resort and I must say I am very pleased with the customer service I received from hotel staff. Also the rooms are spacious, clean and beautiful view. The decor is beach theme could be updated a little but overall I would recommend this to a friend or family member.
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Excellent! We are thrilled you loved our beach location, spacious, clean accommodations, and especially friendly service. Hopefully you enjoyed relaxing at our pool or having cocktails on the back deck overlooking the bay. Thank you for choosing our resort and it will be our pleasure to have you back to stay with us again the next time you visit Virginia Beach.
1 out of 5
by A verified traveler from Baltimore, MD

Nice location; Horrible Facility

Posted Sep 4, 2017
The hotel is in great need of renovations! My first impression as I walked in should have made walk out! There were gnats flying all around the room so they came in with bug spray WHILE I WAS IN THE ROOM!! The room did not or feel sanitary! Needless to say, the two-day, tranquil personal retreat that I envisioned was very disappointing!
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
We pride ourselves on making sure our guests enjoy a clean, comfortable stay at the beach and we are sorry your trip did not reflect this. Our housekeeping management team will be made aware of your feedback. Thank you for staying with us and we do hope you loved having access to our private beach, the beautiful views of the Chesapeake Bay, and free convenient Wi-Fi access.
4 out of 5
Recommended
for Everyone
by A verified traveler

Virginia Beach Resort Hotel and Conference Center

Posted Sep 1, 2017
We loved the private beach on the bay. It was clean and right there. It wasn't crowded and had the right amount of people. Just like other beachfront hotels, accommodations could be updated a little but it was fine and kept up. I was disappointed that although I booked an oceanfront room, Expedia got me and ocean view with a side balcony. The hotel told me that Expedia has no balconies and that's why it's discounted.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Thank you for staying with us and taking the time to tell us about your nice visit to Virginia Beach. We are thrilled you loved our beautiful private beach area and hope you may have had time to rent a jet ski or paddle board to use in the calm waters that are awesome for water sports. Your feedback is appreciated and we do hope you will be back for another great vacation in Virginia Beach. Thank you for choosing our resort.
3 out of 5
by A verified traveler

Posted Sep 1, 2017
Older hotel, dated. Room had an odd layout with bedroom immediately on entering and living area/kitchen in the back. Good location.
Comment from Hotel Management
Sep 5, 2017 by General Manager, Hotel Management
Our beautiful location on the Chesapeake Bay in Virginia Beach is an awesome spot for guests to enjoy a private beach with calm waters, excellent views, and lots to do around the hotel. Thank you for staying with us and we hope you will consider returning to enjoy another stay in the area.