Ratings based on 440 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Very nice hotel

Posted Dec 14, 2017
If visiting Baylor, this hotel is just a few blocks away. It is very nice & has good amenities,
Comment from Hotel Management
Dec 15, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Hilton Waco and for sharing your amazing review. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending us and look forward to welcoming you back soon. Justin Edwards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice hotel centrally located

Posted Nov 12, 2017
The hotel is bviously renovated, but nicely done. The shower water didn't get very hot. It was relatively warm. This was really my only complaint. Nice location.
Comment from Hotel Management
Nov 13, 2017 by General Manager, Hotel Management
Ash, thank you for being our guest at Hilton Waco. We are pleased to know you had a pleasant stay and that our convenient location met your expectations. Your feedback is of utmost value to us as it will help us to improve. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Justin Edwards, General Manager
2 out of 5
by A verified traveler from Los Angeles, CA

Black mold in bathroom!

Posted Nov 7, 2017
We had 2 rooms, one for our children, upon entering the room my daughter discoverd black mold in the bathroom, went back to the gentlemen at registration and he gave us another room, this room was a king bed so my husband and I switched with the kids. When we were going to bed we noticed a dirty glass on the floor between the bed and bedside table, also an empty wine bottle behind the bedside table. When we notified the front desk the next morning, they apologized and said they would inform housekeeping, but nothing else was offered. Stayed here before but we will not be back, too many other nicer and newer hotels in the area.
Comment from Hotel Management
Nov 9, 2017 by General Manager, Hotel Management
Jennifer, thank you for taking the time to post feedback regarding your stay. We obviously failed to provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the oversight. Please know we are committed to providing the highest level of service and quality for every guest, and we hope we have the future opportunity to restore your confidence in our hotel. Justin Edwards General Manager
4 out of 5
by Doris

Poor satellite t.v. package

Posted Oct 23, 2017 on Hotels
The front desk was amazing in assisting us and we were very pleased with our 10th Floor rooms even though they were not close together. It was Homecoming weekend for Baylor University and the Houston Astros were playing the Yankees. Both the Baylor football game and Astros baseball game was televised but, unfortunately, the hotel did not cover either game. We were only aware of this fact when we settled in to watch. So we had to go out and find somewhere else to watch the games on t.v. The Hilton in Waco is pricey and they should provide upgraded t.v. choices; i.e., sports channels. The restaurant was amazing for breakfast and dinner.
Comment from Hotel Management
Oct 25, 2017 by James, Hotel Management
Thank you for being our guest at Hilton Waco. We are delighted to know you all were comfortable here and were impressed with the service provided by our Front Desk associates. We also appreciate your suggestion and have taken a note of the same. It was a pleasure hosting you, and we look forward to seeing you again soon! Justin Edwards General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Convenient location near Silos (Magnolia) event

Posted Oct 22, 2017
Pros: Clean well maintained facility. Room was spacious with modern conveniences, excellent staff. Free outside parking, convenient easy to get in & out
Cons: Free breakfast?
Location: Silobration event; Waco Lake and Park.
Had a great time in Waco, first time visitor. Enjoyed 3rd Silobration event weekend; lots of friendly folks visiting from out of town.
Comment from Hotel Management
Oct 22, 2017 by General Manager, Hotel Management
Thank you for choosing Hilton Waco While you were here for Silobration event weekend. We are delighted to read you liked our well-kept property and your comfortable room as well as the location which was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Justin Edwards, General Manager
5 out of 5
by Jonathan

Waco trip.

Posted Oct 17, 2017 on Hotels
It was amazing, close to the attractions where we wanted to go. Close to the Magnolia Market. Close the the highway and Baylor University.
Comment from Hotel Management
Oct 19, 2017 by James, Hotel Management
Jonathan, thanks for sharing your fabulous review of Hilton Waco. We appreciate your comments about our convenient downtown location within walking distance to so many shops, bars, restaurants and to Baylor University! We are happy you enjoyed our hospitality and hope you will make us your home whenever you are in Waco for business or for pleasure! Justin Edwards General Manager
4 out of 5
by Steven

Posted Oct 17, 2017 on Hotels
Close to many downtown attractions including shops and restaurants. Everything was good and would stay here again. The experience was good just not exceptional. Would like to have a microwave in the room and coffee in the lobby.
Comment from Hotel Management
Oct 19, 2017 by James, Hotel Management
Steven, we are delighted to read the review of your stay at Hilton Waco. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way. Justin Edwards General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Great Staff

Posted Oct 15, 2017
In town for Silobration! Super busy time for Waco, yet everyone on the staff @ the Hilton was so kind and friendly! Courtesy shuttle almost all the time. Seth at the bar was great!
Comment from Hotel Management
Oct 16, 2017 by General Manager, Hotel Management
Thank you for choosing to stay at Hilton Waco. It’s good to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to seeing you again soon! Justin Edwards, General Manager
5 out of 5
by mary

Silos or bust

Posted Oct 11, 2017 on Hotels
Came to see the Silos with my daughter and grandchildren. We all had a great time!
Comment from Hotel Management
Oct 13, 2017 by James, Hotel Management
Mary, thank you for staying at Hilton Waco. We are delighted to read you and your family had an enjoyable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Justin Edwards, General Manager
5 out of 5
by William

awesome location and well maintained

Posted Oct 10, 2017 on Hotels
This was our first trip to Waco - the hotel was perfectly located and it was well maintained- very pleased
Comment from Hotel Management
Oct 12, 2017 by James, Hotel Management
William, thank you for taking the time to share that your stay at Hilton Waco on the banks of the Brazos River was perfect in every way! We are delighted to read you loved our convenient downtown location and well-kept property. We appreciate your fantastic feedback and hope to have you as our guest again. Justin Edwards, General Manager