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Reviews of Gran Hotel Lakua

5 out of 5
Gran Hotel Lakua
C/ Tarragona 8, Vitoria-Gasteiz, Alava

Reviews

8.4

Very Good

Rating 10 - Excellent. 69 out of 170 reviews" "
Rating 8 - Good. 71 out of 170 reviews" "
Rating 6 - Okay. 21 out of 170 reviews" "
Rating 4 - Poor. 5 out of 170 reviews" "
Rating 2 - Terrible. 4 out of 170 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

VU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Microwave
Stayed 6 nights in Feb 2024

4/10 Poor

Gareth, Warwick

Traveled with partner
Disliked: Property conditions & facilities
Just a sad looking hotel. I’m sure it was once nice, but now too tired
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Nice hotel, bit worn.
Nice hotel for a business stay. Maybe little bit worn
Stayed 1 night in Dec 2021

8/10 Good

Marco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good But sad we need to paid 20€ by hour to access to the pool .
Stayed 4 nights in Oct 2021

8/10 Good

Lorna

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

8/10 Good

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Perfect stay for our business trip. Clean and had everything we needed
Stayed 1 night in Jan 2021

6/10 Okay

David

Business traveler
Stayed 2 nights in Dec 2020

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Large modern hotel 2 miles from city centre. Rooms large and well equipped, excellent dining on site, good gym, underground car park not expensive. Easy to find from A1.The barman does a great gin and tonic!
Stayed 1 night in Sep 2019

4/10 Poor

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

C. G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel!
The Basque Country is one of my favorite places in the world. Vitoria is the more formal, conservative city of the big 3 that includes Bilbao and San Sebastian - a bit more progressive. But Vitoria has much to offer and is a good center base to be all over the area. The Grand Hotel Lakua is my place of preference - local flavor, professional, attentive service and a very comfortable hotel. The only negative is that it's location is not central and towards the highway. But this is not a big city and everything is relatively close by. I've stayed here before and my experience was equally good. The restaurant is good and the cafe on the end of the building is also very good and inviting. Breaksfasts are excellent. Highly recommended!
Stayed 2 nights in Apr 2019

10/10 Excellent

Odette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price for 5* hotel
Good stop over place and well priced. Great facilities but the Breakfast too pricey. Also didn’t like the see through glass door for the toilet. Parking was ok but limited. Otherwise, a great hotel.
Stayed 1 night in Aug 2018

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from J. on Apr 12, 2018
Thank for your reservation at our hotel.

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food
The hotel is nice have stayed there three times, this time sent food away very bad, did take it of the bill, but no the point.
Stayed 1 night in Jan 2018

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Arrived late at night after a long journey to find the cafe was still open which was fantastic. Served by friendly staff and the food was very tasty. Our room was spacious and quite plush with a comfy bed and fridge. On the outskirts of town which was very convenient for us. Highly recommend and would definitely stay again
Stayed 1 night in Jun 2017
Thank you for your comments. We are glad to enjoy your staying at our hotel

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is nice, staff could be more friendly. Its almost 10-15 min from the city center.

8/10 Good

Snadra, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Residential Area 3kms to the downtown
The hotel is a new building in a residential area, It has bar and restaurant and small SPA. Is ok if you have a car but you can get public transportation close, Parking outside of the hotel is easy so you do not need to pay an Hotel fee parking.

10/10 Excellent

Laura, Milwaukee, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large, clean and modern room.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but it is not in the center

8/10 Good

Neil, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, almost great!
Overnight stop travelling through to France. I picked it because it was close to the main roads, not so good if you wan't to be near the town centre. Good free parking on the street outside the hotel. Clean and modern. Room was a good size with a very large comfortable bed. Large bathroom and the twin sinks was a nice touch. Unfortunately the mini fridge did not work and was warm even though it was on. No tea/coffee making facilities in the room. I can never understand why a 'quality hotel' would not supply this. These couple of things stopped it being 5 out of 5 for this hotel.

8/10 Good

angel, florida USA

Liked: Cleanliness, room comfort
Nice hotel but do not expect 5 star
The room could be considered 5 star, but all other facilities were average. Although the one staff at reception and one lady doing cafe, bar and restaurant bar were nice, the hotel is necessarily understaffed during low seasons and so service takes awhile. Not a real spa, must be booked in advance due to limited facilities

8/10 Good

David, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barely 5* at not its best location
This is a 5 star Hotel in a new area of Vitoria, even the city is not big, it's not at the best location. Neighbourhood is ok, new area with not many attractions. The Hotel it's ok, room was very small, but it has all you need. I was feeling like a 4* whether a 5*, which don't pretend to be a regret in any way since I feeling I paid an excellent price for what I got. Parking was easy (free if you find an slot) in front the hotel. Wifi was free and surprisingly fast compared with many other hotels. If you're traveling for business it an excellent choice.

8/10 Good

Julián Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

alberto gomez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo correcto
Stayed 1 night in Oct 2023

8/10 Good

Anthonij

Stayed 1 night in Oct 2023

6/10 Okay

Cristina

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Ricardo

Business traveler
Liked: Cleanliness, room comfort
Un hotel normalito de 4 estrellas
No es un hotel 5 estrellas, es 4 estrellas…los servicios de un 5 estrellas son mas numerosos y mayor calidad. Un hotel de 5 estrellas no suele cobrar 40€ por un check in anterior a las 13:00 horas y es lo que me cobraron.
Stayed 1 night in Aug 2023

6/10 Okay

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general nos ha gustado. El personal es muy amable y atento. Pero los alrededores del hotel no nos han parecido muy bonitos y el parking nos ha parecido estrecho y pequeño. Por lo demás, todo genial.
Stayed 1 night in Aug 2023

10/10 Excellent

Karine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel parfait
Stayed 1 night in Aug 2023

8/10 Good

Herculano

Stayed 1 night in Jul 2023

10/10 Excellent

Hamza

Stayed 1 night in Jul 2023

10/10 Excellent

cristina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel muy agradable, la pena que solo estuvimos una noches. Es un hotel para disfrutar.
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas las almohadas
Stayed 1 night in Jul 2023

10/10 Excellent

Juan Carlos

Stayed 1 night in Jun 2023

10/10 Excellent

JOSE FRANCISCO

Stayed 1 night in Jun 2023

6/10 Okay

Eloy

Liked: Cleanliness, property conditions & facilities, room comfort
El personal de recepcion deberia ser mas atento
Stayed 2 nights in Jun 2023

8/10 Good

Luis Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL HOTEL ES COMODO Y LINDO, HAY LUGAR PARA APARCAR SIN PROBLEMA. LAS HABITACIONES ESTAN LIMPIAS Y ACOGEDORAS.
Stayed 1 night in Apr 2023

8/10 Good

Juan

Stayed 1 night in May 2023

6/10 Okay

Ralf

Stayed 1 night in May 2023

8/10 Good

Ralf

Stayed 1 night in May 2023

8/10 Good

Abdellah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable, mais attentio aux surprises ...
Hôtel très agréable, chambre spacieuse et confortable avec un lit king size. Très propre. Petit déjeuner assez varié mais cher. Hôtel très éloigné du centre ville. Spa agréable, mais cher et surtout sur le site rien n'est précisé au fait que le Spa est payant. C'était pour nous une surprise !!! C'est tout de même 20€ de l'heure !!!
Stayed 1 night in Dec 2022

10/10 Excellent

david

8/10 Good

Norka

Traveled with group
Liked: Cleanliness
Me gusto la habitación No me gusto la atención de los caballeros de la recepción, ni siquiera te miran a los ojos
Stayed 2 nights in Dec 2022