Ratings based on 1,317 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wollongong, Australia

6 nights at The Renew!

Posted Jan 16, 2018
From word go, all staff were extremely friendly and helpful. They even purchased some extra beach toys for our kids to use at any time. Room was nice and clean and nicely maintained every morning. Breakfast was plentiful and nice. Hotel was extremely well located right across from the beach and just a 5-10 minute stroll from Waikiki main center. Would recommend this hotel to anyone, especially families with children. Thank you Hotel Renew for a memorable and pleasant stay! Cheers, Dan and family from Wollongong, Australia
Comment from Hotel Management
Jan 20, 2018 by Thomas H, Hotel Management
Dear Dan, Wow! It is always exciting to hear such great feedback from our guests! We hope to see you again! Hopefully very soon. Mahalo, Thomas Harris Jr. General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Los Angeles

The staff was great.

Posted Jan 16, 2018
Pros: The night-time manager, front desk staff, housekeeping and bartender were friendly and supportive.
Cons: The continental breakfast could be improved with hot foods such as scrambled eggs and meats. The dining space is tight.
Location: Location was great.
The experience was relaxing and enjoyable. The staff addressed any issue we had quickly and efficiently. We wee not pleased with our first room and the manager took care of it right away. The staff was friendly too. The bartender had some great tropical drinks that we enjoyed very much.
Comment from Hotel Management
Jan 20, 2018 by Thomas H, Hotel Management
Dear Bill, Wow! It is always exciting to hear such great feedback from our guests! We hope to see you again! Hopefully very soon. Mahalo, Thomas Harris Jr. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great stay. Wonderful location

Posted Jan 12, 2018
Had a great experience at hotel renew. Very close to the beach, and friendly staff. Thank you for your wonderful service! Would recommend :)
Comment from Hotel Management
Jan 20, 2018 by Thomas H, Hotel Management
Dear Brie, Thank you for the 5 Star review! Cordially, Thomas Harris
5 out of 5
Recommended
for Students
by A verified traveler from IL

Nice location

Posted Jan 8, 2018
Pros: Respecting the gust, clean, and location.
Location: Less than one block from the beach and bus station. one block from the zoo.
This is really amazing hotel and location .You are going to be less than one block from the beach as well as the bus station. The price was perfect for what we got. I arrived early in the morning, so they give the room whiteout any extra charged and I did not have to stay outside waiting the check-in time. The same situation in the check-out. They allow me stay until 3PM for free since my flight was at 9 pm. The staff are helpful and friendly. They just want to do anything to make you love HI.
Comment from Hotel Management
Jan 16, 2018 by Thomas H, Hotel Management
Suma, Thank you for the 5 star review. We hope to see you again. Hopefully very soon. Thomas Harris Jr. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hawaiian honeymoon

Posted Jan 6, 2018
Great location to stay for a walking experience. Close to everything. Small hotel with very little amenities but right next to beach so it was good.
Comment from Hotel Management
Jan 16, 2018 by Thomas H, Hotel Management
Aloha Valued Guest, Congratulations Newlyweds! We are delighted you chose to stay with us during this special time. We hope to see you during your 1 year anniversary next year! Mahalo! Thomas Harris Jr. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Jan 1, 2018
Best price-performance ratio of a hotel during our entire stay in Hawaii. The resort fee (which every hotel charges) includes continental breakfast, which is absolutely sufficient (coffee, tea, fresh fruits, cereals, granola, muffins, scones, croissants, viennoiserie) to satisfy you. Also the cool welcome towel (lemongrass scented) snd welcome drink (cold pineapple juice) were a nice gesture which no other hotel offered, on neither island, not even the ones double as expensive as Hotel Renew. Location is very good, just behind Aston Hotel and more or less right at the beach. Staff is very nice.
Comment from Hotel Management
Jan 4, 2018 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We're happy you enjoyed our continental breakfast and unique check-in process. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. We hope you created unforgettable memories, took lots of pictures, and enjoyed all the adventures our island has to offer. We hope to have another opportunity to serve you in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
2 out of 5
by A verified traveler from England

Needs urgent renovation

Posted Dec 29, 2017
Pros: Sea view.
Cons: Serious investment needed by owners to renovate the hotel - updating plumbing, lighting, decor, facilities in bedrooms, and replace the windows.
Location: Close to Honolulu Zoo and Waikiki Aquarium
The hotel is around 20 years old and showing its age. Poor facilities in the room with only a Keurig and 2 coffee pods for those who prefer tea. Poor bathroom lighting; plumbing needs maintenance - lavatory cistern on its last legs, washbasin plug does not work. Dark furnishings do not brighten the room. Window leaks during heavy rain; broken window lock so easy access for potential suicides or adventurous children. Inadequate accommodation for breakfast. Seriously overpriced for what one gets.
Comment from Hotel Management
Dec 30, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo for staying with us and for sharing your experience. The product you received does not reflect the warm aloha welcome, we are dedicated to provide to our guest. We’re sorry for the challenges you experienced during your stay. Please rest assured your comments have been forwarded to the appropriate managers for their review and immediate attention. We appreciate guest feedback, both positive and negative as it allows us to improve our guest’s future experience. Happy New Year! Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Couples
by A verified traveler

Hotel Renew

Posted Dec 16, 2017
Cons: A few things wrong with our room was the fact that our DVD player did not work. The fridge did not work
Definition of "never judge a book by its cover". The hotel is run right next to the Aston (and also apart of the same company). The lobby is small, the elevators seem 'out of date' along with the hallways connecting all the rooms, but the actual rooms are more than compensating for what is shown on the outside.
Comment from Hotel Management
Dec 19, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We're sincerely sorry out PS3 and refrigerator was inoperable during your stay. Please rest assured your comments have been forwarded to the appropriate managers for their review and immediate attention. Overall we hope you had a positive experience on O’ahu, and enjoy all the adventures our island has to offer. We hope to have another opportunity to serve you in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Great location very near Waikiki Beach.

Posted Dec 14, 2017
Pros: The location and the friendly and helpful staff. We borrowed beach towels and chairs from the hotel and they were happy to answer all our questions.
Cons: Well, it's an old building, so some things are a bit worn and could be spiffed up, but there was nothing lacking, really.
Location: The location, just off the main Waikiki strip and very close to stops for all buses and trolleys, is super. We walked to the zoo and the aquarium.
The Renew is small--nine floors. The location, just off the main Waikiki strip and very close to stops for all buses and trolleys, is super. We walked to the zoo, the aquarium, the gorgeous beach and the big nearby park.The hotel is older and not totally, perfectly spiffed up but beds,bath, TV, etc. are good and kept very clean.Their free breakfast (an asset to us) includes fresh fruit and juice, cheerios or granola and two kinds of milk, hard-boiled eggs, various pastries, coffee/teas/water, and granola bars.
Comment from Hotel Management
Dec 15, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. Furthermore we're happy our continental breakfast were an asset to you. We hope you created unforgettable memories, took lots of pictures, and enjoyed all the adventures our island has to offer. We hope to have another opportunity to serve you in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

November 2017

Posted Nov 29, 2017
Pros: Great staff
Location: Eating, shopping, Starbucks. Walking distance to everything. Shuttles for excursions were right outside.
The hotel was nice, close to everything. Waikiki beach was not impressive, though this was not the hotels fault. Just an FYI. Staff was awesome, very helpful and friendly.
Comment from Hotel Management
Dec 1, 2017 by Natasha Akee, Hotel Management
Aloha!!! Mahalo nui loa (thank you very much) for choosing to stay with us and for providing valuable feedback of your experience. We appreciate your praises to our staff. We are dedicated to touch all we encounter with integrity and the gracious spirit of “Aloha” as we fulfill the dreams of our guest. We’re glad you enjoyed our close proximity to our famous Kuhio Beach, restaurants, shopping outlets, and tourist attractions. We hope you created unforgettable memories, took lots of pictures, and enjoyed all the adventures our island has to offer. We hope to have another opportunity to serve you in the near future. Me Ke Aloha Pumehana, (with warmest aloha) Natasha Akee Guest Services Coordinator