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Reviews of Best Western Hotel Viterbo

4 out of 5
Best Western Hotel Viterbo
Via San Camillo de Lellis 6, Viterbo, VT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 401 reviews" "
Rating 8 - Good. 160 out of 401 reviews" "
Rating 6 - Okay. 9 out of 401 reviews" "
Rating 4 - Poor. 7 out of 401 reviews" "
Rating 2 - Terrible. 1 out of 401 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Luciano

Liked: Staff & service
Disliked: Cleanliness, amenities
Poche indicazioni per arrivare all’hotel. Camera fredda.
Stayed 1 night in Jan 2024

10/10 Excellent

Rosemary

Stayed 1 night in Oct 2023

8/10 Good

Ericka

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pleasant and the robe and slippers were nice perks.
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place in an area that doesn’t have many hotel options
Stayed 1 night in Sep 2023

10/10 Excellent

Frederick Valentine

Stayed 2 nights in Jun 2023

10/10 Excellent

siep

Stayed 4 nights in Jun 2023

8/10 Good

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a little out of the way & felt semi commercial. certainly good , clean & good value. if passing thru the area again would we stay there - yes!
Stayed 3 nights in Jun 2023

10/10 Excellent

Onorio

Traveled with family
Liked: Cleanliness, staff & service
Very clean, friendly staff
Stayed 2 nights in Mar 2023

10/10 Excellent

Margie

Liked: Property conditions & facilities, room comfort
Great customer care it was a great shower and good perks such as terry cloth bath robes We loved it
Stayed 1 night in Nov 2022

8/10 Good

BONNIE KAYE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Great breakfasts, friendly staff. Outside was in need of replanting and removing broken furniture.
Stayed 9 nights in Oct 2022

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, comfy beds and good breakfast. Front office and restaurant staff were great.
Stayed 1 night in Sep 2022

10/10 Excellent

Mikaela

Stayed 1 night in Jul 2022

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. I was here because my daughter had a medical emergency while in Italy studying abroad. The staff went out of there way to meet my needs and even provided me with snacks to take to the hospital.
Stayed 2 nights in Jul 2022

8/10 Good

Elisabetta

Liked: Staff & service, amenities, property conditions & facilities
The location was inconvenient, but the room was comfortable and clean. Breakfast was good and cheap. I noticed that the staffs pay much attention to hygiene, which is something the guests appreciate.
Stayed 1 night in Jun 2022

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent every time!
Second stay here. They are consistently good. Room is spacious with outstanding housekeeping(Rosie cleaned our room, she is awesome). Breakfast was good ( dining staff were so nice). Front desk professional and helpful. Live the balcony rooms. Bathrooms are large and clean. Will stay again for sure!
Stayed 2 nights in May 2022

8/10 Good

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms and bed
Stayed 1 night in Apr 2022

4/10 Poor

Stephen

Stayed 1 night in Apr 2022

8/10 Good

BONNIE KAYE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant experience at the hotel. The breakfasts were fantastic, but it would have been nice to have a cup of tea or coffee in the afternoons, and there is no provision for that. No coffee/tea maker in rooms.
Stayed 6 nights in Feb 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time!
Our stay was excellent. There are many restaurants near the location. there is also a shopping mall within walking distance in case you need to make a purchase.
Stayed 1 night in Oct 2021

8/10 Good

Jose G.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near Viterbo. Great customer service, on-site secure parking, spacious rooms and good breakfast selection.
Stayed 1 night in Jan 2021

4/10 Poor

Oscar

Disliked: Staff & service, property conditions & facilities, room comfort
4 stars must mean something different in Italy
Disappointing customer service prior to check-in with a complete lack of flexibility in the time of COVID. Check-in took nearly 30 mins as the hotel had cancelled the booking without telling us. Partner and I were both bitten at night while sleeping (during ten days in Italy, this ONLY happened on the two nights staying at this hotel). The adjustments to Breakfast because of COVID meant the meal was VERY basic and the safety measures taken felt mainly cosmetic. The decor is in severe need to attention (wall paper in the dining room was peeling). Location is lacking any charm or convenience. No tea / coffee making facilities in the room. Linen only provided for one person in a double room.
Stayed 2 nights in Jul 2020

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay.
Excellent. Very clean. Very quiet. Excellent bed comfort. Rooms are large. Breakfast and service all very good. Secured gate parking.
Stayed 1 night in Feb 2020

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The next chance to visit Viterbo will surely include this hotel in the list. Even the breakfast was excellent
Stayed 1 night in Dec 2019

6/10 Okay

Asher

Liked: Cleanliness, staff & service, property conditions & facilities
from 1 October the air-condition turned off, it's impossible to bi in the room
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great breakfast ideal location clean room
Stayed 2 nights in Oct 2019

8/10 Good

Mariana

Liked: Cleanliness, staff & service, room comfort
Good, practical hotel.
Good, practical hotel with parking. Was functional. Nothing special. We had a low level room overlooking a carpark.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Everything was fine. We stopped in Thus town because we were tired. We got plenty of sleep and moved on the next day
Stayed 1 night in Sep 2019

8/10 Good

Pat P., Melbourne, Australia

Great location if you have a car
Near shops and supermarket. Big room and nice facilities. My only suggestion would be for the bar to open longer that 5pm
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a quiet area not close to much of the touristy portion of town, but it was still a nice place to stay.
Stayed 1 night in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable choice
The hotel is in good condition and the staff were excellent. We had the buffet breakfast which provided considerable choice. We paid a little extra for the on-site parking. The location is not ideal for tourists wanting to see the sights of Viterbo or for walking distance dine out choices.
Stayed 1 night in Apr 2019

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Very friendly and accommodating staff. Good hearty breakfast and variety of coffee drinks.
Stayed 2 nights in Nov 2018

8/10 Good

Mark, Miami, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great size room with balcony. WiFi was solid. The little extras they give you (free bottle water, 5€ private parking) really help if you're driving through the country side.
Stayed 1 night in Sep 2018

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good business-style hotel
The room was large with an incredibly comfortable bed. The bathroom was clean and modern with a powerful shower. Parking was easy in their on-site car park. The bar could have been better stocked. Good for a 1 night stopover, but a little too far out of Viterbo for a longer stay.

8/10 Good

Joe, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay in Viterbo overall. Plenty of historic places to visit. The museums were not crowded. Taxi service around the city is very efficient and reasonably priced. Very safe to walk around at all hours.
Stayed 3 nights in Apr 2018

8/10 Good

Jhonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, clean and spacious, but the area around is more industrial. It was a good place to stop on our way from Sorrento to Firenze

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside centre around 100 km north east of Rome. Thermal baths and bus station close by hotel. Lake Bolsena not too distant with protected natural surround. Pilgrim's way long distance path connects to Rome. For those interested in camping there good sites. From hotel it is a good walk into Viterbo's old part of city centre, but interesting place with much of medieval core standing. Where sensible shoes. It is hilly. There are many steps and uneven surfaces. Where there are paths, these are in poor condition. Most local roads have poor surfaces and driving is very aggressive. Not all places are open in March and it can be cold and breezy, especially . Main rail connection is at Orte which is on high speed line and has stopping service to main Rome Fiumicino without need to got to Rome Termini. Local rail services in Viterbo are on single track branch line.

6/10 Okay

ANTAL LASZLO

Liked: Cleanliness, property conditions & facilities, room comfort
Cosy,Clean hotel, poor breakfast, small bathtub
The hotel was conveniently located on our route home and stayed a single night. No way we can assess the araea around as we did not see it. Some comments about the stay :The bathroom had a bathtub with a swinging glas deflecting the water splashes which was very uncomfortable during using the shower. The water was leaking the edge of the bathtub and the glas plate. This akward solution made showering a nightmare. The breakfast was less than frugal. No eggs, no vegetables. Positive points: the coffee offered from the espresso bar was excellent. The personnel both at the reception and the restaurant area were helpful, polite , nice people.

10/10 Excellent

JB, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and very friendly staff.
Lovely big room, with balcony. Breakfast was nice. Rooms were really quiet and had a fabulous night's sleep.

8/10 Good

Zahid, Sarasota, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - mediocre neighborhood.
The WiFi did not work. The reception said there was a problem - and that was it! No good restaurants nearby in walking distance. The only one was a pizzeria that had poor service and not good food.

10/10 Excellent

LJ, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST Place we stayed while in Italy!
We could not believe the service we received for the price we paid. It was exceptional! The full breakfast in the morning was excellent and exceeded our expectations. The staff was very professional and helpful. We cannot say enough about our stay at the Best Western in Viterbo! GRAZIE for the kind welcome and exceptional service.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, room comfort
Good stay, met expectations
Comfortable and spacious rooms and bathrooms. Staff was kind and helpful. Good breakfast.

8/10 Good

Martin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel was well maintained and it was quite nice as well.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff
The hotel staff went out of their way to be accommodating, which was greatly appreciated.

10/10 Excellent

Bob, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable accomodation
Superb fruit salad included in breakfast. AC setting could be set to very cool. Large comfortable rooms and great shower. Wonderful pizzeria below the hotel called Buongiorno Napoli - ate there twice. Easy drive to best parking on other side of town (just outside the wall) in 10 minutes. Meets the criteria to be awarded the various excellent ratings.

10/10 Excellent

Yevgeny, Kfar Saba, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very kind staff.
Nice hotel, very kind staff. Clean and comfortable rooms with balconies.

10/10 Excellent

GRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very good