Beautiful property; service could be better.
Posted Dec 16, 2016 on Hotels
The hotel is in great condition; the rooms are clean and nicely appointed. The pool area, completed with to tub as well as splash pad is just amazing. Our grandkids loved it. On the down side, morning coffee was decent, but breakfast options were limited and not the healthiest (e.g., lots of sugary pastries, but no whole grain bread or cereal!). My one complaint is that my request for a room on a lower floor was not honored. The clerk claimed that because I booked through hotels.com, no changes could be made to the reservation, and they had no king rooms on lower floors. Disappointing.