Ratings based on 2,884 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Good priced hotel that was clean and comfortable.

Posted Nov 18, 2017
Pros: Clean, comfortable, amenities.
Cons: had some cans and empty drink containers that didn't get cleared when they cleaned my room.
Location: 10 minute walk to the Waikiki strip
Hotel was fairly priced. Overall clean and I saw no cockroaches which is a plus considering other reviews from other hotels have said. Staff was friendly and they had good list of amenities. Room was comfortable with TV, Wifi, Fridge, Microwave AC at a good temperature clean bathroom. Wednesday they had a cocktail hour and a $15 shuttle to the airport (cheaper than a LYFT or taxi). If you are looking for a reasonably priced hotel that isn't dirty, I'd recommend this place. Decent location too.
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Great location if you can walk some distance.

Posted Nov 14, 2017
Stayed for a week and was very enjoyable. Hotel is somewhat dated and our safe stopped working and the patio door kept coming off the track. We left a day earlier than booked and still had to pay for the resort fee which was about $30 Canadian. Could understand they wouldn’t refund our last night as booked they Expedia which isn’t as good as booking thru a hotels website but prices cheaper on Expedia. But should have had to pay resort fee if not staying? Would return as the location great for us and we like to walk a lot
Comment from Hotel Management
Nov 17, 2017 by Aqua Palms Waikiki- Guest Service & Team, Hotel Management
Aloha! Thank you for staying at the Aqua Palms Waikiki. Your feedback is greatly appreciated. We apologize for any inconvenience that you've encountered. Unfortunately most hotels in Hawaii charges a resort/amenity fee. We hope you were able to bring up the issue with our front desk agent upon your departure. We hope to see you on your next visit to Hawaii.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent location

Posted Nov 14, 2017
Pros: Location Comfortable beds
Cons: Gym Utensils in room (eg cutlery even if disposable plastic) & milk for coffee
Location: Great location within minutes to the beach, shopping and restaurants. Tour bookings can be made within the lobby.
Reasonable value for money accommodation in an excellent location. Clean rooms, air conditioning, comfortable beds. Short walk to beach, shops & restaurants nearby. Shuttle & buses to other shopping areas also convenient.
4 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Great location and staff!

Posted Nov 11, 2017
Pros: Nice room, great staff! Super location. Free DVDs.
Cons: The play-station for the DVDs wasn't easy to use, so we had to call the front desk, took 2 calls to have the maintenance man come over and he was rude
Location: Behind the Hilton Village on Waikiki, easy walking to beach and restaurants.
Super location, safe, parking available, friendly, accommodating staff. Plus a free Wednesday free hour of drinks and appetizers.
Comment from Hotel Management
Nov 12, 2017 by Aqua palms Waikiki- Guest services & Team, Hotel Management
Thank you for staying with us at the Aqua Palms Waikiki. We greatly appreciate your feedback. We are happy to hear that you've enjoyed your time with us and was able to use the amenities provided. We apologize about the PS3 player machine and the inconvenience that you've encountered. We will inform the correct department regarding the maintenance issue. Thank you again and we hope to see you on your next visit to Waikiki.
3 out of 5
Recommended
for Everyone
by A verified traveler from tsawwassen

It was very close to the beach.

Posted Nov 11, 2017
Pros: It was close to the amenities. There was beach towels available. The cleaning staff were awesome.close to all types of dining. Good part of town.
Cons: Not too much
Location: Close to everything I needed
I had a great stay. The hotel staff were very friendly and helpful. It was heart to have the shuttle bus available to get to other Aqua hotels in the Waikiki area. The hotel is outdated but It was clean and affordable.it
Comment from Hotel Management
Nov 12, 2017 by Aqua Palms Waikiki Guest Services & Team, Hotel Management
Aloha~ Thank you for staying with us at the Aqua Palms Waikiki. We appreciate your feedback. It's great to hear that you've enjoyed your stay and the amenities that we offer. We hope to see you again on your next visit to Hawaii. Mahalo!
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Basic accommodations, but excellent staff

Posted Nov 11, 2017
Pros: The staff was very responsive and hospitable, very helpful front desk staff and concierge.
Cons: Hopefully they can work on improving the cleanliness of the rooms, particularly the bathroom.
Location: Across the street from the Hilton Hawaiian Village complex, very convenient to shops and the beach.
My main disappointment was with my room's condition. The room overall didn't appear to have been cleaned much if at all and the floor and furnishings were in fairly shabby condition. There was a large puddle of water on the floor near the standing fan and chipped paint strewn on the floor. The bathroom probably hadn't been cleaned much at all, the sink basin was quite dirty.
Comment from Hotel Management
Nov 11, 2017 by Aqua Palms Staff, Hotel Management
Aloha Amy, Thank you for staying with us and for providing a valuable feedback. We would like to apologize for the inconvenience you endured during your stay and for our inability to make your stay enjoyable. We have brought this to the attention of our housekeeping manager and we will retrain the appropriate members & do our best to ensure this experience is not repeated. Again we sincerely thank you for your patronage and we hope you'll give us another chance should you visit again in the future. Mahalo nui loa
2 out of 5
by A verified traveler from no

Disappointing

Posted Nov 10, 2017
Absolutely ridiculous. Terrible customer service. Extremely rude. Worst hotel i have ever stayed at.
Comment from Hotel Management
Nov 12, 2017 by Aqua palms Guest services, Hotel Management
Thank you for your feedback. We apologize for the inconvenience that you had encountered during your stay. We will inform the right department head regarding the issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from whistler

Waikiki vacation

Posted Nov 9, 2017
Lovely hotel but I needed to stay a couple of extra nights and one night it was double the rate and the last night was triple the rate. It was good value for 160cad but not for 300cad! Lovely staff. I think there should have been a discount for multiple nights not an increase!!!
Comment from Hotel Management
Nov 9, 2017 by Guest services & Team, Hotel Management
Thank you for stay with us at the Aqua Palms Waikiki. It's great to hear that you've enjoyed your stay and the staff. We apologize for the rooms rates do change daily depending on occupancy. Please see the front desk if you have any questions regarding room rates. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to beach and shopping

Posted Nov 5, 2017
Decent place to stay, floor in hallway and room was slightly slanted so that was weird.
Comment from Hotel Management
Nov 6, 2017 by Stephanie, Hotel Management
Aloha! Mahalo for your feedback! We hope that you will stay with us again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Good value

Posted Oct 30, 2017
Adequate level of accomodation, at a reasonable price
Comment from Hotel Management
Nov 1, 2017 by Front Desk, Hotel Management
Aloha Graham, Thank you for booking with us and providing your feedback! We truly appreciate your patronage and hope to see you again soon! Sincerely, Aqua Palms Staff