Ratings based on 2,823 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Aug 29, 2017
The hotel was fine. The only thing is the 20 dollar a night extra fee that is paid when you check in. I rather that fee be included in the price of the hotel instead of something that is paid later. Makes the check in process and beginning of the stay start on a sour note. Everything else is fine.
Comment from Hotel Management
Sep 17, 2017 by Front Desk, Hotel Management
Aloha, Thank you for staying with us and taking your time to provide us feedback on your previous stay. We apologize for the inconvenience on the billing issue. We have informed our managers of your feedback and we'll do our best to make sure this experience is not repeated. Thank you so much for your patronage and we hope you'll consider us again on your next visit. Mahalo nui loa, Aqua Palms Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Nice hotel

Posted Aug 25, 2017
Nice clean hotel with a IHOP restaurant next door. Downtown area. Parking should be included with room but is not. For the price it was a pleasant stay compared to so of the other hotels.
Comment from Hotel Management
Sep 17, 2017 by Front Desk, Hotel Management
Aloha Harry, Thank you for stay with us and providing a feedback on your previous stay with us. We will inform our management team of your feedback and hope we'll be able to provide better service for you in the future. Again, we thank you for your patronage and hope to see you again soon! Mahalo nui loa, Aqua Palms Staff
3 out of 5
by A verified traveler from Ct

near the beach, and great staff

Posted Aug 24, 2017
Pros: location and staff
Cons: furniture and hot water
the room was somewhat disappointing from a design standpoint, Furniture was old and a mish-mash of styles. We had no hot water and had to have maintenance come and adjust it. Then the next morning it happened again. The staff was wonderful and the location convenient.
Comment from Hotel Management
Aug 30, 2017 by Patty Maher, Hotel Management
Aloha LA and thank you for sharing a review. I am glad that you liked our convenient location close to Waikiki beach and attractions, and that our friendly staff made your stay more enjoyable. But I am sad to hear that the furniture wasn't to your state or as updated as you had hoped. I apologize for the inconvenience you experienced with the hot water and will share your valuable feedback with our maintenance team for careful consideration and improvement. We hope to have another opportunity to welcome you for another stay soon. Mahalo.
3 out of 5
by A verified traveler from Vancouver

Room pictures are not real

Posted Aug 23, 2017
The room is very ver very small. Specially the wash room two people cannot fit. The housekeeper was really nice but the front desk old guy is with attitude, I just don't like the way he talk to us..
Comment from Hotel Management
Sep 17, 2017 by Front Desk, Hotel Management
Aloha Joeni, Thank you for staying with us! We appreciate the time you took to provide us with your feedback. We also would like to apologize for failing to meet your expectations and for our inability to make your stay more enjoyable. We will notify our management team to assist in re-training our team member(s) with an emphasis on customer service to ensure your experience does not happen again. Again, we are sincerely grateful for your patronage and truly hope you'll give us another chance in the future. Mahalo nui loa, Aqua Palms Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
Good choice with great price. Very clean. But the view was little bit disappointing.
Comment from Hotel Management
Sep 17, 2017 by Front Desk, Hotel Management
Thank you for staying with us! We truly appreciate your patronage and hope to see you again soon. Mahalo Nui loa, Aqua Palms Staff
1 out of 5
by A verified traveler

Posted Aug 22, 2017
No place to park & check-in. Limited stalls to park in, if you can't find a stall you have to find parking elsewhere & it costs $25 to park. Staff was nice but I wouldn't say here again.
Comment from Hotel Management
Aug 24, 2017 by Patty Maher, Hotel Management
Aloha and thank you for sharing a review. I am very pleased that our warm and friendly staff made you feel welcome but sad to hear that other aspects of your stay were less than exceptional. With space being limited in Waikiki, we do our best to make guest parking as efficient and convenient as possible and apologize for the inconvenience you experienced. I appreciate your valuable feedback and will share your review with our leadership team for careful consideration and improvement. We hope to have another opportunity to serve you better soon. Mahalo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location location location

Posted Aug 22, 2017
If you want to be pampered and can afford it, go to the Royal Hawaiian. If you want to be close to a great family restaurant, bus stop right outside the door (which means you can get anywhere on the island), and across the street from the Hilton and Waikiki beach Ewa side, this is the place. Friendly, helpful staff, too. Rooms not fancy but functional and clean. I always try to stay here when I visit Hawaii.
Comment from Hotel Management
Sep 17, 2017 by Front Desk, Hotel Management
Aloha, Thank you for taking your time to provide your feedback of your previous stay with us. We sincerely appreciate your kind words and patronage and we look forward to your future stays with us! Sincerely, Aqua Palms Staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

convenient location.

Posted Jul 18, 2017
Pros: staff are friendly and helpful. closed to the beach.
Cons: room is small and old. sofa bed is very uncomfortable.
Location: location is good. 10min walk to the beach. pink line stop is right in front of the hotel.
We stayed there for four nights. overall is good. small room and old. sofa bed is not comfortable. pink line stop is right in front of the hotel, very convenient.
Comment from Hotel Management
Sep 9, 2017 by Guest Service Desk , Hotel Management
Aloha and Mahalo for taking your time to share your review. We are happy to hear you enjoyed our convenient location and friendly staff. while in the process of procurement for room renovation, your valuable feedback will be shared with our management team for thoughtful consideration. mahalo again and we hope to have the pleasure of welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from edinburgh

Ideally located on edge of Waikiki and Honolulu

Posted Jul 9, 2017
Enjoyed my stay immensely. Was no more than 15 minutes walk to centre of Waikiki or Honolulu or beach .
Comment from Hotel Management
Jul 15, 2017 by Guest Sevices, Hotel Management
Thank you for staying with the Aqua Palms Waikiki. We are happy to hear that you enjoyed your vacation and stay with us. We hope to see you soon again on your next visit. Mahalo, Aqua Palms Waikiki
2 out of 5
by A verified traveler from san jose ca

Not really a hotel

Posted Jul 7, 2017
This has all the amenities and comfort of a Motel 6. Not horrible, but not upscale either.
Comment from Hotel Management
Jul 10, 2017 by Guest Services, Hotel Management
Thank you for staying with us at the Aqua Palms Waikiki. We greatly appreciate your feedback. We hope you had enjoyed your time in Waikiki and we look forward to seeing you again during your future vacation. Mahalo, Aqua Palms Waikiki Guest services