Ratings based on 2,390 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from florida

Posted Dec 10, 2017
Outdated. Rooms need to be upgraded. Stayed many times at this hotel. Rugs have been taken out and replaced with cheap laminate flooring. Very tacky!
Comment from Hotel Management
Dec 11, 2017 by Aqua Palms Guest services & team, Hotel Management
Thank you for staying with us. We appreciate your feedback and find it very valuable for it will help us to improve and provide better service. We will be sharing your feedback with our management department. Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Pros: location
Cons: Cleanliness of room
Location: Beach, restaurants, bars
good location next to great hotels and across the street from the beach
Comment from Hotel Management
Dec 4, 2017 by aqua palms staff, Hotel Management
Aloha, Thank you for staying with us and providing your feedback! We hope to see you again in the near future. Mahalo nui loa
3 out of 5
by A verified traveler from portland

Overrated

Posted Nov 24, 2017
This hotel it’s in need of a really deep cleaning, not work the 3.9 rating
Comment from Hotel Management
Nov 25, 2017 by ., Hotel Management
Aloha, We appreciate your feedback. Mahalo, Aqua Palms
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
No room service, somewhat dated, but affordable and worth the money in the area. Good location.
Comment from Hotel Management
Nov 23, 2017 by Aqua Palms Staff, Hotel Management
Thank you for sharing your experience with us!
4 out of 5
Recommended
for Everyone
by A verified traveler

Will be coming back!!

Posted Nov 23, 2017
The hotel is very nice, the staff very friendly.. the only problem or thing I didn’t like is the parking lot... very tight and first come first serve.. for the amount you pay per night kinda ridiculous.. and the IHOP in the hotel closes at 10pm.. what IHOP isn’t 24hrs... geez thankfully tho, there’s wailana restaurant right around the corner, the room was beautiful, nice view and balcony, overall have a very good experience definitely will return here for another vacay
Comment from Hotel Management
Nov 23, 2017 by Aqua Palms Staff, Hotel Management
Thank you for sharing your experience with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great service and good price hotel

Posted Nov 21, 2017
Pros: Amenities were excellent - really thinking about customer experience. Notice on elevator for tourists was thoughtful too.
Cons: The air conditioning keeps on turning on and off which was a bit noisy. Water pressure for shower was very weak.
Location: It is a bit far away from the main beach/shops but there is a free shuttle which is convenient.
Wow, first we were welcomed by champaign and chocolate for our honeymoon which was fabulous. The servicing staffs were all very nice and friendly. Room was great - big and comfortable. This wasn't an expensive place but everything was in control. We really enjoyed our stay.
Comment from Hotel Management
Nov 25, 2017 by Aqua Palms Staff, Hotel Management
Thank you for sharing your experience with us!
3 out of 5
Recommended
for Everyone
by A verified traveler from Oahu

Room review

Posted Nov 19, 2017
I didn't get the room I booked. It had no balcony and shower was too small. I couldn't switch to another room because it was full. BUT housekeeping staff was really nice helpful, and very accommodating. They don't get recognized as they should! Thank you ladies;)
Comment from Hotel Management
Nov 22, 2017 by Aqua Palms Staff, Hotel Management
Aloha Sherry, Thank you for staying with us and providing your feedback. Please allow us to sincerely apologize for the inconvenience you endured during your stay and for our inability to make it better. We will do our best to ensure this experience is not repeated. We also informed our housekeeping department on your positive comments and we're grateful to hear you enjoyed their service. Thank you again for your patronage and we hope you will give us another chance in the future. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Good priced hotel that was clean and comfortable.

Posted Nov 18, 2017
Pros: Clean, comfortable, amenities.
Cons: had some cans and empty drink containers that didn't get cleared when they cleaned my room.
Location: 10 minute walk to the Waikiki strip
Hotel was fairly priced. Overall clean and I saw no cockroaches which is a plus considering other reviews from other hotels have said. Staff was friendly and they had good list of amenities. Room was comfortable with TV, Wifi, Fridge, Microwave AC at a good temperature clean bathroom. Wednesday they had a cocktail hour and a $15 shuttle to the airport (cheaper than a LYFT or taxi). If you are looking for a reasonably priced hotel that isn't dirty, I'd recommend this place. Decent location too.
Comment from Hotel Management
Nov 20, 2017 by Aqua Palms Waikiki- Guest Service & Team, Hotel Management
Aloha! Thank you for staying with us at the Aqua Palms Waikiki. We greatly appreciate your feedback. We are happy to know that you've enjoyed your stay and was able to make use of our amenities that are offered to you. We hope to see you again on your next vacation to Hawaii.
3 out of 5
by A verified traveler from Phoenix

Not great

Posted Nov 18, 2017
I haven't stayed here in over a year and it seems to have really shown it's wear. First, they haven't upgraded in awhile. Even just lamps with outlets by the bed would make a difference. Seemed like the room had water damage and the toilet kept running. The chain lock was also broken and I don't think the deadbolt worked. I travel to Hawaii often for work and I think this was probably my last stay here.
Comment from Hotel Management
Nov 20, 2017 by Aqua Palms Guest service & team, Hotel Management
Aloha KJ! Thank you for staying at the Aqua Palms Waikiki. We value your feedback and will inform our management department. We apologize for the inconvenience that you've encountered during your stay. We hope you were able to bring some of the issues up to the front desk to help make your stay better. ~Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Great location if you can walk some distance.

Posted Nov 14, 2017
Stayed for a week and was very enjoyable. Hotel is somewhat dated and our safe stopped working and the patio door kept coming off the track. We left a day earlier than booked and still had to pay for the resort fee which was about $30 Canadian. Could understand they wouldn’t refund our last night as booked they Expedia which isn’t as good as booking thru a hotels website but prices cheaper on Expedia. But should have had to pay resort fee if not staying? Would return as the location great for us and we like to walk a lot
Comment from Hotel Management
Nov 17, 2017 by Aqua Palms Waikiki- Guest Service & Team, Hotel Management
Aloha! Thank you for staying at the Aqua Palms Waikiki. Your feedback is greatly appreciated. We apologize for any inconvenience that you've encountered. Unfortunately most hotels in Hawaii charges a resort/amenity fee. We hope you were able to bring up the issue with our front desk agent upon your departure. We hope to see you on your next visit to Hawaii.