Ratings based on 253 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Malta
Posted Apr 12, 2018
Pros: Very courteous staff, clean rooms, excellent breakfast.
Cons: I suggest that in a future upgrade of the hotel, the walls dividing the rooms be made of solid bricks so as to be sound-proof.
Location: Hotel is located next to the only big shopping center in Viterbo. It is about 2km from the city center which is easily reached on foot in 30 min.
Very nice stay in Viterbo overall. Plenty of historic places to visit. The museums were not crowded. Taxi service around the city is very efficient and reasonably priced. Very safe to walk around at all hours.
for Everyoneby A verified traveler
Posted Mar 19, 2017
Outside centre around 100 km north east of Rome. Thermal baths and bus station close by hotel. Lake Bolsena not too distant with protected natural surround. Pilgrim's way long distance path connects to Rome. For those interested in camping there good sites. From hotel it is a good walk into Viterbo's old part of city centre, but interesting place with much of medieval core standing. Where sensible shoes. It is hilly. There are many steps and uneven surfaces. Where there are paths, these are in poor condition. Most local roads have poor surfaces and driving is very aggressive. Not all places are open in March and it can be cold and breezy, especially . Main rail connection is at Orte which is on high speed line and has stopping service to main Rome Fiumicino without need to got to Rome Termini. Local rail services in Viterbo are on single track branch line.
by A verified traveler
Cosy,Clean hotel, poor breakfast, small bathtubPosted Oct 4, 2016 on Hotels
The hotel was conveniently located on our route home and stayed a single night. No way we can assess the araea around as we did not see it. Some comments about the stay :The bathroom had a bathtub with a swinging glas deflecting the water splashes which was very uncomfortable during using the shower. The water was leaking the edge of the bathtub and the glas plate. This akward solution made showering a nightmare. The breakfast was less than frugal. No eggs, no vegetables. Positive points: the coffee offered from the espresso bar was excellent. The personnel both at the reception and the restaurant area were helpful, polite , nice people.
for Everyoneby A verified traveler from London
Comfortable and very friendly staff.Posted Oct 1, 2016
Lovely big room, with balcony. Breakfast was nice. Rooms were really quiet and had a fabulous night's sleep.
by Zahid from Sarasota, Florida
Good hotel - mediocre neighborhood.Posted Jul 14, 2016 on Hotels
The WiFi did not work. The reception said there was a problem - and that was it! No good restaurants nearby in walking distance. The only one was a pizzeria that had poor service and not good food.
for Everyoneby A verified traveler from Las Vegas, NV
The BEST Place we stayed while in Italy!Posted Jul 10, 2016
We could not believe the service we received for the price we paid. It was exceptional! The full breakfast in the morning was excellent and exceeded our expectations. The staff was very professional and helpful. We cannot say enough about our stay at the Best Western in Viterbo! GRAZIE for the kind welcome and exceptional service.
Posted Jun 1, 2016 on Hotels
for Familiesby Elena
Good stay, met expectationsPosted Aug 3, 2015 on Orbitz
Comfortable and spacious rooms and bathrooms. Staff was kind and helpful. Good breakfast.
by Martin from Singapore
Nice HotelPosted Jul 27, 2015 on Hotels
The hotel was well maintained and it was quite nice as well.
for Everyoneby A verified traveler
Hotel StaffPosted Jul 25, 2015
The hotel staff went out of their way to be accommodating, which was greatly appreciated.