Ratings based on 7,276 Verified Reviews

3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Oct 18, 2017
Very outdated, one place to eat not affiliated with hotel as well as the only shop to purchase incidentals, as a result, you could not charge to your room. Not a value for your dollar.
3 out of 5
Recommended
for Families
by A verified traveler from Everett, WA

Good Location, hotel needs renovation

Posted Oct 18, 2017
Pros: Friendly staff
Cons: Bathroom floors. Regular chair/couches& coffee table instead of counter type stools and table
Location: All shopping and food are all within walking distance. Zoo & park just around the corner & beach just across the street. Easy access to highway.
Great location, right across the beach & close to freeway. Overall friendly staff. Clean room but unable to control air-conditioning. At night, when it was too warm, you'd have to suffer through it until it kicked on. Was told I was upgraded at check-in but found that room was as expected when first booked on-line so not sure what the upgrade was.
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver BC

Right by the beach

Posted Oct 17, 2017
Awesome location! Great hotel. We got upgraded to a nice room facing the ocean. Only thing that we had an issue with was the hotel cab is changing the meter to pocket extra money. Keep an eye out for that.
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for staying with us and for sharing your experience. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. Our Ocean Front category is the most popular category and offers phenomenal views. I am glad that you were able to enjoy it. We're sorry our 3rd party cab company tried to nickle and dime you. Please rest assured your comment have been forwarded to the appropriate manager for their review and immediate attention. Overall we hope you had a positive experience on O’ahu, and enjoy all the adventure our island has to offer. It would be our pleasure to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Best part was the close location to the beaches. Hotel itself was a bit ragged around the edges but was clean.
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for staying with us and for sharing your experience. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. We're sorry for our guest room conditions. We're working on a finalized plan with our Owners for an upcoming room improvement plan. However we sincerely regret that you were inconvenienced. Overall we hope you had a positive experience on O’ahu, and enjoy all the adventure our island has to offer. We hope to have another opportunity to serve you. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

October 2017 Great Trip

Posted Oct 17, 2017
Hotel is in great location! Standard rooms are a little tight! Very clean and staff is friendly. Parking is not included in fees and is expensive. Pool is very cold and was having trouble with elevators while there. However, free movie & games rentals were a nice surprise with a play station available in rooms. I would totally stay here again!
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. Unfortunately due to limited space we’re unable to offer self-parking. Frequently we check competitive parking rates and price ourselves in order to remain competitive. We're sorry our pool temperature and elevators caused you difficulties. Please rest assured your comments have been forwarded to the appropriate managers for their review and immediate attention. We hope you had a delightful time visiting Waikiki. We appreciate your business and it will be our pleasure to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville TN

Very nice

Posted Oct 17, 2017
Disappointed I had to pay for valet parking but it was a great place to stay. Convenient, friendly and helpful staff.
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. Unfortunately due to limited space we’re unable to offer self-parking. Frequently we check competitive parking rates and price ourselves in order to remain competitive. Overall we hope you had a positive experience on O’ahu, and enjoy all the adventure our island has to offer. We hope to have another opportunity to serve you. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from san Francisco

Nice and homey

Posted Oct 16, 2017
Pros: Great location decent price great friendly staff. Great bar restaurant
Cons: Get rid of the bugs
Location: Right on the Strip of stores and restaurants and right by the beach
Great restaurant, staff and location but room was a little small and we found a cockroach and heard a friend's room had ants
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. While we never wish for guests to be exposed to insects, we recognize that our tropical environment may breed pests. To that end, we employ a pest control company who regularly treats and searches out any challenges that may exist. Please accept our sincere apologies for the inconvenience you experienced. Overall we hope you had a positive experience on O’ahu, and enjoy all the adventure our island has to offer. We hope to welcome you back in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Wellington, N.Z.

Nice hotel on the beach

Posted Oct 15, 2017
Pros: It's location, perfect for families safe beach opposite
Cons: Would like to see a couch or a couple of chairs in the room.
Location: Covered in the above
This time only a 5 night stay, we booked a beach / ocean facing room, on the 9th floor so was above the palm trees, would have been nice being a bit higher. We still managed to see the lovely sunsets. A nice part of Waikiki beach being at the Kapahulu Park end of the beach, meaning a little less crowded.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alameda, Ca.

Good

Posted Oct 15, 2017
Hotel staff was very nice, rooms were clean, our up graded room very nice, view was excellent.
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. With a commitment to exceeding expectations and a passion for creating unforgettable memories. We’re happy you enjoyed our phenomenal views! Overall we hope you had a positive experience on O’ahu. We appreciate your business and would be honored to host you again. We hope to serve you again in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Nice hotel, close to everything

Posted Oct 14, 2017
If your looking for luxury- this hotel isn’t for you. But if you are looking for a hotel with comfortable, clean, updated rooms with great views of the ocean and is literally across the street from the beach and the zoo and has a fun restaurant/bar on site with amazing sunset views and is within walking distance of everything else....then this hotel is the one! There is a pool onsite with a sun deck, multiple activities desks, and there is a Wolfgang Puck express, Subway, Jamba Juice and Starbucks downstairs. Great value for the money.
Comment from Hotel Management
Oct 17, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. We’re happy you enjoyed our phenomenal views! Overall we hope you had a positive experience on O’ahu. We appreciate your business and would be honored to host you again. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator