Ratings based on 1,184 Verified Reviews

3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from CA

Close to beach_5

Posted Nov 20, 2017
Stains on sheet and bathroom sink fixture knobs ingrained baked-in dirt unsightly. Otherwise ok.
Comment from Hotel Management
Nov 21, 2017 by lendyma, Hotel Management
aloha, thank you for posting your review on Expedia. The cleanliness issue has been brought to the housekeeping supervisor attention, and corrective measures have been taken. Mahalo Lendy Ma, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lincoln uk

nice staff close to beach

Posted Nov 19, 2017
Pros: staff very friendley
Location: right in the middle of most things
room was comfatable, staff friendly and close to everything
Comment from Hotel Management
Nov 21, 2017 by lendy ma, Hotel Management
Aloha, thank you for posting the positive comments on Expedia. I am pleased to hear that you complimented on our friendly staff, I will knowledge their efforts in providing excellent services to our valued guests. I am glad to hear that you liked our location and room. Come back again. Lendy Ma, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Good budget hotel

Posted Nov 4, 2017
Pros: Room was a good size,clean with nice furniture, good beds & bed linen & overall very comfortable. Close access to everything.
Cons: Elevator is old & slow.. The sun deck could easily be improved with more furniture, sun umbrellas, & a few potted plants. Update bathroom / sink.
Location: Great location - close to Beach Zoo & main Waikiki strip. Hostels beside, in front and behind the hotel,were no problem
We stayed here for 4 nights. Hotel was a bit of a surprise - lower budget than expected - especially considering the rate was supposedly a 40% discount of regular rate, but outside appearance & lobby are pleasant enough. Elevator & entrance to elevator are shabby & had a funny odour the first day.. Staff were pleasant and helpful. However, room was a good size, clean & well appointed with better quality furniture, very comfortable beds and good bed linen, air conditioner worked well & quietly, basic tub/shower but good water pressure. Balcony small but fit sm. table & 2 chairs. Overall the room was very comfortable. The location was very close ( 2 blocks) to beach, zoo & main Waikiki strip - shops & high end hotels. It took a couple days to realize that the buildings beside and across the street were Hostels, but they seemed very well run. The Zoo was bigger than it looks worth the $14 entrance fee We spent booked a treatment at Hyatt Spa one day. That gave us access to their facilities so we ended up spending 5 hours relaxing by their pool & having lunch before our treatments. Starbucks, ABC stores and moderate & high end restaurants & much more, all within easy walking distance.
Comment from Hotel Management
Nov 8, 2017 by Lendy Ma, Hotel Management
Aloha, thank you for posting your comments on Expedia. I am glad to hear that you liked our convenience location, room. Yes, you are right, the elevator needs upgrade, and we will have the elevator modernization next year. So, when you join us next year, we will have a new product for you. Mahalo Lendy Ma, general manager
3 out of 5
by A verified traveler from canada

Long stay holiday

Posted Oct 31, 2017
Hotel is supposed to be smoke free but you allow smoking on site so smoke rises and comes into room. Many people smoke on decks but hotel staff don’t enforce nog smoking. There is always sand, grit and dust on carpets and cleaners never vacuum around the edges of room or hallways. They kind of clean but not to a high standard. The rate structure is really confusing and the website doesn’t work well
Comment from Hotel Management
Nov 21, 2017 by lendyma, Hotel Management
Aloha, thank you for posting your review on Expedia. Thank you for letting us know about the smoking situation, we will reinforce it. Regarding the cleanliness issue, it has been brought to our housekeeping supervisor's attention, and corrective measures have been taken. Mahalo Lendy Ma, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from from whistler

Great location with helpful staff.

Posted Oct 24, 2017
Nice to see the same maintenance man and one of the long term front desk agent again. Nice people, safe, and great location just a block from the beach and a block to gorgeous Queen Kapiolani Park and zoo. Thank you!
Comment from Hotel Management
Oct 26, 2017 by lendy ma, Hotel Management
Aloha, Thank you for posting the positive review. I am glad to hear that you complimented on our staff and you liked our great location. Mahalo Lendy Ma (General Manager)
1 out of 5
by A verified traveler

Twin beds pushed together

Posted Oct 16, 2017
I have stayed there 6 times this year. Always given the king bed I requested. Two weeks ago got two double beds. This time got two twin beds they pushed together for us. We woke up with sore backs!!!! They said reservation requests aren't guaranteed. Then why ask? I have another weekend reserved in December and I am thinking of canceling
Comment from Hotel Management
Oct 26, 2017 by Lendy Ma, Hotel Management
Aloha, I am sorry to hear that your request was not fulfilled. Yes, we do not guarantee "bedding", we only guarantee "category". But, most of the time our guests will get what they want if we are not "full house". I believe when you were staying with us, we were "fully booked". I am glad to hear that you will be back in December, you are our loyal returnee, please call us and let us know that you strongly request "one bed" Mahalo Lendy Ma (
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Qc. Canada

Relaxing Holiday

Posted Oct 16, 2017
Pros: The staff is very friendly, pleasant and helpful. It is well kept. Clean nothing hanging around. Housekeeping take good care of the rooms.
Cons: I was happy with what I observed.
Location: Good location Not far from the beach. Good location for families. Plenty of things for the kids to do and see.
I was there for 3 weeks just to relax and get away from all the demands on my time at home. As I had stayed there in 2010 and had enjoyed my 2 weeks at that time, I already knew about Ewa's good reception and how nice the staff would be, and was not disappointed.
Comment from Hotel Management
Oct 26, 2017 by Lendy Ma, Hotel Management
Aloha Marcel, thank you for your positive reviews and I will share with our staff. I am glad to hear that your complimented on our staff, I will acknowledge their efforts in providing good services to our Valued guests. See you soon. Mahalo Lendy Ma (General manager)
4 out of 5
Recommended
for Everyone
by A verified traveler from oahu

Perfect location,good price!

Posted Sep 28, 2017
Pros: The soft towels & a bathtub for a relaxing soak.
Cons: Elevator was slow.
Location: Close to the beach & restaurants in Waikiki.
It was a great stay.Very fresh, clean room.The location was the best value! Just a short walk and you are right in the middle of all the excitement of being in Hawaii!
Comment from Hotel Management
Oct 26, 2017 by Lendy Ma, Hotel Management
Aloha Jo, thank you for your review. I am delighted to hear that you liked our towels, bathtub, clean and fresh room and the convenience location. About the elevator, we will start the "modernization project" next year. mahalo General Manager Lendy Ma
4 out of 5
Recommended
for Everyone
by A verified traveler from Las vegas

good good price, good experience

Posted Sep 14, 2017
Good the location, very close to the beach and points of interest, the staff is incredibly friendly, the room was confortable and clean, very good experience.
Comment from Hotel Management
Oct 26, 2017 by Lendy Ma, Hotel Management
Aloha Mario, thank you for your positive comments. I am glad to hear that you liked our staff, comfortable and clean room and we created that good experience for you. Please come back again. Mahalo Lendy Ma, general manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Redondo Beach, CA

Staff extremely helpful

Posted Sep 13, 2017
Pros: Good location
Location: Zoo, Body-Boarding, Surfing, Kapiolani Park nearby for picnicking, jogging, tennis etc.
Rooms are of good size and cleaned daily with plenty of shampoo, lotions whatever you need. The building is in the center of side street off of Kalakaua which is a main thoroughfare in Waikiki.
Comment from Hotel Management
Oct 26, 2017 by Lendy Ma, Hotel Management
Aloha Bill, thank you for your postings. I am glad to hear that you liked our convenience location, clean room, amenity. Please come back again. Mahalo for using the hotel for your hospitality needs. Lendy Ma, general manager