Ratings based on 1,584 Verified Reviews

4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane Australia

In the middle of everything..

Posted Oct 22, 2017
Across the road from the Royal Hawaiian and in the middle of everything. Ocean view means half ocean view. Friendly helpful staff. Make sure you go to Diamond Head and do the walk...catch the trolley there.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Oct 20, 2017
Great hotel, very clean and in the middle of everything. Would definitely stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel, perfect location

Posted Oct 16, 2017
Great spot to stay, everything is close by. Hotel very clean and comfortable and staff were fantastic. Only downside was the Maui bar attached, very overly priced and service wasn't great in there.
Comment from Hotel Management
Oct 20, 2017 by Lee-Ann K, Hotel Management
Aloha, It is great to hear that you enjoyed your stay here with us and the cleanliness and comfort of our facilities. I regret to hear that Marui Brewing Co did not fulfill your expectations. Though they are an independently owned and operated entity, we thank you for your feedback, it is greatly appreciated. We hope to see you again! Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
3 out of 5
Recommended
for Everyone
by A verified traveler

Great position

Posted Oct 12, 2017
Cons: New carpet and bathroom needs a makeover
Really central. Great to use room key to use trolley bus for free. Staff helpful.
Comment from Hotel Management
Oct 14, 2017 by Lee-Ann K, Hotel Management
Aloha, Thank you for taking the time to review your stay here with us. It is great to hear that our team was able to assist you with your needs throughout your stay. I regret to hear that we fell short in the mentioned areas and thank you for your feedback as it will greatly aid in our continuous development for the future. Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
5 out of 5
Recommended
for Everyone
by A verified traveler

great location easy access to beach & shops.

Posted Oct 10, 2017
great staff, clean comfortable rooms, lovely cafe a pool area. Great for families.
Comment from Hotel Management
Oct 13, 2017 by Lee-Ann K, Hotel Management
Aloha, It is wonderful to hear that you and your family enjoyed your stay here with us and that our team was able to assist you with your needs throughout your stay. Thank you for taking the time to share and we hope to see you again! Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
3 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Nice hotel but...

Posted Oct 10, 2017
The hotel is fine but it seems we were way down in the pecking order when it came to guest preference. Even though we booked and paid for the city view room 6 months in advance we still ended up with a "brick wall view " room. Staff were asked to give us something better and were told " sorry, it's a full house". Was it a full house 6 months ago too, when we booked it ?
Comment from Hotel Management
Oct 13, 2017 by Lee-Ann K, Hotel Management
Aloha, Thank you for taking the time to share your experience with us. I regret to hear that your room was not as expected. If you have the opportunity to stay here with us again, I would recommend reserving a Partial Ocean View room category or higher to ensure that you are placed in a room to fulfill the view that is reserved. Thank you for taking the time to share your experience, it is greatly appreciated. Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
2 out of 5
by A verified traveler

There is always an opportunity for improvement

Posted Oct 6, 2017
- I was able to check in after 3:30 PM, the reasons were that the house keeping staff are not that good! and that some customers don't check out on time! - Swimming pool is small and crowded - The chairs in the room were flimsy, no proper couch or cushioned chair - The towels are dry and rough - No complimentary water bottles Overall, I don't think this hotel rise to the level of a resort, I don't mind a higher price but the overall quality should be totally worth it.
Comment from Hotel Management
Oct 9, 2017 by Lee-Ann K, Hotel Management
Aloha, I sincerely regret to hear of the inconveniences mentioned. I truly believe that this is not the high quality services that we are known to provide and thank you for bringing this to our attention so that we may further address the issues. Thank you for taking the time to share your experience. Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Hawaii

Posted Oct 6, 2017
Waikiki Beach was a bit too commercialized for us. But it was nice. The hotel was very loud being right in the busy street and the beds were not very comfortable. But other than that we enjoyed our stay. The staff was very friendly and helpful and our room was always kept clean.
Comment from Hotel Management
Oct 7, 2017 by Lee-Ann K, Hotel Management
Aloha, It is wonderful to hear that you enjoyed the warmth and aloha spirit that our team provided. I regret to hear of the inconveniences mentioned and thank you for bringing them to our attention. We truly value your feedback and we hope to see you again in the future! Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Clean, comfortable, good amenities AC could have been a bit better but overall a wonderful stay
Comment from Hotel Management
Oct 7, 2017 by Lee-Ann K, Hotel Management
Aloha, Thank you for your kind review. It is great to hear that you had a comfortable stay here with our Beachcomber Ohana. We hope to see you again! Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber
4 out of 5
Recommended
for Everyone
by A verified traveler from Lomita,ca.

Great Location

Posted Oct 3, 2017
Pros: I liked the pool area and the hotel location.
Cons: The restaurant and coffee shop/bar.
Location: Many shops, restaurants, and the beach.
The hotel is located near many shops, restaurants, and across the street from the beach.
Comment from Hotel Management
Oct 7, 2017 by Lee-Ann K, Hotel Management
Aloha, It is great to hear that you enjoyed the convenience of our centralized location as well as our pool facilities. I regret to hear that our food and beverage vendors fell short of your expectations. Though they are independently owned and operated, I will be sure to share your feedback with them. Thank you again and we hope to see you in the future! Mahalo, Lee-Ann K Holiday Inn Resort Waikiki Beachcomber