Ratings based on 41 Verified Reviews

4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Dick from Boston, USA

Hotel Eros Vulcano trip

Posted Sep 3, 2014 on Hotels
Very pleased with the hotel and plan to go back this Spring. Extremely friendly and helpful and in a beautiful location; it's really a mini resort. We stayed only one night after climbing Vulcano. Had a very nice chat with Franco, the owner who can fill you in on where other attractions are in the area as well as giving you an overview of the island. The hotel is very close to the port and an easy walk to restaurants. We went to La Forgia da Maurizzo which is a short walk on the other side of town and is fabulous. BTW, the hotel is not where Google Maps says it is; it's on the other side of the port from the Google location. That was not a problem; my daughter walked over to the hotel and they picked the rest of us up in the hotel van.
4 out of 5
Recommended
for Couples
by A verified traveler from Channel Islands

Good and less good experiences here

Posted Jul 17, 2011
We had an interesting four night stay at this hotel. It is a nice place with lovely gardens and patio areas. The room was comfortable and clean. On arrival the main reception staff were very friendly and interested in us and where we came from - it didn't appear that they had had many brits staying there. However, having been persuaded by the staff to sample the hotel restaurant we were then left disappointed and things changed. It was a four course meal for 24 euros which sounds good value. However the portions were tiny and frankly the food was not good. The main course was a cold what appeared to be undercooked sausage with cold potatoes. We did complain and to be fair the hotel did not charge us for the food. However it took them two days to confront us about our bad dining experience and during this time the relationship seemed to turn somewhat frosty which made us feel a little uncomfortable. There is no real bar area and you have to go up to a hatch to a somewhat surly looking girl who speaks no english to get a drink. After our dining experience we opted to eat and drink in the town (see my further comments about restaurants). Vulcano is an interesting place to visit and I would recommend this hotel for its location and cleanliness but don't eat there! Breakfast was also disappointing with just a limited cold buffet. Italians seemed to be offered hot food but this did not happen to us until our last day!
3 out of 5
Recommended
for Everyone
by A verified traveler from Genève

Hôtel super bien placé, mais à mettre à niveau!

Posted Sep 24, 2016
Hôtel et staff sympa, au bord de la mer et proche du port et du centre. Pas de wifi dans la chambre, que des chaînes de télé italien, chambre petite et sombre. La salle de bain sent l'urine :( A prendre en considération pour un futur voyage après une rénovation et mise à niveau.
4 out of 5
Recommended
for Everyone
by A verified traveler from milano

Ottima posizione

Posted Aug 15, 2016
Soggiorno piacevole hotel in ottima posizione spazi esterni ben curati camere confortevoli personale gentilissimo ed efficiente , ottima colazione
5 out of 5
by A verified traveler

Posted Aug 13, 2016 on Hotels
Ottima accoglienza con tutte le informazioni riguardanti l'isola.
1 out of 5
by Gonçalo from Lisboa

Péssima experiência

Posted Aug 7, 2016 on Hotels
Péssima. Quarto que nem o pior albergue se dignaria a ter. Pretensioso e desajustado. Horrível. Nunca estive num quarto tão mau e nunca paguei tanto por tão pouco.
5 out of 5
by A verified traveler

Posted Aug 5, 2016 on Hotels
2 jours idylliques à vulcano
5 out of 5
by Stefano from Torino

Ottimo!

Posted Jul 10, 2016 on Hotels
Ottima posizione sulla spiaggia di levante, suil'istmo e quindi a 50 metri da quella di ponente. Struttura bella. Buona colazione e personale gentile e disponibile.
4 out of 5
by Walter

Posted May 27, 2016 on Hotels
Leider völlig unflexibel betreffs früh abreisende, welche auf das Schiff um 8.15h gehen müssen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Tolles Hotel

Posted Sep 27, 2015
Das Hotel ist sehr schön, vorallem die kleinen Bungalows - hier ist nur kein WLAN, dafür viele Mücken. Auf dem hoteleigenen Strand kann man morgens den Sonnenaufgang sehen. Abends über die Straße und man hat den Sonnenuntergang. Ich war nicht das letzte Mal dort. Nicht zu vergessen - das Frühstück ist super lecker und reichlich.