Ratings based on 2,823 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bedford, KY

Very nice stay.

Posted Sep 19, 2017
Hotel is more than adequate for resting your head at night after a busy day in Hawaii. The location is great, just a 10-minute walk to the beach and easy access out of Waikiki if you're driving. I found the parking to be easy. The hotel staff was amazingly friendly and very helpful during my stay.
Comment from Hotel Management
Sep 19, 2017 by Aqua Palms Guest Services, Hotel Management
Aloha, Thank you for your feedback and staying with us at the Aqua Palms Waikiki. We are happy to hear that you've enjoyed your stay with us and your time in Waikiki. We hope to see you again on your next vacation to Hawaii.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good spot

Posted Sep 17, 2017
Good location, helpful staff, clean and quiet room. Be aware of resort fees which are add ons to cost.
Comment from Hotel Management
Sep 17, 2017 by Aqua palms Staff & Management, Hotel Management
Thank you for your feedback. We are happy to hear that you've enjoyed your time with us at the Aqua Palms. We hope to see you again on your next visit to Hawaii.
2 out of 5
by A verified traveler from Arizona

Not a place I would stay again or recommend.

Posted Sep 16, 2017
The hotel (from appearances) is an older place, that being said, you would think they would do maintenance to minimize the aging appearance. The ceiling needed painting (you could see where repairs had been made and not painted), the drapes had been ripped and sloppily "repaired" and the furniture looked like it had been found well used in a thrift store. All of this could have been overlooked if the staff had been gracious. The maid left "clean" washcloths with someone else's hair on them, and did not change sheets (hotel policy says they do every third day of your stay) during our stay (once would have been nice) and then accused us of taking a gaming system (which was never even touched). The front desk dismissed it like it was nothing when we returned to the hotel and offered to open our luggage for them to see we did not have it, after having voicemails left with accusations made and threats of charges. Our luggage was stored there due to a late return flight. We barely had room in our luggage for all the clothes and gifts we purchased.
Comment from Hotel Management
Sep 18, 2017 by Aqua Palms- Guest Services, Hotel Management
Aloha, We appreciate your feedback and will help us to provide better service. We will inform the right department head of the issues that you've encountered during your stay. Thank you and we sincerely apologize for the inconvenience. Mahalo!
3 out of 5
by A verified traveler from Australia

You get what you pay for

Posted Sep 15, 2017
Staff were friendly and location is good for price. Cleanliness was below average and room was tiny compared to other places I've stayed in. A/C and outside noise was loud in room. From the option available in Waikiki, I'd likely choose somewhere else next time.
Comment from Hotel Management
Sep 17, 2017 by Aqua Palms Guest Services, Hotel Management
We greatly appreciate your feed back. Thank you for staying with us at the Aqua Palms Waikiki. We sincerely apologize for the inconvenience that you had encountered during your stay with us. We hope you were able to bring up the issues with the front desk to help make your stay a bit better. Thanks again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall GOOD

Posted Sep 13, 2017
The hotel was a little bit dated, but overall cleanliness was good. We were only a couple, no kids, so space was sufficient. Staff was always friendly and helpful. Shuttle service was awesome and actually helped us get around to where we needed to get to.
Comment from Hotel Management
Sep 15, 2017 by Front desk crew and management, Hotel Management
Aloha, Thank you for staying with us at the Aqua Palms Waikiki. We are happy to hear that had enjoyed your stay and time in Hawaii. The rooms are a bit dated and we are working on trying to see if we could renovate them. Thanks again and we hope to see you again on your future stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Great Location

Posted Sep 11, 2017
We really enjoyed our stay at Aqua Palms - it was within walking distance to several nice spots along the waterfront, Ala Moana Center, and downtown Waikiki. It's also along several bus lines which made it easy to take trips out to the west and east sides of the island. There were a lot of great restaurants in the area as well, and the amenities were good. Would definitely recommend it. :)
Comment from Hotel Management
Sep 15, 2017 by Front desk crew & Management, Hotel Management
Thank you for your feedback. We are glad that you had enjoyed your stay with us and your time in Waikiki. We hope to see you again on your future vacation to Hawaii.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Value for money

Posted Sep 9, 2017
Pros: Location
We found the hotel to be in a good location. Transport easy with the Trolley bus system. Just outside of the main beach street precinct.
Comment from Hotel Management
Sep 15, 2017 by Front desk crew & Management., Hotel Management
Thank you for your feedback. Yes, there are a lot of ways of getting around even if you don't rent a car. The beach is in walking distance and the trolley stops in front of our hotel. Thank you again and we hope to see you again on your next visit to Hawaii.
4 out of 5
Recommended
for Everyone
by A verified traveler from l a

Posted Sep 8, 2017
Close to the beach shops good places to eat bus routes could use some improvement
Comment from Hotel Management
Sep 17, 2017 by Aqua Palms Guest services, Hotel Management
Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Well Worth The Price!

Posted Sep 7, 2017
Best choice at this price! Great location and friendly staff. Parking is a challenge as we have a big dodge van! Overall it's a good stay and we will come back!
Comment from Hotel Management
Sep 17, 2017 by Aqua palms waikiki- Guest services, Hotel Management
We greatly appreciate your feedback. Thank you for staying with us at the Aqua Palms. We look forward to seeing you on your next visit with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Hotel was adequate for the price. Certainly no Hilton, however wonderful customer service and nice shuttle service amenity. Also within walking distance to everything and is situated slightly farther from the main district of Waikiki so is a little bit quieter!
Comment from Hotel Management
Sep 17, 2017 by Aqua Palms Guest Service, Hotel Management
Thank you for your feed back. I'm glad that our staff was of great service to you. Yes, we are in conveniently walking distance from the beach and restaurants. Thank you again and we look forward to your future visit to Hawaii.