Ratings based on 2,388 Verified Reviews

3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2018
Was looking for a economical place to stay in Honolulu for one night before we left on a cruise. This was perfect for that. Staff is friendly and let us keep the room til 1pm so we could do some running around before we headed to the ship. Don’t know if I would want to make it the place I stayed at for the week
Comment from Hotel Management
Jan 16, 2018 by Guest Services & Team, Hotel Management
Thank you for staying with us. We appreciate your feed back. We are happy to know that your staff was of great service. Thanks again.
2 out of 5
by A verified traveler

Terrible choice

Posted Jan 12, 2018
Pros: nothing
Cons: start all over, total refurbishment
very old hotel, rundown and room smells. Location good Would not reccommend to anyone,thank god only here for the one night. Heading off to The Hilton
Comment from Hotel Management
Jan 16, 2018 by Guest Service & Team, Hotel Management
Thank you for your review. We apologize for the inconvenience you had encountered during your stay with us. We will be sharing your comment with our management team. Thanks again.
2 out of 5
by A verified traveler from Vancouver

Disappointing stay...

Posted Jan 9, 2018
We paid the upgrade to have a Diamond head view room with balcony only to find this was not what was assigned at our 4 pm arrival. No view and only a useless juliet balcony which is blocked by an center extra wide concrete wall. The room was dark, worn out & dirty. Since no diamond head view rooms with balcony were available at that time we changed rooms to the back of the hotel for a city view with balcony. Again this room was very worn out & dirty- large stains on the carpet & couch, The rooms are in desperate in need of newer furniture. The double bed slumped to one side. The furnishings are excessively scratched, chipped, and old. The deadbolt was broken on the door. When we arrived to our floor we were greeted with bags of garbage, laundry & an old mattress left in the hallway. The good points are- coffee makers & fridges are in the rooms, near trolly stops, close to beach, easy access to Waikiki but not central, close to restaurants and ABC stores. As regular visitors to Honolulu- would we stay here again? No, there are too many other choices.
Comment from Hotel Management
Jan 16, 2018 by Guest Services & Team, Hotel Management
Thank you for your feedback. We sincerely apologize for the inconvenience that you've encountered during your stay with us. We will definitely share this review with our management department heads. Thanks again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Great for the value.

Posted Jan 8, 2018
Pros: Good location.
Cons: Updated rooms.
Location: Near Waikiki beach Great location.
We booked a last minute stay at Aqua Palms through Expedia. We had stayed at this hotel years ago when our children were small. It is a great location and a good value for the price we paid. Staff was friendly.
Comment from Hotel Management
Jan 8, 2018 by Guest Services & Team, Hotel Management
Aloha, Thank you for staying with us. We greatly appreciate your feedback. We hope to see you again on your next visit to Hawaii.
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Kind and friendly service

Posted Jan 3, 2018
The hotel staff were excellent help. Very friendly and informative. The hotel is a little older and could use some updating. The carpets in the rooms were extremely dirty. First impression wasn't that great but it was liveable. We weren't there to live in our room, we were there to vacation and see the island. The hotel served it's purpose.
Comment from Hotel Management
Jan 6, 2018 by Guest Services & Team, Hotel Management
Thank you for staying with us. We greatly appreciate your feedback. We are happy to know that our staff was of excellent help and we try to do our best. We look forward to seeing you on your next visit to Hawaii.
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Good location

Posted Jan 2, 2018
I do not understand why it has a $25 resort fee, you do not get anything extra for it, it has a tiny pool and no airport shuttle like the other close bye bigger hotels , so I don’t understand the resort fee. Has really good location for the price.
Comment from Hotel Management
Jan 6, 2018 by Guest Services & Team, Hotel Management
Aloha, Thank you for staying with us. We greatly appreciate your feedback and will be shared with our management department. Thank you again.
3 out of 5
by A verified traveler from LA

Friendly staff

Posted Jan 2, 2018
When I chose this hotel based on the pictures, it seems okay and decent. When we check-in, its nothing likt the pictures they advertised. The room was so small, for the price I paid for I don’t think it was worth it. We have to switch rooms because they gave me a view of a huge wall of another hotel. When we change room, the drains was so slow to drain. When the weather was a little chilly for us, the room temp won’t go higher, we have to request blankets through our entire stay. The staff was friendly & helpful but this hotel needs a lot of updating.
Comment from Hotel Management
Jan 6, 2018 by Guest Servies & Team, Hotel Management
Aloha, Thank you for staying with us. We greatly appreciate your feedback and will be shared with our management department. We sincerely apologize for the inconvenience that you've encountered during your stay. We are happy to hear that our staff was friendly and helpful. Thank you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Girls Hawaii Trip

Posted Jan 1, 2018
Hotel room is small but in good location for sight seeing and shopping
Comment from Hotel Management
Jan 2, 2018 by Aqua Palms Guest services, Hotel Management
Aloha, Thank you for staying with us. We greatly appreciate your feedback and will share it with our management team. We are happy to hear that you were able to enjoy your time in Hawaii. Thank you again and we hope to see you again on your future trip.
3 out of 5
Recommended
for Families
by A verified traveler from London, UK

Nice budget hotel with superb location.

Posted Dec 30, 2017
Pros: Location, location, location. Public transportation, car parks, restaurants, shopping malls, parks and Waikiki beach, everything is just next door.
Cons: Facilities, particularly the rooms, are incredibly dated. A general revamp is much needed.
My family and I spent some nice days at Aqua Palms Waikiki, and to be honest we were a bit skeptical seeing the reviews are such a mixed bag. Overall, we were pleased with this hotel, superbly located (literally everything is just a short stroll away). However, this hotel desperately needs an update. I'm not saying cleanliness is bad, but the aged carpets, furniture and drapes, are not very pleasant. Would recommend but bear in mind it is a budget hotel.
Comment from Hotel Management
Dec 31, 2017 by ., Hotel Management
Thank you for staying with us and Mahalo for your feedback! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2017
Great location near beach and shopping. Great prices
Comment from Hotel Management
Dec 31, 2017 by Front Desk, Hotel Management
Thank you for staying with us and Mahalo for your feedback! We hope to see you again soon!