Ratings based on 2,071 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Great customer service

Posted Oct 22, 2017
Had a couple of problems with our room, very noisy and toilet leaked, staff got us into another room as soon as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from hawaii

Very close to everything specially to the beach

Posted Oct 20, 2017
Well just the second day, experience while I'm washing my face n brushing My teeth a roach came out, (I hate roaches)! Really unhealthy for me. Imagine you have ur tooth brush n other cosmetics stuff on top of the restroom sink crawling? maybe need more service for that. Other than that...looks ok! Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Burt, Mi

Very well centralized.

Posted Oct 18, 2017
Everything was great except for several things. 1. I didn't agree with paying extra money just for adding my daughter to the room when we already had the room payed for. 2. You shouldn't charge for parking when we are your guest. 3. The hidabed was never put back so we could use the living room like other hotels do.
Comment from Hotel Management
Oct 21, 2017 by Guest Service, Hotel Management
Mahalo for your comments on TripAdvisor. Being in Waikiki can sometimes be expensive because of parking and being so central in Waikiki. Our suite rates are very competitive and the size of our suite are larger than the typical hotel room in Waikiki. We provide better value because of the all suite concept with breakfast and evening reception - we sincerely apologize for not meeting all of your expectation. Again, thank you for your comments. We hope you will reconsider and stay with us again. Mahalo nui loa.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle,Australia

Fantastic location

Posted Oct 17, 2017
Great room. Lovely staff. Free drinks every afternoon for 2 hours... with food. Spirits, wine, beer. Awesome and close to everything. ABC store, like an upmarket 7 Eleven, downstairs. Everything you could imagine.
Comment from Hotel Management
Oct 21, 2017 by Guest Service, Hotel Management
Thank you for your nice review! We're happy to read you enjoyed your overall stay with us. We hope your travels bring you back again. Aloha and A Hui Hou!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel close to everything

Posted Oct 13, 2017
Pros: Close to the beach, shopping and reasonable rate.
Cons: Housekeeping should refill the coffee/Tea bags, creamer when during daily cleaning.
Location: The Beach, so many shops and restaurants.
Staff very friendly upon checkin, very knowledgeable/poromoptness when asked any question. Enjoyed the Manager's Reception every evening, especially the bartender by the name of Keola (who called himself Jacky Chen) very friendly and funny.
Comment from Hotel Management
Oct 17, 2017 by Guest Service, Hotel Management
Thank you for your 5 star rating. I'm happy that you found our price value proposition to your liking. When you include daily free breakfast and cocktails, we feel our rates our competitive. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from waikiki hawaii

Posted Oct 8, 2017
I love the service is really close to the beach walking distance, breakfast is so delicious and good quality I enjoyed a lot
Comment from Hotel Management
Oct 10, 2017 by Guest Service, Hotel Management
Aloha! We are so thrilled to read that you enjoyed your stay with us. We look forward to welcoming you back, again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Central in Waikiki

Posted Oct 5, 2017
Very kid friendly, manager special was nice. Hotel was in a nice location, easy to beaches & shopping.
Comment from Hotel Management
Oct 10, 2017 by Guest Service, Hotel Management
Aloha JP! We are happy to read that you enjoyed your overall stay with us! We hope your travel brings you back to Waikiki soon, we look forward to welcoming you, again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Posted Oct 5, 2017
Our hotel was close to everything. .. Beach. Restaurants, places of interest which was awesome as we had decided not to rent a car...
Comment from Hotel Management
Oct 17, 2017 by Guest Service, Hotel Management
Aloha Andrea! We are so happy to read that you enjoyed your overall stay with us. Yes, we are located in the heart of Waikiki with the beach and shopping area just steps away from our hotel. We thank you for your support and look forward to welcoming you back, again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice and comfortable hotel

Posted Oct 5, 2017
Pros: room and location
Cons: guest parking and drop off location could be better
Location: close to the beach, restaurants and shopping
I spent 5 nights at the hotel, the location is very convenience and close to everything, the room is comfortable, staffs are very helpful, I would recommend this hotel to my friends...
Comment from Hotel Management
Oct 10, 2017 by Guest Service, Hotel Management
Aloha Champ.C! Thank you very much for recommending your family and friends to stay with us; this is the ultimate reward! We are so happy to read that you enjoyed your stay and we look forward to welcoming you back to the beautiful Waikiki again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Friendly staff and very clean

Posted Oct 4, 2017
Fantastic stay. Free drinks every night. Breakfast included and lovely friendly people
Comment from Hotel Management
Oct 10, 2017 by Guest Service, Hotel Management
Aloha! We are happy to read you enjoyed your stay with us. We hope to see you again, soon!