Ratings based on 1,172 Verified Reviews

3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Winnipeg

cockroaches in suite.

Posted Sep 4, 2017
Pros: Good location and price.
Cons: Deep cleaning and disinfection of suites.
Location: Good location.
To many cockroaches and bugs in the suite. I complained to management and they promised to attend to the matter. The elevator was extremely slow.
Comment from Hotel Management
Sep 9, 2017 by Lendy Ma, Hotel Management
Aloha Manuel, thank you for posting your review. About the room, we have already brought to the attention of the housekeeping supervisor, and the corrective measures have been taken. We will have elevator modernization next year. When you come back again next year, you can enjoy our new product. Fond Mahalo Lendy Ma (General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
I enjoyed my stay at the ewa Hotel great location staff was very friendly wifi never worked
Comment from Hotel Management
Sep 3, 2017 by Tracy, Hotel Management
Thank you for your Review! We are currently working on making the wifi connection through out the hotel better! Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Conveniently located to go to the zoo, beach, go shopping and restaurants.
Comment from Hotel Management
Sep 2, 2017 by Lendy Ma (General Manager), Hotel Management
Aloha, Thank for posting the comments. I am glad to hear that you liked our convenience location - close to the beach, shopping area, restaurants and the zoo. See you soon. Fond mahalo Lendy Ma (General Manager)
3 out of 5
by A verified traveler from California

Stay at the Ewa hotel Waikiki

Posted Aug 28, 2017
As soon as we entered the room, we saw roaches on the sink, inside the fridge and on the tv cabinet and on top of the bed table. I killed 5 the first night! The bathroom sink smelled so bad from the plumbing. I complained and they move us to the 6th floor. Didn't see roaches but the bathroom drainage smelled so bad. The sink smelled so bad to and it was clogged. They fixed it but still smelled bad. Although the employees are very nice. Please do something to the roaches & the drainage.
Comment from Hotel Management
Sep 2, 2017 by Lendy Ma (General Manager, Hotel Management
Aloha Erlinda, Thank you for posting your comments. Regarding the room, your concerns have been brought up to our housekeeping department and corrective measures have been taken. I am glad you complimented our staff, I will acknowledge their effort in providing good services to the valued guests. Thank you for letting us know. Fond Mahalo Lendy Ma (General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2017
Friendly staff comfortable bed and clean room with one exception the carpet was very dirty. .walking distance to shopping and restaurant's. .block from the beach. .very convienent. .would stay there again. .thank you EWA 😀
Comment from Hotel Management
Sep 3, 2017 by Tracy, Hotel Management
Thank You for your review! Mahalo!
4 out of 5
Recommended
for Everyone
by A verified traveler from Haleiwa, HI

Nice Hotel

Posted Jul 31, 2017
Overall it was good experience. Did not wait long to check in. The room was clean & comfortable. Only down side was the air wasn't all the strong. Overall I enjoyed my experience at the Ewa Hotel'
Comment from Hotel Management
Sep 3, 2017 by Tracy, Hotel Management
Thank You for your review! Mahalo!
1 out of 5
by A verified traveler

They need a complete overhaul

Posted Jul 11, 2017 on Orbitz
Customer service was fair for the situation but thats about as best I can say about the hotel. Room was dirty when I checked in and the smell of urine was horrible from the dogs and the bums outside. Roaches, dirty stove and refrigerater and even the towels look like they were old with spots all over them. I will never stay at that slum hotel and will surely tell all my family and friends to never stay there.
Comment from Hotel Management
Sep 5, 2017 by Tracy , Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know! We have Major Renovations scheduled for Mid 2018! Mahalo!
4 out of 5
by A verified traveler

Great customer service!

Posted Jul 9, 2017 on Hotels
Customer service from the front desk was top notch. They were very pleasant and helpful, offering additional assistance without hesitation. When I mentioned a smoke smell in my first room, and called the front desk, the clerk said to come on back and he would give me a different room. By the time I returned to the front desk, the clerk had my key cards ready. Even when I saw housekeepers, they were pleasant and tried to be helpful. The condition of the hotel needs some help. It's not bad, but you can tell they are struggling to keep up with repairs and maintenance--doing what it needed to keep things going. The rooms can use an update. The room was basically clean, but corners, edges, and walls, etc. could use more attention. Be aware that parking at the hotel is limited and is first come, first served. However, the staff has good information on alternate parking. I parked at the zoo (pay by the hour) for a couple nights, but you do need to be careful to watch your time. However, it is convenient (you can unload your luggage first). This is the third stay at this hotel. I would stay there again because the customer service from the front desk is among the best I've encountered.
Comment from Hotel Management
Sep 3, 2017
Thank You for your awesome review! We appreciate it! Mahalo!
5 out of 5
by Joyce

Smiling

Posted Jul 4, 2017 on Hotels
Enjoyed it alot spacious and very clean. Really relaxing.
Comment from Hotel Management
Jul 8, 2017
Thank you for posting your positive comment. I am glad you liked our spacious and clean room and hotel. Please come back again. Mahalo
3 out of 5
by A verified traveler

Ok hotel, not great

Posted Jun 30, 2017
Hotel is in a great location as they all are in Waikiki, staff are friendly, rooms are not well maintained. Mould and dust are found is most places. Beds are great.