Ratings based on 76 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
False advertizing.Posted Jul 14, 2017 on Hotels
The website is misleading. It says they offer an airport shutle (not true) and refrigerators in the rooms (mine did not have one). The wifi service is deplorable. The air conditioning is weak. The grounds have been let go, giving the hotel a derelict appearance.
by A verified traveler from tyne and wear
Nice hotel but terrible staff.Posted Jul 10, 2017
Hotel is clean and modern but staff are a nightmare. Unable to get a drink or snack after 8.30 pm on Sat/Sun even though it states bar is open until 12pm. Food menu is limited to 3 meals , all of which are poor quality but 10 euros each. Even though they would not serve food or drink the hotel stopped us from bringing food onto the premises so we were forced to sit in the car park to eat !!! Monday morning couldn't have been different as a manager turned up and the staff were more than happy to help you then but unfortunately too little too late by then. When you book the room the hotel also earmarks the money from your bank so you cannot get access to it . When it comes to paying they then take the money direct from your card as another payment which leaves the earmarked money untouchable for 7-10 days in your bank account. This for me was 223 euros so I had to wait 10 days for my money to return to my bank account even though I had paid the balance in full . The sauna does not open until 4pm and the pool was never open for the 4 days we were there even though temperatures were late 20s.
by A verified traveler from England
Posted Jun 24, 2017
Terrible staff totally unhelpful poor facilities only want customers to sleep don't want to do anything to make your stay enjoyable
Beware - worst experience!Posted Jun 19, 2017 on Hotels
The worst experience. Money went missing from locked safe! This has never happened in all my years of travel. Very frustrated & disappointed.
for Everyoneby A verified traveler from toronto canada
Nice hotel close to site seeingPosted Apr 2, 2017
Cons: Food availability
Location: Met our needs
Clean and spacious. Met all that we need based on the location
for Everyoneby A verified traveler from Birmingham England
Helpful Welcoming HappyPosted Nov 14, 2016
Pros: The Staff cared about the customer and enjoyed looking after them they provided a good standard of service.
Cons: Poor choice of evening meal. Could have had more tourist information available for instance the ability to buy tickets to venues and travel cards .
Location: Excellent shopping good connection to the city Centre
for Everyoneby A verified traveler from toronto ontario canada
Our experience withe the staff was exceptionaPosted Nov 1, 2016
Pros: Service provided by the staff.
Location: Close to shopping and train service
It was clean and convenient to the large shopping mall. Close to the train and easy to get around
by A verified traveler
Posted Sep 25, 2016 on Hotels
Posted Aug 28, 2016 on Hotels
by Leanne from London
Ok for passing through on a commutePosted Aug 27, 2016 on Hotels
Early check in was great, hotel staff very friendly and pet friendly as travelling with a dog. Down side was it was very noisy at night and room was hot so trying to sleep with the window open but was not good between 10pm into early hours of the morning as it is just off the highway and we could hear huge trucks reversing right outside the window. Also hotels.com are stating a 12pm checkout when it was actually 11am!!