Ratings based on 775 Verified Reviews

4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from nee york new hork

Great location, shame about the room!

Posted Aug 28, 2017
Filthy! Changed rooms and the other was better. but still....grease on stove and a clapped out bed...couldn't wait to leave!
Comment from Hotel Management
Sep 1, 2017 by Kamakani, Hotel Management
Aloha - Thank you for taking the time to review the Castle Waikiki Shore. Let me first apologize, because the room does not seem to have been cleaned up to our usual standards. If you had let us know of your displeasure, we could have sent someone to take care of any issues with the room. We will pass your comments on to our housekeeping department, so that they can use it as a learning tool to better improve their service. Thank you once again for choosing to stay at a Castle Resorts & hotels Property. We hope that you will give us another opportunity to handle your Waikiki accommodations in the future. Mahalo
3 out of 5
by A verified traveler from England

OK for the money

Posted Aug 19, 2017
Pros: great having a full kitchen and washing machine and drier, we were travelling for six weeks with two kids so was an economic week, enabling us to sel
Cons: Improve the spare beds
Location: It is right on Waikiki beach, but don't Assume you can use the pool next door at the Outrigger check when you book.
Convenient location for the beach but needs a serious refurb. If you have to use the sofa bed, don't. It was so uncomfortable even our kids couldn't get any sleep on it. Give the staff their due they quickly produced a trundle bed and our 9 year old slept on the sofa, but had we had older kids (teenagers) it would not have been satisfactory.
Comment from Hotel Management
Aug 21, 2017 by Kamakani, Hotel Management
Aloha - Thank you for taking the time to review the Castle Waikiki Shore. I am happy to hear that our staff took immediate action upon hearing about the sofa bed. We have passed on your comments to our owners. Thank you again for choosing to stay at a Castle Resorts & Hotels property. We look forward to seeing you again. Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel close to the beach

Posted Jul 1, 2017
Pros: Kitchen, washer and dryer in the room.
Cons: Would be nice to have a beach umbrella in the room. No shade on the beach, renting is pricey. On Maui umbrella and beach chairs were in the room.
Everything was perfect except remodeling going on the 7 floor right above us, it was noisy 2-3 hours a day in the afternoon. Great location. No close traffic. Wonderful view. A lot of places to eat. Denny's was our favorite.
Comment from Hotel Management
Jul 2, 2017 by Kamakani, Hotel Management
Thank you for taking the time to review the Castle Waikiki Shore. We are happy to hear you enjoyed your stay and are looking forward to your return. Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great location!

Posted Jun 27, 2017
Pros: The location is great as the condo is walking distance from great shopping and restaurants. There is no pool, but the condo is right on the beach.
Cons: The walkways from beach to lobby is kind of weird and choppy. They need to figure out a better way.
Location: The location is great as the condo is walking distance from great shopping and restaurants. There is no pool, but the condo is right on the beach
The location is great as the condo is walking distance from great shopping and restaurants. There is no pool, but the condo is right on the beach. I would recommend water shoes as the floor of the ocean is very rocky. The condo's condition is up to the individual owner, so it's hit or miss. It was really nice to have a kitchen, and a washer/dryer in the unit. The walls are super thins so be prepared to hear everything.
Comment from Hotel Management
Jun 30, 2017 by Kamakani, Hotel Management
Aloha - Thank you for taking the time to review the Castle Waikiki Shore. We appreciate your comments and will bring up these items with the condominium association. Mahalo,
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful waikiki shore

Posted Jun 25, 2017
excellent great ocean view is fantastic very kindly staff very clean room I can try one more Castle waikiki shore
Comment from Hotel Management
Jun 30, 2017 by Kamakani, Hotel Management
Aloha - Thank you very much for your kind words!! We will look forward to your return visit!!! Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler from Anaheim, CA

Nice accommodations, Clean and near the beach!

Posted Jun 3, 2017
Pros: This was a condo type hotel, and was like being in your own room at home, with a kitchen area, and a washer and dryer!
Cons: We were satisfied with all of it!
Location: Oh so many shops, restaurants and of course going to the beach to relax in the sun.
The beach view from the balcony was outstanding, we had our coffee there each morning. Walking distance to so many areas and a bus ride to Pearl Harbor. Perfect weather.
Comment from Hotel Management
Jun 6, 2017 by Kamakani, Hotel Management
Aloha - Thank you for taking time out of your busy schedule to review the Castle Waikiki Shore. We truly appreciate your kind words and await your return visit!! Mahalo,
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Catharines, ON Canada

Great hotel with an amazing view of Waikiki Beach!

Posted May 10, 2017
We loved sitting on the lanai and enjoying the beautiful view of Waikiki Beach! Within walking distance of restaurants and shopping! Helpful staff! Great room with a small but efficient kitchen and washer and dryer. Would highly recommend Castle Waikiki Shore!
Comment from Hotel Management
May 13, 2017 by Kamakani, Hotel Management
Aloha - Thank you for your kind words. We are overjoyed that you had a great stay. We are looking forward to your return!! Mahalo
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great views, good air-con

Posted May 10, 2017
Pros: Good air con - great views, close to everything
Cons: Shower needs more pressure, front door needs some maintainence.
Location: On the beach, close to restaurants and shopping, trolley close by, nice reception staff and 24 hour security.
On the beach, close to everything. Room a bit tired on Penthouse Floor, door extremley noisy and the lift takes ages when its the busy times (only one lift) - great air-con to cool things down, nice kitchen area with all the things you need.
Comment from Hotel Management
May 13, 2017 by Kamakani, Hotel Management
Aloha - Thank you for taking the time to review the Castle Waikiki Shore. We have been working on our reception staff to be more approachable & I was happy to hear you mention them in a positive manner. when you are ready to return guest give us a call or eaml!! Mahalo
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay. Close to the beach and shoping

Posted Apr 23, 2017
Had a great time, can't wait to go again. The people were very nice and helpful
Comment from Hotel Management
Apr 27, 2017 by Kamakani, Hotel Management
Aloha - Thank you for your kind words!! We will keep striving to have great service!! We are looking forward to your next visit!! Mahalo
3 out of 5
by A verified traveler from White Haven, PA

Close to beach.

Posted Apr 18, 2017
Pros: The only thing was that it was on the beach.
Cons: Better room service,and when you book and get a picture of the room that is the room you should have,
Location: You could go swimming in the ocean or take a boat ride, car rental.
First of all the room that we booked showed a living room and our room only had a kitchen and bed. Supposed to a non-smoking place and when we sat out on the baloney I could smell cigarette smoke. The cleaning staff did not clean around the sink, the mirror was never wiped down.
Comment from Hotel Management
Apr 27, 2017 by Kamakanmi, Hotel Management
Aloha - First let me apologize if you felt mislead in anyway. However, each of our units is privately owned so the decor is done to each owner's taste. With that being said the picture we use for advertisement is only one of the many rooms we have here at the Castle Waikiki Shore. I have passed on your concerns about our housekeepers to their supervisor. Thank you for taking the time to review the Castle Waikiki Shore. Mahalo