Ratings based on 1,774 Verified Reviews

4.4 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from pitts, pa

The breakfast is out of this world

Posted Jan 15, 2018
The breakfast lacked nothing and the manager reception in the evening had great free drinks with light snacks (chips, pretzels, peanuts)
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Good hotel with complementary breakfast

Posted Jan 14, 2018
As complementary breakfast is inclusive, very convenient. Room facility is old but well maintenanced. Room cleaning depends on chip. $2 seemed not enough.
4 out of 5
Recommended
for Families
by A verified traveler from canada

Good for families and friendly staff

Posted Jan 12, 2018
Pros: Location, staff, breakfast buffet, warm pool
Cons: Better mattresses on sofa beds please!
Location: Great restaurants and shopping
A great hotel for families. The staff is very friendly. The hotel is in a great location with excellent shopping and restaurants close by.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

Great location. Close to the beach & shops. V

Posted Jan 9, 2018
Very safe location. Close to beach & shops & transport. Great rooms & amenities. Breakfast &!evening reception was a great add on. Highly recommend this hotel!
Comment from Hotel Management
Jan 11, 2018 by Guest Service, Hotel Management
Aloha Rachel! Thank you for sharing your recent experience with us. We are delighted to hear that you enjoyed your overall stay with us. We hope your travel brings you back!
5 out of 5
Recommended
for Families
by A verified traveler from Wollongong

Great hotel, close to beach, great breaky.

Posted Jan 9, 2018
Pros: Staff
Location: Beach, shops , restaurants
Fantastic pool area, nice drink on arrival, friendly, helpful staff.
1 out of 5
by A verified traveler from California

The only thing they are looking for is your money

Posted Jan 3, 2018
Pros: Location
Cons: Stop being greedy.
Location: IN THE FUTURE, NO EXPEDIA. NO Embassy Suites by Hilton Waikiki Beach Walk IN THE FUTURE, NO EXPEDIA. NO Embassy Suites by Hilton Waikiki Beach Walk
When we arrived, they said they need to charge $65 more. Why? For what? Then at the check out, they charged $65 more per day. THE ONLY THING THESE GUYS WANT AND CARE ABOUT IS MONEY. EXPEDIA IS THE SAME. I DO NOT LIKE EXPEDIA AT ALL. MY WIFE BOOKED THE VACATION. IN THE FUTURE, NO EXPEDIA. NO Embassy Suites by Hilton Waikiki Beach Walk
Comment from Hotel Management
Jan 8, 2018 by Guest Service, Hotel Management
Thank you for your recent review. We apologize for any inconvenience you experienced during your stay. If there is anything we could do for you please do not hesitate to contact us immediately. We are proud of our personal Aloha service, and look forward to many returning guests because of the excellent service all our hosts provide. We hope your travel brings you back and give us another opportunity to make it right to you. Mahalo nui loa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location

Posted Dec 31, 2017
Excellent week at Embassy Suites. Close to everything. Enjoyed complimentary breakfast and evening drinks.
Comment from Hotel Management
Jan 3, 2018 by Guest Service, Hotel Management
Great to read you enjoyed your stay with us, Kate. Aloha and Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, California

Very close to the beach

Posted Dec 31, 2017
Pros: Rooms are spacious
Cons: Yes, the pool was small
Location: The hotel was located very close to the beautiful KALAKAUA avenue
It was good and at the third day of our stay i got sick, Hotel doesn't have inhome doctor but there was a clinic in a block away and they had docs on call as hotel complimentary
Comment from Hotel Management
Jan 3, 2018 by Guest Service, Hotel Management
Aloha Ebrahim. So sorry to hear that you were sick during your vacation, very unfortunate! But we are happy to read you enjoyed your overall stay with us. We hope your travel brings you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Close to beach , shops & restaurants

Posted Dec 30, 2017
Great hotel , excellent staff who were very welcoming . Great to have the Expedia kiosk to organise activities , worked out way cheaper than doing it online myself . Breakfast was very good with freshly made omelettes or eggs and lots of choice of other foods . Room was very good and comfortable beds , overall the staff made our stay the best with their superb customer service .
Comment from Hotel Management
Jan 3, 2018 by Guest Service, Hotel Management
Thank you for sharing your recent stay with us Adrienne! We are delighted to read you enjoyed your stay with us. We definitely look forward to welcoming you back again. Aloha and Mahalo, Adrienne!
3 out of 5
Recommended
for Everyone
by A verified traveler

Lower floors are noisy

Posted Dec 24, 2017
Location: I would prefer a glimpse of the ocean - next time
Room was noisy level 5 City view, Breakfast was ok but you need to get there early ,Managers free drinks is a good idea at the end of the day
Comment from Hotel Management
Dec 28, 2017 by Guest Service, Hotel Management
Thank you for taking the time to write a review on your stay with us. We clearly did not meet your expectations for which we apologize. Your feedback is important to us and we hope that you will give us another opportunity so we can make this right with you.