BU Parent's Weekend
Posted Sep 19, 2016
I stayed at the Hilton in Waco to be nearer to the BU campus, restaurants, farmer's market, etc. The location is the best thing going for this hotel. Despite being in a college town on parent's weekend, I was really disappointed to find that upon entering the hotel, there were no bell boys to assist with luggage. In fact, my 86 year old mother and I had to go in search of our own luggage cart to use to load the luggage and take it to our room (and wrestling the cart into the elevator was a challenge). Seems the Hilton could have hired some temp college kids to help out even just for that weekend. Finally, our room was approx. $400 per night for a view of the AC units on the roof and very little service. There was staff who were very kind when asked a question but no one went out of their way to accommodate the Hilton guests.
Comment from Hotel Management
Sep 24, 2016 by Ryan, Hotel Management
Thank you for taking the time to leave us an honest review. I am sorry that not everything was up to the Hilton standard. Baylor Parent's weekend is a very busy weekend for us and I apologize we could not get you a better view. I hope that you will visit us again so we can make it right and give you the experience you deserve.
Guest Experience Manager