Ratings based on 2,054 Verified Reviews

3.7 out of 5
74% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
Front desk was friendly and helpful. Room was very clean and modern.
Comment from Hotel Management
Dec 12, 2017 by Guest Relations, Hotel Management
Aloha, Thanks for your stay and 5-star review. We appreciate your feedback about our friendly staff and your room. We look forward to welcoming you again. Thank you, Guest Relations Courtyard by Marriott Waikiki Beach
1 out of 5
by A verified traveler from Tokyo Japan

Bad View

Posted Dec 5, 2017
i am sorry to say i am so disappointed in hotel I cannot recommend ..this to my friend ..the room is dirty and had bad smell ..at night so noise and i can hear the sounds and voice outside..even the house keeper the toilet tissues and towel are not enough
Comment from Hotel Management
Dec 7, 2017 by Guest Relations, Hotel Management
Dear Elvies, Thank you for taking the time to leave us your feedback about your recent stay. Please accept our sincere apology for failing to meet your expectations. We following up with the appropriate hotel team. Thanks again for your feedback. Aloha, Guest Relations
3 out of 5
by A verified traveler

Bed was not comfortable. Parking is robbery

Posted Nov 27, 2017
Bed was not comfortable and parking is robbery to park your car rental the same place you would park it.
Comment from Hotel Management
Nov 29, 2017 by Guest Relations, Hotel Management
Aloha, Please accept our apologies for your recent experience. We take all of our guests' feedback seriously. Thank you for taking the time to share your comments. Sincerely, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
When we arrived the keys never work and someone from the front came to open it. However the keys to the room NEVER worked. Not happy at all for that! Staff excellent customer service. It. was comfortable.
Comment from Hotel Management
Nov 29, 2017 by Guest Relations, Hotel Management
Aloha, Thanks for sharing that you found our customer service excellent and your stay comfortable. We take all our guests' comments seriously and will be using your feedback to better the overall guest experience. We hope to welcome you again. Sincerely, Guest Relations
3 out of 5
by A verified traveler from Los Angeles CA

Good location

Posted Nov 24, 2017
Good location however there's a lot of construction and noise. I was woken up every morning between 4:30am and 5:00 am by an annoying loud beeping sound and banging noises from trash trucks!!!! very annoying!
Comment from Hotel Management
Nov 29, 2017 by Guest Relations, Hotel Management
Dear Diana, Thanks for your review. We take all our guests' comments seriously. Thank you for taking the time to share feedback about the sound levels. Aloha, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Lahaina, Maui

Posted Nov 20, 2017
Pros: Great location. Very comfortable.
Cons: No
Location: Waikiki beach, Honolulu zoo, Kapiolani park, Barefoot Beach Cafe
Great place, very reasonable rates. We were upgraded to a one bed room as we had been on a previous stay last May. Friendly staff. Very clean and comfortable, Only option for parking is Vaket Parking at $39 a day. But with a little patience, we were able to find street parking instead. Would recommend it,
Comment from Hotel Management
Nov 20, 2017 by Guest Relations, Hotel Management
Dear Genevieve, Thank you for your feedback and 4-star review. We appreciate the recommendation and repeat visit. We hope to welcome you again soon. Aloha, Guest Relations Courtyard by Marriott Waikiki Beach
1 out of 5
by A verified traveler from San Francisco

Sub-standard for Marriott Brand

Posted Nov 16, 2017
Worst hotel I've been. Too noisy, should be cited for noise abatement. Since Expedia is endorsing this hotel. I am considering not to use expedia anymore. Obviously your company is only concern about commision. How can you endorse such hotel. We felt ripped off.
Comment from Hotel Management
Nov 20, 2017 by Guest Relations, Hotel Management
Dear Michael, Thank you for sharing your feedback. Please accept our sincerest apologies and for failing to meet your expectations. We value all our guests' feedback and will use yours to better our guest experience, Michael. Thank you. Sincerely, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Location + Efficient

Posted Nov 6, 2017
It is positioned in a very good ocation and offers efficient services.
Comment from Hotel Management
Nov 9, 2017 by Guest Relations, Hotel Management
Aloha, Thank you for the 5-star review. We hope to welcome you again in Waikiki. Mahalo, Guest Relations Courtyard by Marriott Waikiki Beach
3 out of 5
by A verified traveler from Columbia, SC

Comfortable.

Posted Nov 6, 2017
Pros: Short walk distance to the beach.
Cons: Detailed instructions on where to have the complimentary breakfast.
Location: Had IHOP breakfast just cross the hotel lobby.
Nor too much walk to the beach. Room is okay. Complmentary breakfast was told but could not figure out where?
Comment from Hotel Management
Nov 7, 2017 by Guest Relations, Hotel Management
Dear Bruce, Thanks for taking the time to write a review. We appreciate your feedback. Thanks for staying with us. Sincerely, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Good for what you pay for

Posted Nov 1, 2017
Pros: The staff, concierge.
Cons: Water leaking from shower.
Location: The main shopping street is a 5 minute walk. This is prime location of a hotel. 25 minute car ride from the airport. Great location.
It was decently priced. But you get what you pay for. The room is not super big, but it definitely does the job. The only misstep was that there was water leaking from the Shower, we let the staff know twice, but they didn't do anything about it. We didn't bother complaining again, since we were barely in the hotel room.
Comment from Hotel Management
Nov 1, 2017 by Guest Relations, Hotel Management
Dear Puneet, Thanks for your 4-star review. We are happy to hear you enjoyed our convenient location. Thanks for leaving feedback about your stay. We hope to welcome you again. Aloha, Guest Relations Courtyard by Marriott Waikiki Beach