Ratings based on 217 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San José, CR

Nice location

Posted Oct 8, 2017
We had a nice stay at the hotel, there is a nearby shopping center, like 20 min walking with lots of restaurants. The bedding was comfortable. The bathroom wasn't roomy.
5 out of 5
by Raifer

Posted Aug 14, 2017 on Hotels
Otimo
Comment from Hotel Management
Aug 22, 2017
Estimado Sr. Raifer, Gracias por tomarse el tiempo para compartir sus experiencias. Nos alegra que haya disfrutado su estadía con nosotros y siéntase siempre muy bienvenido al hotel. Saludos, Kimberly – Asist. Calidad
5 out of 5
by Diego mejia from Las vegas

great location

Posted Jul 30, 2017 on Hotels
it was excellent
Comment from Hotel Management
Aug 1, 2017
Dear Mr. Diego, Thank you for taking the time to share your experience. We are glad that you enjoyed your stay at the hotel and we hope to see you again very soon. Best regards, Kimberly - Asist. Calidad
5 out of 5
by A verified traveler

Posted May 15, 2017 on Hotels
Comment from Hotel Management
May 25, 2017
Estimado huésped, Gracias por compartir su experiencia sobre su estadía en el hotel. Nos alegra que haya disfrutado nuestros servicios y siéntase siempre muy bienvenido. Saludos, Kimberly -Asist. Calidad.
3 out of 5
by Frances

Good and Bad stay at Novotel Santiago.

Posted Apr 10, 2017 on Hotels
The hotel was nice for the money. The service was good 'til they botched up our departure transportation from hotel to airport. Arrangements were made day before departure and a modification on the pick up time 4/6/17 was confirmed..Morning of pickup 4/6/17 2 passsenger vans were not available at time confirmed. A van and driver happened to be at the hotel and he mananged to take all 8 passengers and baggages (tight fit). Additionall issues arised but he did get us to airport on time. Told him to take up issue with hotel as they caused the problem.
Comment from Hotel Management
Apr 18, 2017 by Carla, Hotel Management
Dear Mr. Frances, Thank you for taking the time to share your experience regarding your stay with us. We knew about this situation that happened during your stay at the hotel and we are very sorry for the inconvenience. I will like to tell you that this situation was shared with all the heads of staff and we contacted the supplier, we reviewed our processes and we will take care to avoid any inconveniences like this again. Thank you again for your comment and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Kimberly - Asist. Calidad
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel to stay with reasonable price

Posted Apr 4, 2017
It's 3.5 star hotel, consistent with quality and brand name of Novotel.
Comment from Hotel Management
Apr 4, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear guest, Thank you for sharing your opinion about your stay at our hotel. We are glad that you had a good experience and we hope to see you again very soon. Sincerely,
4 out of 5
by Victor

Posted Mar 19, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by Carla, Hotel Management
Estimado Sr. Victor, mucha gracias por haber compartido su experiencia con nosotros. Esperamos poder verlo pronto nuevamente. Saludos, Kimberly Asist. Calidad.
5 out of 5
by Mauricio

Posted Mar 16, 2017 on Hotels
amazing area to stay, quiet, safe and lots pf restaurant options
Comment from Hotel Management
Mar 20, 2017 by Carla, Hotel Management
Dear Mr. Mauricio, Thank you for sharing your experience. We are glad that you enjoyed your stay with us and always feel very welcome to the hotel. Sincerely, Kimberly Asist, Calidad
5 out of 5
Recommended
for Families
by A verified traveler from Honduras

Weekend Trip to Santiago w/ Family

Posted Mar 2, 2017
Pros: New, clean, organized, staff, service.
Location: Excellent location. Restaurants and many places to visit nearby
We stayed at the Novotel Vitacura Santiago for 4 nights with my wife and family. The hotel in general is new, clean and organized. I want to thank the night manager Juan for all his fine attentions with me and my family. I will definitively come back to this hotel.
Comment from Hotel Management
Mar 10, 2017 by Kimberly - Asist. Calidad, Hotel Management
Dear Sr. Jose, Thank you for taking the time to share your experience and for choosing our hotel. I am happy that you enjoyed your stay and that your needs had been satisfied. Always feel very welcome to our hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Well located hotel, friendly staff

Posted Jan 24, 2017
The hotel is well located in a safe neighbourhood and good bus connections. Restaurant facilities and outside patios are well shaded and provide a pleasant retreat during happy hours. The included breakfast was excellent value, and the room was very spacious and the bed extremely comfortable. The staff possessed very good English language to overcome my limited Spanish.
Comment from Hotel Management
Jan 25, 2017 by Carla - Enc. Calidad. , Hotel Management
Dear Mr. Martin, We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,