Ratings based on 1,204 Verified Reviews

3.5 out of 5
77% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach. Friendly staff

Posted Sep 7, 2017
Close to beach and friendly staff Had a wonderful time.
Comment from Hotel Management
Sep 9, 2017 by Lendy Ma, Hotel Management
Aloha, Thank you for posting your reviews. I am glad you liked our location which is close to the beach. I am delighted to hear that you complimented on our friendly staff and you enjoyed your stay with us. Fond Mahalo Lendy Ma (General Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto , canada

Great location

Posted Sep 5, 2017
It was ok. Elevator was not clean at all. Staff were very friendly and helpful
Comment from Hotel Management
Sep 5, 2017 by Tracy, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced! Thanks for letting us know! Mahalo!
2 out of 5
by A verified traveler from Winnipeg

cockroaches in suite.

Posted Sep 4, 2017
Pros: Good location and price.
Cons: Deep cleaning and disinfection of suites.
Location: Good location.
To many cockroaches and bugs in the suite. I complained to management and they promised to attend to the matter. The elevator was extremely slow.
Comment from Hotel Management
Sep 9, 2017 by Lendy Ma, Hotel Management
Aloha Manuel, thank you for posting your review. About the room, we have already brought to the attention of the housekeeping supervisor, and the corrective measures have been taken. We will have elevator modernization next year. When you come back again next year, you can enjoy our new product. Fond Mahalo Lendy Ma (General Manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Posted Sep 4, 2017 on Wotif
The included shuttle bus to ala moana was great and the room was very comfortable
Comment from Hotel Management
Sep 9, 2017 by Lendy Ma, Hotel Management
Aloha Tara, thank you for posting your reviews. I am glad you enjoyed our shuttle bus service to Ala Moana shopping center. I am delighted to hear that you felt our room was comfortable. Please come again. Fond Mahalo Lendy Ma (General Manager)
3 out of 5
Recommended
for Everyone
by A verified traveler from phoenix

Small but convenient

Posted Sep 3, 2017 on Orbitz
Pros: Location
Cons: Wifi
Location: Close to the beach and access to the freeway.
Ewa Hotel is a budget level hotel. The location is on the outer area of Waikiki. It is close enough to walk to the beach but , you are still in the mix of everything. Also the location makes it easy to get in and out of Waikiki by car. The rooms are average to small in size. Some do not have closets so if that is important to you be sure to ask. I had difficulty with the Wifi and brought it up to the staff. They apologized and refunded my resort fee. The staff was friendly and helpful. If you are on a budget and want a hotel with a convenient location this is it.
Comment from Hotel Management
Sep 5, 2017 by Tracy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2017
I enjoyed my stay at the ewa Hotel great location staff was very friendly wifi never worked
Comment from Hotel Management
Sep 3, 2017 by Tracy, Hotel Management
Thank you for your Review! We are currently working on making the wifi connection through out the hotel better! Mahalo!
5 out of 5
by Juan

Posted Sep 1, 2017 on Hotels
Enjoyed the staff at the hotel, all very friendly. Located very close to Waikiki beach, Zoo, aquarium, and many great shops, restaurants, and pickup for many shuttles and city buses.
Comment from Hotel Management
Sep 3, 2017
Thank You for your review! Mahalo!
1 out of 5
by Chris

Hotel stay

Posted Aug 29, 2017 on Hotels
The staff was friendly. The area and the hotel was like living in the ghetto. The rooms were dark and very old. The rug was wet and it had a strong scent like they were tryimg to cover up the old smell
Comment from Hotel Management
Sep 2, 2017
Aloha Chris, Thank you for posting your comments. Mahalo for complimenting our friendly staff, I will acknowledge their efforts to provide great services to our valued guests. I am sorry you don't like the rooms. We will be renovating the hotel next year. After renovation, please come back and try our new products. Thank you for letting us know See you soon Lendy Ma General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Conveniently located to go to the zoo, beach, go shopping and restaurants.
Comment from Hotel Management
Sep 2, 2017 by Lendy Ma (General Manager), Hotel Management
Aloha, Thank for posting the comments. I am glad to hear that you liked our convenience location - close to the beach, shopping area, restaurants and the zoo. See you soon. Fond mahalo Lendy Ma (General Manager)
3 out of 5
by A verified traveler from California

Stay at the Ewa hotel Waikiki

Posted Aug 28, 2017
As soon as we entered the room, we saw roaches on the sink, inside the fridge and on the tv cabinet and on top of the bed table. I killed 5 the first night! The bathroom sink smelled so bad from the plumbing. I complained and they move us to the 6th floor. Didn't see roaches but the bathroom drainage smelled so bad. The sink smelled so bad to and it was clogged. They fixed it but still smelled bad. Although the employees are very nice. Please do something to the roaches & the drainage.
Comment from Hotel Management
Sep 2, 2017 by Lendy Ma (General Manager, Hotel Management
Aloha Erlinda, Thank you for posting your comments. Regarding the room, your concerns have been brought up to our housekeeping department and corrective measures have been taken. I am glad you complimented our staff, I will acknowledge their effort in providing good services to the valued guests. Thank you for letting us know. Fond Mahalo Lendy Ma (General Manager)