Ratings based on 1,231 Verified Reviews

3.5 out of 5
76% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jan 15, 2018
Lovely place to stay. It was a perfect location, clean, quiet and a very nice front desk! My room had everything I needed. A small kitchen, iron etc.
Comment from Hotel Management
Jan 17, 2018 by lendyma, Hotel Management
Aloha, thank you for posting your review on Expedia. I am very pleased to hear that you enjoyed our perfect location, clean property and friendly staff, and you also lied our room and kitchen, thank you for letting us know. Come back again Mahalo Lendy Ma, general manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, New Zealand

Fantastic hotel!

Posted Jan 9, 2018
Pros: The location is amazing and so close to the beach.
Location: It's so close to the beach and all major restaurants and food outlets. Close to a major park, and the zoo.
This is such a great place to stay. Front desk staff are really cool and down to earth. The hotel is half a block to the famous beach. But it's nice to have some quiet time too so it's down a side street so it's perfect. I thought the price was pretty decent too. It's not a massive hotel so don't expect a restaurant or pool, but you don't need these when staying near Waikiki. Thank you for a lovely stay. Best Wishes, Chris.
Comment from Hotel Management
Jan 10, 2018 by lendyma, Hotel Management
Aloha Chris, thank you for posting positive comments on Expedia. I am pleased to hear that you liked our convenience location - close to the famous Waikiki beach, park, zoo and restaurants; and friendly staff. Please come back again. Mahalo Lendy Ma, general manager
3 out of 5
by A verified traveler from Vancouver, Canada

It was just OK

Posted Jan 7, 2018
Pros: The staff were very nice.
Cons: More clarity on the website. Better photos.
Location: Great location to beach. But the entrance is in an alley -- and all sorts of shady things were going on as we sat on our deck looking out.
We were faced with the fact it was the high season in Hawaii so not a lot of hotels available at reasonable rates. But the reviews for Ewa were pretty good and the pictures looked OK. But when I tried to find out about the beds, it appears they only have single beds, which is great for the kids but not the adults who may like sleeping in the same bed. They offered to push them together, and I said OK but it never happened. The walls are paper thin BTW -- so you can hear everything. And one night we did -- yowza.
Comment from Hotel Management
Jan 10, 2018 by lendyma, Hotel Management
Aloha George, thank you for posting the review on Expedia. I am glad to hear that you enjoyed our convenience location. Regarding the room, we brought it up to the management and it will be on our renovation project. Thank you for letting us know. mahalo Lendy Ma, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2018
Walking distance to main strip, however down a side street full of hostels. Front of hotel and main reception uninviting but staff and room friendly and clean
Comment from Hotel Management
Jan 8, 2018 by lendyma, Hotel Management
Aloha, thank you for posting your review on Expedia. Thank you for letting us know you liked our friend staff and clean room. We will keep up our good work! See you soon. Mahalo Lendy Ma, general manager
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Nice room!

Posted Jan 6, 2018
The room with kitchen is very nice and clean, The space is good too. Front staffs are friendly and kind. We feel Aloha spirit from them. It is very comfortable hotel. We would like to recommend to friends.
Comment from Hotel Management
Jan 8, 2018 by lendyma, Hotel Management
Aloha, Thank you for posting your positive comments on Expedia. I am glad you like our kitchenette, clean, spacious room. And I am very pleased to hear that you complimented our friendly staff who provided good customer services to our valued guests. I appreciate you will recommend our hotel to your friends. Mahalo Lendy Ma, general manager
3 out of 5
Recommended
for Everyone
by A verified traveler from honolulu, hawaii

Quaint hotel off of the Main Street.

Posted Dec 27, 2017
Was not exactly as we had expected. It is an older building. Old elevator. No sitting lobby. Self parking was great. We parked right in front and could see our car from the balcony. It was very quiet. The room was average hotel room size. The kitchenette was 2 burner, microwave & mini frig ( with dishes, silverware & pot for two). Maid service very friendly. Security was very attentive. Lots of closet space. Diamond head view was really a view in that direction but of apartments etc. but all in all we were comfortable & enjoyed our holiday stay.
Comment from Hotel Management
Dec 27, 2017 by lendyma, Hotel Management
Aloha Linda, thank you for posting your comments on Expedia. I am glad to hear that you liked our self parking, maid services, security officers. And you enjoyed staying with us during the holiday. Please come back again. Mahalo Lendy Ma, general manager
1 out of 5
by A verified traveler from Lomita, CA

No daily cleaning, bedroom type is not guaranteed.

Posted Dec 13, 2017
Pros: The TV has HDMI cable. So I can play movies in my laptop on the TV.
Cons: I don't expect anything.
Location: The entrance faces dark street. Be careful in the night.
I stayed this hotel for 4 nights. I found They don't vacuum the room daily even they don't empty trash can. I reserved 1 queen bedroom but they gave me 2 single bedroom. They said the reserved bedroom type is not guaranteed!! You can hear plastic shopping bag noise from next door. They charge amenity fee daily including DVD rental and safety box. However, the DVD rental has very limited selection and the safety box was not functional.
Comment from Hotel Management
Dec 15, 2017 by lendyma, Hotel Management
Aloha Tatsuemon, thank you for posting your comments on Expedia. Regarding daily cleaning, it includes replenish the towels, amenities, fix the beds, empty trash can. I will bring this up to housekeeping supervisor about "not empty the trash can". Vacuuming floor, changing all bed sheets will be on the 4th day general cleaning. But, if you need us to vacuum the floor, you can contact the front desk. Yes, you are right, we guarantee the category, bedding is on request. However, most of the time, we will fulfill the guest request until we are "full booked" or in busy period such as 'Honolulu Marathon", big convention in town or special events in Waikiki. About the selection for DVD, we will bring this up to DVD rental company. Thank you for letting us know. mahalo Lendy Ma, general manager
3 out of 5
by A verified traveler

Good location

Posted Dec 13, 2017
Walking distance to everything. Staff were friendly at desk but don't go out off there way. Asked for early call, didn't happen. DVD were poor quality, they weren't interested. Hotel needs a face lift
Comment from Hotel Management
Dec 17, 2017 by lendyma, Hotel Management
Aloha, I am delighted to hear that you complimented on our friendly staff, I will recognize their efforts in providing great services to our valued guests. I am glad to hear that you enjoyed our convenience location. Regarding face lift, we have a plan for renovation
2 out of 5
by A verified traveler

Posted Dec 5, 2017
The hotel and the images do not match up. I was also awoken at 12:30am by the sound of a vacuum. I poked my head out of my room to see the security guard vacuuming the guest laundry room. I finally got his attention and he said "Oh, sorry." What was the reason for the vacuuming at that time?!?! I was dumbfounded.
Comment from Hotel Management
Dec 15, 2017 by lendyma, Hotel Management
Aloha, thank you for posting the review on Expedia. I felt deeply sorry about the noise, . We will investigate and make sure it will not happen again.thank you for letting us know. Mahalo, Lendy Ma, general manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California.

My favorite hidden gem

Posted Dec 4, 2017
I love the Ewa hotel and the staff. They are friendly and always helpful. Yes, the hotel is old and one block from the beach but for the price and nice folks it’s a great place.
Comment from Hotel Management
Dec 4, 2017 by lendyma, Hotel Management
Aloha Russell thank you for posting the comments on Expedia. I am pleased to hear that you loved our hotel and friendly staff, you also mentioned you enjoyed our convenience location and reasonable price. Yes, hotel needs upgrade and we already planned our renovation. Next time when you come to the paradise, you will see our new product. Mahalo Lendy Ma, general manager