Terrace/patio

Reviews of Auberge du Vin, a Tribute Portfolio Hotel, Tupungato

4 out of 5
Auberge du Vin, a Tribute Portfolio Hotel, Tupungato
Calle la Costa s/n, Tupungato, Mendoza

Reviews

8.6

Excellent

Rating 10 - Excellent. 132 out of 263 reviews" "
Rating 8 - Good. 96 out of 263 reviews" "
Rating 6 - Okay. 22 out of 263 reviews" "
Rating 4 - Poor. 5 out of 263 reviews" "
Rating 2 - Terrible. 8 out of 263 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but non-gravel drivers beware
Stayed 1 night in Feb 2024
Response from Micaela on Feb 27, 2024
Dear Bianca , It is a pleasure to know that you liked the hotel. Regarding the drivers, we wanted to know what you were referring to?I remain attentive

8/10 Good

Emmanuel, Neuilly sur Seine

Traveled with partner
Liked: Cleanliness, staff & service, amenities
In the middle of wineyards in the UCO valley, this property offers rooms with beautiful views. Pleasant staff. Sadly for us, the pool was not working.
Stayed 2 nights in Feb 2024

10/10 Excellent

Adam

Stayed 3 nights in Nov 2022

8/10 Good

Peter, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in the middle of a winery, good size rooms and with kitchenettes for a longer stay though the restaurant is very very good , friendly service, pool is nice too. Just get accurate directions as the last 4 miles is on rocky dirt roads. I found it ok using google maps and an LTE phone signal, others didn’t, but anything less than LTE you better drive by day and look for very small signs .
Stayed 3 nights in Mar 2022
Response from Thank you on Apr 5, 2022
Dear Peter: We hope this email finds you well. Thank you for your visiit and your comments

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent service and comfort
Experience was excellent, our only down side was the access road, which is a dirt road with gravel on top, for quite a long distance. Everything else was perfect.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room did not have a safe, or closet. We were told that they would change our room to a large room with both items mentioned above, but we decided to stay in the same room, since we were only going to stay one more night.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like the staff that us willing to serve and all the concierge team. Especially there driver service(Jorge) he is the best.
Stayed 3 nights in Jan 2020

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Views
Pros: Location Scenery Lovely staff Helpful concierge Cons: Long drive up a rocky track (but this is pretty standard in Mendoza) Service during happy hour
Stayed 2 nights in Dec 2019

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Needs remodelation paint modernize furniture outsid
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views. Such a peaceful break! Our room was lovely and super clean. The staff were great and really went out of their way for us. Main negative was the selection at breakfast and with no other shops close by, it was difficult to make it to lunch! Overall I would definitely recommend the hotel for a short stay
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in an amazing jawvdropping location looking at the Andes mountains. AN incredible view from the Mountain View King Room that we stayed in and the staff were friendly and very helpful with all our requests at all times.
Stayed 3 nights in Nov 2019

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, in beautiful setting. Staff were extremely helpful and friendly. Restaurant very nice. Rooms very spacious. Only downside is the 3k dirt road up to the property, which is a bit stressful when you are driving a hire car re. damage.
Stayed 2 nights in Nov 2019

8/10 Good

ALEX, MIAMI

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
EL HOTEL ESTA BIEN Y TIENE HABITACIONES COMODAS ,PERO NO DECIA QUE PARA LLEGAR TENIA 5 KM DE CALLE DE TIERRA Y PIEDRAS SI SABIA ESO NO IBA CON MI AUTO ,POR OTRO LADO TENIA EL HOTEL PREPAGO POR EXPIDIA Y EN EL HOTEL NO SE TOMARON LA MOLESTIA DE REVISAR Y ME VOLVIERON A COBRAR 20 DIAS DESPUES SIGO RECLAMENDO EL REEMBOLSO DE MI DINERO
Stayed 4 nights in Oct 2019

10/10 Excellent

Kat, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, with friendly staff, delicious on site restaurant and unforgettable views, would definitely recommend.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is the best part of this place. But don't let that detract from the quality of the service, food and wines.
Stayed 1 night in Jun 2019
Response from Front Desk Team on Jun 6, 2019
Thank you for sharing your feedback regarding your stay! Also, thank you for the kind words regarding the service, food and wines. We are continually trying to improve the variety and quality of food items that we offer. Thank you for staying at the Auberge Du Vin Hotel and we hope that you will consider us for your next trip!

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The service is almost absent - despite the early departure and the included breakfast I could not get a cup of coffee. Well, the rest of the staff is not caring and friendly. It is a pity, since the hotel has a great location and I would like to return. But not with such a terrible service. Plus the problem of sound insulation of rooms (especially 20X), and you not only hear the neighbors, but also delivering everything to the hotel early in the morning, as the windows of the rooms overlook the parking lot in front of the hotel.
Stayed 1 night in May 2019
Response from Manager on May 13, 2019
Dear Mr. / Mrs.: Thank you for taking your time to share your latest experience at Auberge Du Vin Hotel. We greatly appreciate your trust with the Hotel. However, we are very sorry that on this occasion , the inconvenience With the service has tarnished the comfort of your stay. Know that your case has already been seen by the team and the relevant steps have already been taken with the department involved. I apologize on behalf of the team of Auberge Du Vin Hotel for the inconvenience caused. We hope another time you visit Mendoza again, we can welcome you again and offer you a better experience in our Hotel. Best regards. Adrián Arregui Facility Manager

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay . Very good service . Lovely place very close to wineries . Only negative parts : dining/breakfast place is too small and the gym is not in best condition
Stayed 2 nights in Apr 2019
Response from Manager on May 13, 2019
Dear Mr. Alfredo .: Thank you for taking your time to share your latest experience at Auberge Du Vin Hotel. We greatly appreciate your trust with the Hotel, and we are delighted to know that the service received from our team has been satisfactory. However, we are very sorry that Gym size did not met your expectations and tarnished the comfort of your stay. Know that your case has already been seen by the team and the relevant steps have already been taken with the department involved. I apologize on behalf of the team of Auberge Du Vin Hotel for the inconvenience caused. We hope another time you visit Mendoza again, we can welcome you again and offer you a better experience in our Hotel. Best regards. Adrián Arregui. Facility Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Excellent staff, clean rooms and nice views. Very good breakfast
Stayed 4 nights in Mar 2019
Response from Front Desk manager on Apr 17, 2019
Dear Mr. / Mrs.: Thank you for taking your time to share your latest experience at Auberge Du Vin Hotel. We greatly appreciate your trust with the Hotel and we are delighted to know that the service receive from our team has been satisfactory during your Staying. We hope another time you visit Mendoza again, we can welcome you again and offer you the best experience in our Hotel. Best regards. Adrián Arregui

8/10 Good

Yojana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful hotel surrounded by vineyards and Andes background.
Stayed 2 nights in Feb 2019
Response from Front Desk Manager on Apr 17, 2019
Dear Mrs.Yojana: Thank you for taking your time to share your latest experience at Auberge Du Vin Hotel. We greatly appreciate your trust with the Hotel, and we are delighted to know that the service received from our team and the view in your room has been satisfactory and enjoyable. We hope another time you visit Mendoza again, we can welcome you again and offer you again the best experience in our Hotel. Best regards. Adrián Arregui

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and surroundings. They have an excellent kitchen but don't miss the nearby restaurant La Matera either; a great gaucho experience. Hotel is clean and personnel is friendly. Perhaps my only comment is that they could do a little bit more with the pool as for adults it is not much more than a cooling down area.
Stayed 2 nights in Jan 2019
Response from Stefano Battel on Jan 16, 2019
Thank you so much for the review, we are are very glad you enjoyed your stay. We hope to see you again in a future stay.

8/10 Good

Krzysztof

Nice hotel in a very peaceful location amonster the vinyards. Great views!
Stayed 2 nights in Nov 2018
Response from Stefano Battel on Jan 16, 2019
Dear Mr. Krzysztof: We are very glad you enjoyed your stay with us. We hope to see you again in the future. Kind regards;

10/10 Excellent

MT, Minneapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very generous with their time. Food at epic was very good. Braised goat was fantastic.
Stayed 1 night in Nov 2018
Response from Stefano Battel on Jan 16, 2019
We are very glad you enjoyed your stay with us. Thank you for taking your time in giving us a rewiew. We hope to see you soon in a future stay. Kind regards;

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018

8/10 Good

Tracy, Wellington, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were extremely helpful. The hotel is a few minutes out of town, so it was useful having a rental car to get around.
Stayed 2 nights in Sep 2018

10/10 Excellent

Evren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great staff, felt like I’m in a luxury home.
Stayed 2 nights in Feb 2018
Response from Florencia Longo on Feb 20, 2018
Dear Evren, thank you very much for your comments! We are glad you had enjoyed your stay with us. We look foward to welcome you again! Kind regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hidden gem.
This was a dream hotel. The inside and out of it was to die for. Great food at their restaurant. A romantic fireplace. Terrace with lounge chairs and beds to look up to the stars at night. The bedroom was more than spacious and had a his/her bathroom sink, amazing shower, and a wonderful and comfortable bed with a small patio right outside for a late stroll. The staff was more than nice and knowledgeable of their local area/events/attractions. Be ready to get here by car only (rent or private).
Stayed 1 night in Jan 2018
Response from Florencia Longo, Front Desk Manager on Feb 20, 2018
Dear Luis, thank you very much for taking the time to evaluate our hotel! We are glad you enjoyed your time with us since we work really hard for our guests. We look forward to welcome you again at Auberge du Vin! Kind regards,

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Beautiful hotel, poor management
Firstly, good things,hotel has beautiful location,very impressive estate and grounds.Vineyards supplying local wineries is definitely something very unique for a hotel.However,the property itself does not make up for very inexperienced staff which seems to have no clue what luxury hospitality is. Zero information about the grounds,facilities,attractions,activities.The front desk was unable to make bookings on our behalf claiming places are booked out or closed and we managed to make the bookings ourselves - it happened twice during just a 2 day stay... Clearly unhappy, unaccommodating waiting staff during breakfast with no knowledge or customs to be capable of servicing guests in luxury establishment. No communication with guests, no courtesy at any level of service. The only exception was Karen which seemed to be the only member of staff capable of interacting with guests in a polite, professional and courteous manner - thank you, so great to see someone smiling! Fresh breakfast station’s quality of food below acceptable level. Custom-made omelette ordered for our first breakfast at the facility was served as basically scrambled eggs. Very disappointing - clearly poor hotel management leads to employing unexperienced staff that is not ready to serve guests expecting 5* service.Most of the staff seemed to be surprised with simplest requests/questions.If you don't invest in the right people and staff training,even the most beautiful scenery won't make up for it
Stayed 2 nights in Dec 2017
Response from Jael Trinchero on Jan 9, 2018
Thank you very much for your comments, they are very important for us to improve. We are in a stage of changes in the organization and we regret that this has been reflected in the service offered. We apologize for the experience and hope to have the opportunity to receive again for the quality and warmth we want for our guests.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estimada Elizabeth, muchas gracias por su tiempo para evaluarnos. Esperamos recibirla pronto nuevamente

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bit of a letdown
My wife and I traveled to Chile and Argentina for our honeymoon. We stayed at Auberge Du Vin for our last night in Argentina before traveling back to Chile. We had spent the previous three nights at the Park Hyatt in Mendoza and hoped that this hotel would capture all the Park Hyatt’s amenities and combine them with great views and privacy. Unfortunately Auberge Du Vin fell short. There were some very nice things about the hotel – the property is absolutely beautiful as are the views. However, it’s very difficult to access – it’s okay if you want to stay put, but not a particularly good option to visit other vineyards. Everyone at the hotel was very nice, but it’s definitely not a boutique hotel level of service. It’s more like your standard medium range US hotel (Hampton Inn, etc.). The food was also okay – not bad, but not great. They also only produce one wine themselves – a Pinor Noir (though it was very good). Again – good place to stay if you want privacy and views, but don’t expect a luxury experience.

8/10 Good

JC, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in the middle of no where
Liked the hotel but not the location. Too far away from things to do.

6/10 Okay

Scotty, California

Beautiful location, in the middle of nowhere...
The hotel is very nice, new and clean. It is located in a very remote area that is only reached by 20 minutes on a very rocky road. Absolutely nothing else around. The staff was friendly, spoke a little english. Overall, it has an empty feeling to it. The hallways echo and the staff were quite noisy. Our room had a nice view to the vineyards, but no explanation or infomation if these are part of their winery? Also, the room had a small kitchen area but since there is no place within 30 miles for groceries, not sure why. The room was large, but ours had a terrible smell coming from the drain in the bathroom. The restaurant was acceptable for breakfast, the dinner menu was a bit limited but they are accommodating to modifications. If you are staying there more than two nights it gets a bit monotonous. Beware, there are no other options. Outside areas including the pool were not well maintained, the chairs and pool were dirty. Inside lounge was cozy and had a nice big fireplace that was lit upon request.

10/10 Excellent

paula, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway for wine lovers
We loved the secluded setting within a vineyard, the room (110) was huge with a wood burning fireplace, amazing mountain and vineyard views, confortable bed, great te with Tom's of pay per view movie channels, free wifi a safe in the room and great water pressure in the extra largue shower. The Épico restaurant served delicious Gourmet meals at night and a very yummy breakfast in the morning. There is a gym, a nice pool and a cozy living room with a fireplace in front of the hotel bar. Service was great and staff was friendly and helpful. They booked all our excursiones and vineyards visits. We recommend To go to Estancia La Alejandra for a wonderful meal and a horseback ride at the base of the Andes. Make sure that you rent or bring a car that can handle dirt roads.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great wine
The staff were lovely and we had an excellent stay. The location is remote, but with easy access to wineries. It was a very relaxing stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing and great value. Only Downside was that it was in the middle of nowhere which of course has its charm, but didn't cater to this in terms of activity (i.e. Pool table, board games, spa facility, small shop). Food and drink prices a bit High because of this... Would I stay there again? Probably only in summer when the pool was warm enough.

10/10 Excellent

Alison, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous! Can't wait to go back!
Gorgeous place! Wish I was still there! Great service and food in a beautiful relaxing setting. Our room was super Luxuruous and chic. Floor to ceiling windows with door leading straight to vineyards. Restaurant was delicious and affordable. Concierge organized beautiful vie hard excursions during the day and taxi service for trips. Off the beaten path in the best possible way. a true bargain in luxury. Like a spa.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Mendoza. Staff was super!
We loved our stay at Auberge Du Vin. The hotel is about 1 1/2 from Mendoza but once you arrived at the Hotel no question is worth the drive. Hotel has a great view to the mountains and is surrounded by "grapes". Room was very comfortable. From desk will recommend you great wine testing and where to go to eat, trust them.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing retreat in the Tupungato area. Perfect place to rest for a few days. The staff is really efficient and friendly. If I ever go back to that area I will stay there again.

10/10 Excellent

Daisy, Evesham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
We had a wonderful stay at Auberge du Vin. The staff were friendly and attentive. The food in the restaurant was delicious! Highly recommended hotel.

6/10 Okay

Stephanie, Napa, CA

Liked: Staff & service
Fairly new, modern, basically just a Holiday Inn
For American travelers: This is a condo hotel in the boondocks. Fairly new, modern but very sterile. Not a piece of artwork in the whole place. No daily room services, bellman or valet. There is a self laundry with one washing machine. Well off the beaten path. 15 minute rocky (talking boulders here) "road" to the entrance. The room was fairly spacious and had a kitchenette with starter coffee. Hard mattress. The AC was loud and minimal. Should you need it, the TV has English channels. Free Internet hit or miss. Both sliding door locks (we were on the 1st floor backing to the vineyard) were broken off, the staff just shrugged and said its safe here. I'm sure it is. Barren but nice enough pool with cabanas. Guys, need to clean the furniture. I will say, the front desk was as helpful as possible with reservations and the cuisine in the restaurant was actually very good. . That said, its "fine" for a night or two but NOT as your destination. For the price I recommend spend a bit more and stay in a winery posada.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fernando

Stayed 3 nights in Dec 2023

10/10 Excellent

Laureano

Stayed 4 nights in Nov 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom hotel.
Cama confortável, linda vista, excelente café da manhã, quarto espaçoso com uma pequena cozinha. O ponto fraco é a internet, wi fi cai toda hora e a velocidade é horrível. A recepção é ágil, mas faltou maleabilidade. Em um dos dias, eu precisava de ajuda para enviar um documento online, e a recepção não me permitiu usar o desktop por 5 minutos.
Stayed 5 nights in Nov 2023

10/10 Excellent

DANIEL

Traveled with group
Liked: Property conditions & facilities
Mejorar la actitud de los que nos atendieron. Algunos de mal humor. Además nunca contestaban el telefono
Stayed 3 nights in Nov 2023

10/10 Excellent

Luciana

Stayed 2 nights in Oct 2023

10/10 Excellent

AGUSTINA SOLEDAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Francisco A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso lugar
Bellisima vista y muy buena atención del personal
Stayed 4 nights in Sep 2023
Response from AUBERGE DU VIN on Oct 2, 2023
Estimado gracias por su visita y esperamos que vuelva pronto. saludos cordiales.Andrea

10/10 Excellent

Lyvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã maravilhoso, equipe super atenciosa.. voltaria com toda certeza
Stayed 2 nights in Sep 2023
Response from Micaela on Sep 30, 2023
Fue un placer conocerlos, los esperamos nuevamente!Saludos cordiales