Front of property

Reviews of Best Western Ambassador Motor Inn & Apartments

4 out of 5
Best Western Ambassador Motor Inn & Apartments
313-315 Edward Street, Wagga Wagga, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 336 reviews" "
Rating 8 - Good. 118 out of 336 reviews" "
Rating 6 - Okay. 31 out of 336 reviews" "
Rating 4 - Poor. 6 out of 336 reviews" "
Rating 2 - Terrible. 0 out of 336 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Debbie

Liked: Staff & service
Disliked: Cleanliness
On check in fridge still had food in it and was dirty but staff were very quick to fix up. First night bed was awful lumpy and hard but after telling staff Leanne was wonderful and added an underlay that was excellent and fixed problem and I was able to sleep second night.
Stayed 2 nights in Jan 2024
Response from Ashah on Feb 18, 2024
Hi Debbie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced upon check-in regarding the condition of the fridge. Your concerns have been addressed with our housekeeping team to ensure that such oversights are not repeated in the future.We're glad to hear that our staff, particularly Leanne, was able to promptly assist you with the issues you encountered with the bed. Providing a comfortable and enjoyable stay is our top priority, and we're pleased that Leanne's assistance with adding the underlay resolved the matter for you, allowing for a restful night's sleep.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a flawless experience on your next visit.Warm regards,Team at Best Western Amabssador Motor Inn & Apts.

8/10 Good

Con, Manly

Liked: Staff & service, amenities, property conditions & facilities
Excellent overnighter
Stayed 1 night in Jan 2024
Response from Ashah on Feb 18, 2024
Hi Con,Thank you for taking the time to share your feedback with us. Looking forward to welcoming you all againWarm regards,

10/10 Excellent

Kellie-Anne

Stayed 1 night in Jan 2024
Response from Team at Best Western Amabssador Motor Inn & Apts. on Feb 18, 2024
Thank you for taking the time to share your feedback with us. Looking forward to welcoming you all again.Cheers..

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice motel otherwise.
The only criticism I have is that the shower has the tap directly under the shower nozzle. When I turned the shower on hot water came out and I had to reach through the hot water to adjust the temperature exposing my right arm and torso to hot water. That was unpleasant. The other thing that bothered me was that I had to write down the full details of my credit card even though I had already paid for the room. The potential for abuse of trust with my banking details is enormous if it ends up in the wrong hands; especially if the details were put into their computer and that was hacked. As a result I have some misgivings about the practice of this particular motel . I would have some second thoughts about recommending the Best Western at Wagga Wagga, NSW.
Stayed 1 night in Jan 2024
Response from AShah on Jan 15, 2024
Hi John,Thank you for sharing your feedback on your experience and rating us 10 points.It's unfortunate to hear about the issues you encountered during your stay, regarding the Shower tap which we have no control over as most of the time shower tap are under the shower nozzle built in those days.Additionally, your valid concern about providing credit card details, even after having paid for the room via this third-Party Credit Card Online Booking, we do take the credit card details for Security for incidental & damages as per policy and once your credit card details are taken, we do black out and shred those documents once entered in the system which is encrypted. Your honest feedback can be valuable for both the motel management and potential guests. Consider reaching out directly to the motel with your concerns, as they may appreciate the opportunity to address and improve upon these issues for future guests.Thanks,Cheers.

8/10 Good

Con

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overnight stay
Response from Team at BW Amabassador Motor Inn & Apts on Jan 14, 2024
Hi Guest,Thanks for your time and lovely Feedback.Looking forward to welcoming you all again.Cheers...

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice clean room, great shower water pressure. Really helpful owners / Managers. Only issue was pool was out of action, but it did say that when we booked.
Stayed 1 night in Nov 2023
Response from Ashah on Nov 21, 2023
Hi Jason,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our clean room, great shower water pressure, and found our owners/managers to be helpful during your stay.Pool was closed temporary & locked for cleaning as summer is approcahing.We appreciate your understanding regarding the temporary closure of the pool and we're grateful for your flexibility. Pool back in operation for the enjoyment of our future guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for an even more enjoyable experience in the future.The Team at Best Western Ambassador Motor Inn& Apts.

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from ASHAH on Nov 19, 2023
Thanks fpt you ttime & exceleent feedbackCheers.

10/10 Excellent

HELGA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious interior, clean and well provisioned for long stays. Would definitely stay again. Would be handy if loungeroom tv was smart tv to hook up to streaming and if there were extra pillows available, but these are minor things. A
Stayed 3 nights in Nov 2023
Response from ASHAH on Nov 18, 2023
Hi Helga,Thanks for your positive feedback & time and appreciate your inputs.Some Apartments do have Smart TVs and all our motel rooms do have them too. We have ordered TCL Smart TVs for few left over Apartements and awating the supplies this week.Extra Pillows we do have them in the Bedroom Cupboards. Sometimes they go missing we will make sure they are are put their again.Just put New Aircon in the the Lounge of all Apartments were installed last week.We have also planned batroom renovations / painting for villas/apartments in Jan 2024.Hopefully when you are here in 2024 we look forward for welcoming you again.Thanks and HAPPY HOLIDAYS & SAFE TRAVEL

6/10 Okay

NAITIK

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ashah on Nov 18, 2023
Thank you for completing the survey regarding your recent stay at our property.We do have the markings for parking but will have to make it more visbile as you suggested but the some guest do not consider others comfort.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at (02) 6925 7722.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,The TeamatBest Western Ambassador Motor Inn & Apartments

10/10 Excellent

Garry

Stayed 2 nights in Sep 2023
Response from ASHAH on Sep 26, 2023
THANKS FOR YOR LOVELY FEDDBACK &TIME

10/10 Excellent

George

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Ashah on Aug 23, 2023
Hi George,Thanks for time & lovely Feedback.We look forward to welcoming you again and have a great day.Cheers...:)

8/10 Good

LYNEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient for us
Stayed 1 night in Aug 2023
Response from ASHAH on Aug 8, 2023
Thanks:)

8/10 Good

Chris

Stayed 1 night in Jul 2023
Response from The Team of Best Western Ambassador Motor Inn on Aug 4, 2023
Hi Chris,Thanks for yourl ovely feedback & time,Cheers and Hope and looking forwar dto be your host again...

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Parking spot not allocated to each room
Stayed 1 night in Jul 2023
Response from ASHAH on Jul 20, 2023
Thanks for the feedback we do have ample parking space nearest to guest rooms all Guest & rooms. Due to the Big Cars & SUVs it makes it harder to allocated the parking space in front of rooms.Cheers

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from AS on Jul 10, 2023
Hi Michael,Thanks for the lovely feedback & your time.Looking forward to welcoming you agin and SAFE TRAVEL.Cheers...

8/10 Good

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from ASHAH on Jul 2, 2023
Hi Guest,Thanks for your lovely feedback & time.Cheers and looking forward to host you again

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from AS on Jun 24, 2023
Hi Tracey,Thanks

10/10 Excellent

ross

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure to walk into a clean fresh looking room
Stayed 1 night in Jun 2023
Response from AS on Jun 24, 2023
Dear Patricia,Thanks for your feedback& lovely talking to you.Cheers..

10/10 Excellent

gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious with good privacy and clean. The tiled floor is a bit cold in winter.
Stayed 3 nights in Jun 2023
Response from ASHAH on Jun 13, 2023
Hi Gilbert,Thanks for your lovely feedback and we look forward to welcome you again..

8/10 Good

Robert

Stayed 1 night in Jun 2023
Response from AS on Jul 10, 2023
Hi Robert,Thanks for your time & feedback.Looking forward welcoming you again.Cheers

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Alright for a night
Stayed 1 night in May 2023
Response from ASHAH on May 15, 2023
Dear Kim,GM Thanks for your feedback and Loonkg forward to welcome you again.Cheers:)

10/10 Excellent

Damian

Stayed 1 night in May 2023
Response from ASHAH on May 29, 2023
Thanks for the you lovely review and looking forward to welcome you again.

10/10 Excellent

Jan

Liked: Staff & service, amenities, property conditions & facilities
I found the room really accessible and close to hospital Helpful and friendly staff
Stayed 1 night in Apr 2023
Response from BW AMIA on May 3, 2023
Hi Jan,Thanks:) and looking forwar to weloming you again.Cheers:The Team at Best Western Ambassador Motor Inn & Apartments, Wagga Wagga

8/10 Good

Kara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a good spot, easy to find.not far to where we had to go.
Stayed 1 night in Apr 2023
Response from Ashah on May 1, 2023
Thanks:) & appreciate your feedback and we look forward to welcome you again.SAFE TRAVEL

10/10 Excellent

Valerie

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and tidy, comfortable beds and friendly staff, the only thing I would change is maybe bigger televisions. Other wise perfect for our needs
Stayed 2 nights in Apr 2023
Response from AShah on May 1, 2023
Thanks Valeirie,Looking forward to welcome you all again and thanks for the feedback. We are in process of upgradin the TVs with 43/50 inch smart TVs.Cheers:)

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite surprised by the size and condition of the 2br apartment. Considering it is on the main road (Sturt Hwy) we had absolutely no road noise, and even during the storms we had while we were there the apartment was incredibly quiet. We had plenty of space, close to all facilities, within 1.5km of everything (CBD, hotels, restaurants, Wagga Beach), and less than 10min drive to Kapooka for my son's march-out parade. I highly recommend this property to anyone coming to Wagga, especially if you are coming down to see your family member's march out of Kapooka.
Stayed 3 nights in Apr 2023
Response from AShah on Apr 19, 2023
Hi Sandra,Thanks for taking the time to review our property. It's always encouraging to hear our guest for better services.We would love to host you again:)... Thanks for your support & understanding The Best Western Ambassador Motor Inn & Apts - Team, Wagga Wagga

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to find. Staff were pleasant and responsive. Only thing that could of made it perfect was not having old water damage in the room.
Stayed 2 nights in Feb 2023
Response from ASHAH on Apr 8, 2023
Thanks and Fixed & Painted the whole room

8/10 Good

Kazz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2023
Response from AShah on Apr 8, 2023
Thanks :)

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very clean and great service. Keep it up.
Stayed 2 nights in Feb 2023
Response from AShah on Feb 5, 2023
Thanks:) & We would love to host you again...Best Western Ambassador Motonr Inn & Apts - Team, Wagga Wagga

8/10 Good

LISA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great place to stop o/n to rest on a trip to Adelaide.
Stayed 1 night in Jan 2023
Response from AShah on Feb 5, 2023
Thanks:) & We would love to host you again...Best Western Ambassador Motonr Inn & Apts - Team, Wagga Wagga

10/10 Excellent

Matthew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and owner who greeted us was very friendly
Stayed 2 nights in Jan 2023
Response from AShah on Feb 5, 2023
Thanks:) & We would love to host you again...Best Western Ambassador Motonr Inn & Apts - Team, Wagga Wagga

6/10 Okay

Dror

Response from ASHAH on Nov 12, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Con, Manly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Good rooms Easy access
Response from AShah on Feb 5, 2023
Thanks:) & We would love to host you again...Best Western Ambassador Motonr Inn & Apts - Team, Wagga Wagga

10/10 Excellent

linka ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended Friendly staff, clean & comfort
Family of five stay one night on the way back home to Sydney. Very good villa with two bedrooms, fully household equipped, kitchen also with foil and cling wrap, good cooling system. Clean and comfort like own home, but sorry forgot to take photos
Stayed 1 night in Jan 2023
Response from AShah on Feb 5, 2023
Thanks:) & We would love to host you again...Best Western Ambassador Motonr Inn & Apts - Team, Wagga Wagga

10/10 Excellent

muninder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all staff was friendly and excellent customer service was provided
Response from AShah on Feb 5, 2023
Thanks:) & We would love to host you again...Best Western Ambassador Motonr Inn & Apts - Team, Wagga Wagga

4/10 Poor

KAI-PING

Stayed 1 night in Dec 2022
Response from owner on Dec 20, 2022
FAKE NAME REVIEW. Review name of KAI-PING is not on our reservation system, no-one named KAI-PING has ever stayed at our hotel. We are happy to say our average review score is around 9/10 based on hundreds of reviews from satisfied guests, so fake ones can be ignored and disregarded.

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room had an extremely comfortable bed & great shower. 2 of the main things i look for
Response from owners on Dec 16, 2022
Hi Brian. Many thanks for posting a review and letting us know you enjoyed your stay. Much appreciated and we hope you enjoy your travels and we see you again soon. Cheers Tony & Lynn - owners

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. The owners are helpful and work hard to ensure your needs are met. Would definitely stay there again
Stayed 3 nights in Dec 2022
Response from owners on Dec 9, 2022
Hi Therese.We really appreciate your opinion and your top score review of your stay with us. It really helps us and our amazing staff and also other travellers seeking to book quality accommodation amidst the confusion of the net. Hope you enjoy your travels and we see you again soon. Cheers Tony & Lynn - owners.

8/10 Good

Cho

Traveled with family
Liked: Property conditions & facilities
Close approximately to Wagga base hospital
Response from owner on Dec 7, 2022
Hi Cho. Many thanks for the high score review and we're so glad you enjoyed your stay. Happy travels and we hope to see you again soon.Cheers Tony & Lynn - owners

10/10 Excellent

Tiffany

Traveled with family
Liked: Staff & service
Very friendly service
Stayed 1 night in Nov 2022
Response from owner on Dec 7, 2022
Hi Tiffany. we just received notification of your review and we thank you kindly for posting it and for the top score. All our amazing staff love presenting rooms at their best and we're so glad you enjoyed your stay. All the best - Tony & Lynn - owners.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy and convenient with great facilities
Stayed 1 night in Sep 2022
Response from owners on Oct 2, 2022
Hi Paul. Many thanks for your review which is a great help to us as well as fellow travellers searching for quality accommodation amidst the confusion of the net. Glad you enjoyed your stay, hope you enjoy your travels and we see you again soon.CheersTony & Lynn - owners

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were amazing & very accomodating
Stayed 1 night in Sep 2022
Response from owners on Sep 30, 2022
Hi Adam.Many thanks for staying us and for posting your review. Glad you enjoyed your stay and we hope you enjoy your travels until we see you again.Cheers - Tony & Lynn - owners

8/10 Good

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room we stayed in needs to be refurbished
Stayed 2 nights in Sep 2022
Response from owners on Sep 27, 2022
Hi Allyson. Thanks for your high score. Room decor is just as our guests like it and is high quality. Personal preferences vary and our high occupancy speaks for itself. Enjoy your travels and hope to see you again soon.Cheers Tony & Lynn - owners

8/10 Good

Mr Angelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High Quality
Stayed 1 night in Sep 2022
Response from owners on Sep 16, 2022
Hi Mr Angelo. Thank you for your review score and we're so glad you enjoyed your stay. Hope to see you again soon. Meanwhile enjoy your travels. Cheers Tony & Lynn - owners

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, Tony is a wonderful gentleman and all the other staff also.
Stayed 3 nights in Sep 2022
Response from owner on Sep 13, 2022
Hi Mina. Many thanks for your compliments to the staff who do a great job to make our guests comfortable. We appreciate youu staying with us and hope to see you again soon. Cheers Tony & Lynn - owners.

8/10 Good

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from owner on Sep 11, 2022
Hi Nadine.Many thanks for your score and review.We're so pleased you enjoyed your stay and we hope to see you again when you need accommodation in Wagga.Enjoy your travels and thanks again.Cheers Tony & Lynn - owners.

10/10 Excellent

Marija

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, was just outstanding. Spacious room and in a quiet area. Loved our spa room after a long day of driving 👍
Stayed 1 night in Aug 2022
Response from owner on Aug 30, 2022
Hi Marija.Many thanks for posting your review. Our amazing staff make it all happen and love doing it so we'll pass on your kind compliments. Glad you enjoyed your stay and hope you enjoy your travels as well and we see you again soon. Cheers Tony & Lynn - owners.

10/10 Excellent

Amanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful.and friendly. A bit out of the main area of town but if in town for medical treatment ideally situated
Stayed 3 nights in Aug 2022
Response from owners on Aug 17, 2022
Hi Amanda. Thanks for your review. Yes location is great here, 4 eateries/cafes a few doors down, 2 servos, 2 hospitals for those with medical appointments, everyone shops with their car so downtown is close and you're spoiled for choice shopping in Wagga. Thanks for staying with us and glad you enjoyed it. Hope to see you again soon. Cheers Tony & Lynn - owners

10/10 Excellent

Neil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean, Friendly staff, Easy Parking
Stayed 3 nights in Aug 2022
Response from owners on Aug 17, 2022
Hi Neil. Thank you for the short n sweet review, all the essentials, and thanks for staying with us. Your review also really helps other travellers to select great accommodation amidst the confusion of the net. Hope to see you again soon. Cheers Tony & Lynn - owners.

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable stay, lovely rooms and staff
Stayed 1 night in Aug 2022
Response from owners on Aug 15, 2022
Hi Mina. We're so glad you enjoyed your stay and thank you for choosing to stay with us. We'll share your compliments with our amazing staff and hope to see you again soon. Meanwhile, enjoy your travels. Cheers Tony & Lynn - owners