Ratings based on 234 Verified Reviews

4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from charlotte nc

Posted Apr 25, 2017
Hotel is good location for Baylor families. Was clean and easy to get in and out of.
3 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

NIce location, hotel way to crowded

Posted Apr 6, 2017
Pros: location, staff, rooms
Cons: lobby accomodations, noise, needs a free breakfast
Location: Silos are a mile away. Spice Market is .5 miles away. The suspension bridge is right across the street, along with the beautiful river and park.
When we checked into our hotel, we entered into a loud and crowded lobby! There was students and luggage everywhere. The hotel is across the street from a convention center, and the students were using the lobby and pool area as a study hall. It was horrible. There was no where to escape all of the people. The hotel itself is ok with comfortable, clean rooms. The hotel staff is really friendly.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
We appreciate you choosing our hotel and providing constructive feedback about your stay. While we're glad you enjoyed your stay overall, we apologize that you were inundated by many guests in our hotel upon your arrival. We hope you will give us another opportunity to provide you with the outstanding experience that our guests should always expect from us. Thanks again! Best Regards, Jody F. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Waco

Posted Apr 5, 2017
Great location, beautiful property, fabulous staff, and great service
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Our sincere thanks for reviewing your stay at Courtyard Waco. We are delighted that our hospitality and location made such a wonderful impression with you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we hope you will choose us again! Best Regards, Jody F. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Eagle idaho

Great location close to Baylor

Posted Apr 5, 2017
Pleasant helpful staff great rooms comfortable beds
Comment from Hotel Management
Apr 6, 2017 by General Manager, Hotel Management
Dear Pat, we are glad you chose Courtyard Waco for your stay near the Baylor University. Thank you for letting us know that you enjoyed our service and your room. It was our pleasure to have you here, and we hope you will visit us again. Best Regards, Jody F. General Manager
3 out of 5
by A verified traveler

beds way too soft

Posted Mar 13, 2017
Pros: clean - staff was very nice
Cons: improve the most important part of the room - the bed
the bed was way to soft - felt like I was sleeping in a sling of some kind. I only got a few hours sleep each night.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
I am glad to see you enjoyed our staff but I am so sorry you didn't have a restful nights sleep and our beds were to blame. Quality, comfort and cleanliness are central to what we provide our guests, and I am so sorry this wasn't the case with your stay. We appreciate your business and hope you will come and stay with us again. Best Regards, Jody F. General Manager
1 out of 5
by A verified traveler from waco, texas

Not worth 1/2 the money it cost to stay 2 nights

Posted Feb 21, 2017
Staff was very slow, room smelled awful, not enough parking, shower curtain had yellow stains all over it, towels had a musty smell, the wall next to bed had gross stains on it, the beds were so uncomfortable, and over-all very disappointing room for 250.00 a night. Worst money ever spent on a Marriott Courtyard!
Comment from Hotel Management
Feb 23, 2017 by Manager, Hotel Management
Dear Denise, Thank you for being a guest of Courtyard by Marriott Waco and for taking time to share a review of your experience. Please accept our sincere apologies for failing to meet your expectations. Your feedback will be shared with our team as we are consistently focused on providing the best possible services for our guests. Thank you for bringing this to our attention and we hope to better serve you on a future visit. Best Regards, Jody Funnell - General Manager
2 out of 5
by A verified traveler from Austin, TX

Bare bones

Posted Feb 20, 2017
Pros: Location
Cons: Better bathroom products, better towels, higher quality sheets and pillows
I had a nearby meeting at the Convention Center; the hotel is conveniently located to that facility. For the exorbitant cost, I had expected amenities like turn-down service, high-quality bathroom products and soft, fluffy towels.
Comment from Hotel Management
Feb 21, 2017 by Manager, Hotel Management
Dear Mamachris, First and foremost, thank you for being a valued customer. We appreciate you taking the time to evaluate your stay, and we are sorry we did not live up to the standards you have come to expect from us. We are committed to providing the best accommodations and service, and we hope you will consider a future visit. Best Regards, Jody F. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Appreciated the early check-in.

Posted Feb 6, 2017
Pros: Well organized operation.
Cons: One of the phones did not work.
Very clean room, quiet and an excellent breakfast.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you so much for choosing Courtyard Waco for your visit and for sharing your review. We are glad you liked our courteous front desk service, delicious breakfast and your clean room. We also appreciate your observation regarding the phone and will share your feedback with our engineering team to fix it out. Thanks again for being our guest, and please stay with us the next time you are in town. Best Regards, Jody F. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly

Posted Jan 21, 2017
People were very friendly and made you feel at home. Concierge club was perfect way to end an evening!!
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
It’s a pleasure receiving feedback such as yours. Our goal at Courtyard Waco is to provide outstanding service, and it is great to receive confirmation that our efforts make a difference. Your compliments will be shared with the entire team. Thanks again, we hope we have the opportunity of welcoming you back soon. Best Regards, Jody F. General Manager
4 out of 5
by Mark

Posted Jan 3, 2017 on Hotels
Rooms were nice, staff was friendly, but was right across from the conviention center, and there were a pretty wild wedding going on. People got loud when they came back to the motel. No one answered when called to complain, at front desk.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you so much for choosing Courtyard Waco for your accommodations and for sharing your experience online. It’s good to know you enjoyed your well-appointed room along with our friendly services. However, I am sorry for the inconvenience you encountered during your stay. I will surely share your comments with our concerned team to ensure we provide a better service in future. We hope this will not detract you from your overall great stay, and we look forward welcoming you back at our hotel. Best Regards, Jody F. General Manager